Download
1 / 63
630 likes | 866 Views
Conrad Hilton …. Conrad Hilton, at a gala celebrating his career, was called to the podium and asked, “ What were the most im p ortant lessons y ou learned in your lon g and distin g uished career ?” His answer …. “ remember to tuck the shower curtain inside the bathtub .”.
E N D
Conrad Hilton, at a gala celebrating his career, was called to the podium and asked,“What were the most important lessons you learned in your long and distinguished career?”His answer …
Excellence. Always. PMMI/Turnberry Isle Resort & Club Tom Peters/04 April 2011 (Slides at tompeters.com)
NOTE:To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller”and“Verdana”
“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious …Source: Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very large one and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
“Mr. Foster and his McKinsey colleagues collected detailed performance data stretching back 40 years for 1,000 U.S. companies.They found thatnoneof the long-term survivors managed to outperform the market. Worse, the longer companies had been in the database, the worse they did.”—Financial Times
Where the +201,000 new private-sector jobs came from* …51% Small firms41% Medium-sized8%Big*ADP National Employment Report/March2011
MittELstand* ** *“agile creatures darting between the legs of the multinational monsters"(Bloomberg BusinessWeek, 10.10) **E.g., GoldmannProduktion
*Basement Systems Inc.(Seymour CT)*Dry Basement Science (100,000++ copies!)*1990: $0; 2003: $13M; 2008: $62,000,000
Jim’s Mowing Canada Jim’s Mowing UK Jim’s Antennas Jim’s Bookkeeping Jim’s Building Maintenance Jim’s Carpet Cleaning Jim’s Car Cleaning Jim’s Computer Services Jim’s Dog Wash Jim’s Driving School Jim’s Fencing Jim’s Floors Jim’s Painting Jim’s Paving Jim’s Pergolas [gazebos] Jim’s Pool Care Jim’s Pressure Cleaning Jim’s Roofing Jim’s Security Doors Jim’s Trees Jim’s Window Cleaning Jim’s Windscreens Note: Download, free, Jim Penman’s book: What Will They Franchise Next? The Story of Jim’s Group
“Be the best. It’s the only market that’s not crowded.” From: Retail Superstars: Inside the 25 Best Independent Stores in America, George Whalin
“Lou, considering all the money I’ve spent with you guys, why in the hell hasn’t my business been transformed?”
“You are headed for commodity hell if you don’t have services.”—Lou Gerstner, on IBM’s coming revolution (1997)
From “product satisfaction” to “profitable solutions”/“business success”:Larry solves problems.Jim solves problems. Lou solves problems.
“HP to acquire EDS* for $13.9 billion”Source: Hewlett-Packard press release/05.13.2008*EDS was the first large computer services.
“WHAT CAN BROWN DO FOR YOU?”“It’s all about solutions. We talk with customers about how to run better, stronger, cheaper supply chains. We have 1,000 engineers who work with customers …”—Bob Stoffel, UPS senior exec
I. LAN Installation Co. (3%)II. Geek Squad. (30%.)III. Acquired by BestBuy.IV. Flagship of BestBuy Wholesale “Solutions” Strategy Makeover.
Huge:Customer “Satisfaction with product”versus Customer“Success”
“The leading Indian outsourcers reckon that the key to their long-term prosperity is bagging ever larger deals …and moving ever higher up the value chain.”—The Economist/
Big carts = 1.5X Source: Walmart
“Packages … are about containing and labeling and informing and celebrating. They are about power and flattery and trying to win people’s trust. They are about beauty and craftsmanship and comfort. They are about color, protection, survival.”–Thomas Hine, The Total Package
“Design is everything. Everything is design.” “We are all designers.” Inspiration: The Power of Design: A Force for Transforming Everything, Richard Farson
Harry Quadracci/QuadGraphics …invents blow-in ads(Not the magazine industry)
“We have a strategic plan. It’s called … doing things.”—Herb Kelleher
READY.FIRE!AIM.H. Ross Perot (vs “Aim! Aim! Aim!”/EDS vs GM/1985)
“We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype version#5.By the time our rivals are ready with wires and screws, we are on version #10.It gets back to planning versus acting: We act from day one; others plan how toplan—for months.” —Bloomberg by Bloomberg
“Experiment fearlessly”“Relentless trial and error”Source: BusinessWeek, “Type A Organization Strategies: How to Hit a Moving Target”—Tactic #1
1/5,000: “You miss 100% of the shots you never take.”—WayneGretzky
“You will become like the five people you associate with the most—this can be either a blessing or a curse.”—Billy Cox
The “We are what we eat”/ “We are who we hang out with” Axiom:At its core, every (!!!) relationship-partnership decision (employee, vendor, customer, etc, etc) is a strategic decision about:“Innovate, ‘Yes’ or‘No’ ”
