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Steps to a successful water damage

Steps to a successful water damage. ***MOST IMPORTANT!!! Communicate Communicate Communicate. By Michael Calderwood. Receive Call. Obtain all important file information Call all necessary parties. Emergency Service. Fast Response (within an hour in most cases) Valley wide and beyond

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Steps to a successful water damage

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  1. Steps to a successful water damage ***MOST IMPORTANT!!! Communicate Communicate Communicate By Michael Calderwood

  2. Receive Call • Obtain all important file information • Call all necessary parties

  3. Emergency Service • Fast Response (within an hour in most cases) • Valley wide and beyond • $100,000 dollars + in the latest and best equipment and inspection tools brought to you • Qualified hard working technicians • 24 – 7 – 365 service for emergencies

  4. Inspection • Thorough inspection of all affected and potentially affected areas • By Qualified Technicians • Latest Training And Techniques • Best Inspection Tools Available

  5. Scope • Technician takes all the gathered information from the inspection and determines a scope of work to be completed i.e. • Extraction • Material removal i.e. Baseboard, drywall, cabinets, carpet, pad • Etc… • Determine equipment quantity, placement, and Drying techniques to be used. • Makes decisions in regards to contents and furniture. • Determines whether or not other contractors or vendors need to be involved to fulfill the scope.

  6. Communicate TO INSURED To Adjuster & Contractors • Explain scope in complete detail • Potential length of time • Empathize • Set expectation • Explain scope in complete detail • Who else may be involved • Explain monitoring • Equipment • Potential length of time

  7. Authorize Step 1 present and explain The work authorization Step 2 get signature from a person on the policy

  8. Mitigation

  9. Coordinate Call dry cleaner to Pick up damaged Clothes, drapes, Linens etc. Call specialist to take care of electrical, plumbing, countertop and cabinet issues. Call specialty Movers for Pianos, pool tables Art etc… Call roofer to Repair or tarp roof.

  10. Monitor • Daily visits to jobsite • Monitoring and documenting • Atmospheric conditions • Material moisture contents • Furniture condition • Adjusting and removing equipment as needed • Addressing any new questions or concerned our customer may have.

  11. Communicate HOW When • In person • Over the Phone • Via e-mail • However you can NOW What WHO • Progress • Changes • Issues • Expectations • Insured • Adjuster • Contractor • Any and all • interested parties

  12. Finalize • Remove remaining Equipment Done Done Done • Take care of any closing paper work • Any final clean up needed Done Done • Reset any furniture if requested

  13. Communicate UPDATE THE Contractor Adjuster Anyone else involved

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