Presentation of the company

1. Presentation of the company

2. Admiral consulting is a professional consulting firm providing leading edge strategic consulting services to a wide variety of clients, with the emphasis on gaming, hospitality and customer service orientated industries. Admiral consulting concentrate on providing strategic and technical advice and training that result in value creation. Admiral consulting has many years of casino, hotel, marketing and customer service experience that provide the foundation of our business solutions. Admiral consulting have delivered unique solutions and strategies to a wide spectrum of international clients. Our successes include assisting companies to determine their future strategies and investments to surpass increasing competition, re-designing marketing direction and enhancing customer service, cutting costs whilst increasing performance and meeting compliance needs, supporting new casino development through feasibility, market and financial impact studies. Admiral consulting was created by a team of industry leaders that have held senior executive positions in all fields of our services.

3. Services Admiral consulting areas of service are not limited to what is displayed on this page. Should you require any additional services that are not listed here please contact us with your request. Admiral consulting deliver all our services with a strict code of confidentiality and non-disclosure of information gained within your company. • Customer Service • Branding • Marketing • Focus Groups • Management Training • Procedures • Feasibility Studies • Planning & Concept Design • Project Management • Accounting Systems • Gaming Floor Re-energizing • Gaming Floor Design • Turn Key Casinos • International Gaming Law

4. Customer Service HOW MUCH IS POOR SERVICE COSTING YOUR BUSINESS? YOU CANNOT MEASURE WHAT YOU DON'T KNOW! Organisations that deliver exceptional customer service also deliver exceptional results. It is well documented that today's customers' are more than willing to pay a premium for exceptional customer service. As leading customer service consultants, Admiral consulting, will make a difference by helping you deliver the level of customer service that meet and exceed customer expectations. Working with you, we create a customer service experience that makes people excited and that means delighted customers, increased staff satisfaction and improved business performance. Admiral consulting provide the following: Customer strategy development, helping you to understand and exceed your customers' expectations at every touch point. Customer Service Training Courses that deliver results. These training courses are complemented by our bespoke coaching programs. Complaint handling solutions, providing you with the tools to turn even the most irate customers into passionate advocates. Customer research and feedback programs, helping you to better understand your customers. Research shows that only satisfied customers are more likely to return and recommend your organisation. But, in order to satisfy them, you must first understand their expectations. Mystery Guest Programs. Experience the service your company delivers through your customer's eyes. We provide you with a complete insight of what your guest actually experience as well as detailed reports, action plans and solutions that will result in delighted customers, happier staff and improved business results.

5. Branding YOUR IMAGE MATTERS! In an image driven world, your company is judged by your appearance, what is your appearance saying about you? Admiral consulting will assist you in re-inventing your brand or re-launching your brand to maximize your market impact. Admiral consulting branding experts will analyze your company and provide you with a list of unbranded areas and an action plan that will allow you to reach new clientele. Marketing MARKETERS SHOULD NOT HAVE TO GUESS WHICH FACTORS CAUSED A CHANGE IN REVENUE. Marketers have become increasingly reliant on analyzing their customer profiles and evaluating their marketing programs according to what is available on their database. However, this tunnel vision information may keep the marketer from making an accurate assessment and also from understanding the market forces that are really determining customer behaviour. The problem with this is that there is no information on non-customers. Admiral consulting execute and deliver revenue driving market research that include, discreet choice modelling, customer segmentation, attitude and usage measurement, focus groups, advertising awareness and impact measurement assist you in creating successful and unique marketing programs that will result in customer retention, customer loyalty and new customer generation. All of this culminating in revenue growth. Admiral consulting is highly experienced at creating cutting edge loyalty programs that is customer focused and revenue driven.

6. Focus Groups If the customer is always right then should you not be talking to the customer to find out what matters most? Admiral consulting can provide you with the in-depth insights that Focus Group research delivers. Admiral consulting will deliver conclusive, accurate, measurable and quantitative results. Management Training Highly qualified Expatriate Management though knowledgeable is expensive and often no match for well trained local staff who possess not only management knowledge and expertise but also invaluable local knowledge. We at Admiral consulting realize this fact and with this in mind we offer a unique service where we will provide you with a top quality interim management team that will assess, train and mentor your staff to successfully manage their divisions. Admiral consulting as part of our ongoing service post departure of the interim team, continues to monitor and guide your management team to ensure that they continue to grow and deliver the best possible service and results for your business.

7. Procedures Admiral consulting will assess your company's procedures and job descriptions, investigate responsibilities and levels of authorisation with security, efficiency and customer service in mind. Admiral consulting also advise on TQM for ISO 9000 compliance. Feasibility Studies We at Admiral consulting use our extensive network of knowledgeable people to gather information that is concise, accurate and precise on locations, populace, competitors, etc. to ensure that you will make an informed decision as to the location of your next operation.

8. Planning & Concept Design Each casino concept and design developed by Admiral consulting is individually tailored to showcase your company vision. Admiral consulting in collaboration with experienced teams of designers and architects will use your company vision and brand to create the "WOW" factor that will exceed your customers' expectations time and again. Project Management All good projects start with good design. This should reflect what you need rather than what your contractor wishes to supply. All too often projects fail because of inadequate attention to specifying project requirements from the onset. Both client and contractor think they understand the requirements – by the time they find they do not, it is usually too late. We at Admiral consulting listen to what your needs vision and expectations are Admiral consulting then translates this into an achievable and executable project. Admiral consulting knows time spent initially defining the project requirements is almost invariably well spent in terms of performance and value for money. Admiral consulting pride ourselves on our excellent track record of delivering projects within scheduled time frames and budgets.

9. Accounting Systems Admiral consulting will do the research and provide you with the best possible solution in on-line gaming accounting systems that will meet your operation, financial and legislation requirements. Gaming Floor Re-energizing Admiral consulting works closely with local management and use your local knowledge and our experience to analyse your floor performance and offer solutions that will draw people to your casino. Mentoring during this period can also be provided and is recommended by Admiral consulting. Admiral consulting will critique in detail your game mix, progressives, signage, layout, general ambiance, staffing levels, customer service, marketing & promotions, and other contributing factors of your business in our reports and provide you with ideal solutions tailored to your business.

10. Gaming Floor Design Admiral consulting offer unique gaming floor designs, optimizing floor space with the emphasis on customer comfort. Each design is aimed at maximizing space, people flow and excitement. Turn Key Casinos Admiral consulting can provide a comprehensive Turn Key Casino solution including: theme and design, licensing, gaming selection, full staffing, surveillance teams and equipment, online accounting systems, gaming and business procedures, marketing & promotion plans, management and management strategy. Admiral consulting work with owners and contractors using their experience to ensure the smooth transition from planning stages to completion. International Gaming Law Admiral consulting work in conjunction with top international gaming legal specialist with access to a large data base housing current gaming acts from around the world so that we can provide you with current information regarding the legal requirements and intricacies of various countries.

11. Contact us For more detailed information on any service please contact us on Phone: +44 33 0001 5371 E-mail: info@admiralconsulting.ru Thank you for attention!