Jonna Kangasoja City of Helsinki jonna.kangasoja@helsinki.fi TED Workshop 21 May 2005

1. Developing GIS based citizen services in the City of HelsinkiCurrent Challenges and Examples from Pilot Projects Jonna Kangasoja City of Helsinki jonna.kangasoja@helsinki.fi TED Workshop 21 May 2005

2. Current Challenges • History of the development of e-participation in the City of Helsinki builds of pilot projects (e.g. ‘Home Street’, ‘Net Maunula’) • How to integrate the line organization with the project organization? • Institutional mediations (Anttiroiko 2003) are most critical in the development of new deliberative forms of democracy

3. The City of Helsinki’s IT-strategy 2003 – 2006 • Comprehensive e-Services for residents: applications, permits, notices, appointments, reservations etc. handled also electronically by all departments of the City • Data-secure and confidential dealings with the City administration and service producers for individuals and business enterprises • Multi-channel provision of advice and information services • New GIS-based citizen services via www

4. GIS-based services are popular The www.hel.fi site contains 100 000 pages with total 6 million hits/year The existing map service http://kartta.hel.fi page has 400 000 searches/week

5. Web Based Map and Geospatial Information Services • Regarded as central tool in implementing the City’s IT and e-Service strategy • Future vision of Citizen’s eGovernance services: possibility to get address/location based information on all on-going municipal projects, service points, contact persons. • Organizational challenge: Tradition of strong and fairly autonomous departments and administrations. • ‘GIS core group’ – a horizontal topical structure of expertise inside the City.

6. Pilot projects There are over 14 GIS-based services in the design or development phases Web-based map and geospatial information service by the City Survey Division Soil survey information service by the Geotechnical Division of the Real Estate Department Real time town plan service by the City Planning Department Building Permit Service ARSKA by the Building Regulation Department Regional library application HELMET

7. GIS and the City Planning Department • A web-based service offering real-time information on city plans under preparation (town plans, subdivision plans, traffic planning projects etc.) • Up-dating is distributed, embedded in the normal work practices of the department • Dynamic map, moving on the map, searching with place name, address • The whole trajectory a project from the beginning until the plan gets a legal status • Future: developing the interactive component

9. CityGis4 Service database Helsinki Urban Database Data feed from various registers Updates from the most important data sets daily: • land property and real estate information • buildings • town plans and subdivision plans • land and building ownership information • construction projects • address information Update every night PRIMAS

10. SpatialWeb4 CityGis4 MUNICIPAL SERVER SERVICE DATABASE Hierarchy of the Municipal Server Government to business services e-Services e.g. permits City district services • assembled content • edited content Thematic services • administrations assemble the content Project services • project information • citizen’s feedback Interface for embedded services Basic services -maps - registers Basic registers GIS-services/ Regional filters Map services Service points GeoMedia WebMap Bentley Publisher PRIMAS Oracle GeoMedia Access MapInfo ArcView Access Access Access Stella

12. User-interface of the web-based geospatial information service search functions in the menu toolbar Two general maps Objects overlap in the map window Register data as separate application directory of functions and content