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Locating Service Information and Specifications

Locating Service Information and Specifications. Chapter 5. Objectives. Describe the types of service information available Locate repair information in shop manuals Locate repair information in a digital information library

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Locating Service Information and Specifications

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  1. Locating Service Information and Specifications Chapter 5

  2. Objectives • Describe the types of service information available • Locate repair information in shop manuals • Locate repair information in a digital information library • Use a service information library to estimate the time it will take to perform a repair task

  3. Introduction • Important concepts • 1965: Mechanics needed to read about 5000 pages to be knowledgeable about automobiles • 1974: 250,000 published pages on auto repair • 1993: 1,251,016 published pages on auto repair • Today: 1.6 billion pages and growing • Service information for one make of vehicle • Consists of more than one manual • Digital information • CDs, DVDs, and Internet

  4. Service Literature • Service literature gives written repair instructions • Written for experienced technicians • Considerations • Label parts for reassembly • Each vehicle has a vehicle identification number • 17 digits: each identifies one vehicle characteristic • Identification numbers are also found on engines • Vehicles since 1972 have an underhood emission control label

  5. Manufacturer’s Service Manuals • Shop manuals include three types of information • Diagnostic or troubleshooting information • Step-by-step repair information • Specification charts

  6. Generic Service Manuals • Types of generic manuals • Mechanical repairs • Fuel, emission, ignition, and air conditioning • Using service manuals • Section included for each make of car • Front of manual contains an index of service operations • A few pages of each section is devoted to specifications

  7. Lubrication Service Manual • Sections • Lubrication and maintenance information • Instructions, diagrams, and specifications • Vehicle lift points and maintenance intervals • Capacities • Cooling system capacities, system air bleed locations, wheel and tire specifications, etc. • Underhood service information • Instructions and diagrams • Specifications for engine tune-up and mechanical, electrical, and fuel systems

  8. Owner’s Manual and Owner’s Workshop Manuals • Owner’s manual • Supplied with a new car • Contains information on operation and accessories • Features and safety usually covered first • Describes service intervals • May contain do-it-yourself information • Owner’s workshop manuals • Often sold in parts stores • Cover several years of one model of car • Commonly available back to 1940

  9. Electronic Service Information • Computers are the predominant storage system for service information • Subscriptions to computer-based libraries are easy to use • ChiltonPro covers vehicles since 1940 • Mitchell On-Demand goes back to 1984 • Vintage system goes back to 1960 • Flat rate information • Available as part of the electronic subscription services or in a parts and time guide

  10. Technical Service Bulletins • Monthly technical service bulletins (TSBs) • Published by AERA and ATRA • Members report trial and error experiences • Manufacturers contribute information

  11. Vintage Engines • Before computers, manufacturer service manuals were published each year • Each service operation was listed in detail • Covered only one year and model of vehicle • Microfiche has become uncommon • Small plastic film card magnified by a reader • Many readers had copying capability

  12. Hot Line Services • Services that provide answers to service questions by telephone • Manufacturers help technicians by telephone in their dealerships • There are subscription services for independent shops • Some manufacturers use the Internet to transmit computer information from the vehicle • Automotive Technicians Network (IATN) • Shares diagnostic tips via the Internet

  13. Hot Line Services (cont’d.) • Hollander Interchange Manuals • Interchange manual used by salvage yards • Lists part that interchange from one vehicle to another

  14. Trade Magazines • Professional magazines • Many include information from service bulletins • Many include a mail-in reader service postcard • Manufacturers • Many offer their service information on a subscription or per access fee basis

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