Salesforce's Commerce Cloud: An eCommerce solution in the new normal

1. Salesforce's Commerce Cloud: An eCommerce solution in the new normal

2. 02 Contents of the Report Introduction PART 1 How does the Commerce Cloud hand on the power? PART 2 Salesforce B2B & B2C Commerce PART 3 Conclusion PART 4

3. Introduction: what is the new normal for ecommerce business? The gigantic amounts of traffic, people who just stepped up into eCommerce platforms, and one who used to hide cards started adding products on cards and whatnot. Yes, it was clear for years that in the coming years, online stores will overtake everything. But we did not know it’s just a corner away, and it will happen within 90 days. Pandemic makes customers manage with new normal but the question is, whether eCommerce businesses are ready to serve each one of them with the same intensity, personalisation and energy? SALESFORCE CRN DEVELOPEMNENT SERVICES

4. 1) PERSONALIZE ENGAGEMENT AND CUSTOMER-CENTRIC APPROACH How does the Commerce Cloud hand on the power? The Salesforce Cloud creates personalized shopping experiences with drag & drop Commerce Einstein search and recommendations. But as shoppers do not visit your website directly always, but emails, stores, social media. In that case, Commerce Cloud integration lets you deliver a personalized & relevant social media and email experience to your customers. 2) CONNECT YOUR COMMERCE BUSINESS TO THE CUSTOMER JOURNEY Commerce Cloud rapidly completes digital transformation with CRM and powered customers journey for a complete ecosystem from marketing to sales to service. They use the focused wealth of their commerce data and power and help you make smarter decisions. 3) ADAPT QUICKLY WITH AN AGILE, SCALABLE & SECURE PLATFORM- The drag-and-drop tools help to launch a powerful commerce site efficiently. The secure & easy-to-use platform helps B2B merchants to sell directly to consumers, even for the first time.

5. B2C COMMERCE B2B COMMERCE 1 Salesforce B2B & B2C Commerce Using its B2C commerce solution, we empower your business with the latest innovations & personalization in customer shopping experience across the web, mobile, social & other platforms. From extending your digital reach to harnessing AI, optimizing sales funnel & tailor-making branded templates. Using its Salesforce B2B commerce solution, we help you master the B2B complexities in process management, sales, marketing & other operations by streamlining the sales funnel & optimizing every interaction of your online business with the audience. We completely understand the vast gap that exists between B2B & B2C stores. Thus, we leverage Salesforce Commerce Cloud to suit your unique needs. 2

6. Conclusion These enormous functions and abilities of Salesforce Commerce Cloud powers eCommerce business and help them to grow in these unsaid new normal situations. If you are also looking forward to adaptation and need trustable help, consult a Salesforce Commerce Cloud Services and Implement Commerce Cloud today. Einstein for B2C Commerce feature empowers merchandisers and marketers to use Artificial Intelligence without a data scientist. HIGHLIGHT 01 HIGHLIGHT The Commerce platform can boost revenue across every channel, including B2C, B2B, B2B2C. 02 HIGHLIGHT In B2B, Cloud lowers your cost to serve and increase the revenue with digital-first ordering. 03

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