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The Action Line and Customer Support Centre Julio Paredes-Campos Dec. 10-2009

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The Action Line and Customer Support Centre Julio Paredes-Campos Dec. 10-2009

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    1. The Action Line and Customer Support Centre Julio Paredes-Campos Dec. 10-2009

    2. Please remember to silence your telephone Thank you!

    3. Agenda Facts & Figures about the Action Line. Action Line’s Role. First steps to help us to help you. Service Request Priorities. Customer Support Centre. Places to find Information. Reports. Searching for Defects, RPE’s, FAQ’s, Documents. Search and Query. Usefull to remember Boolean operators. Live Demo. Questions?

    4. Fact & Figures about the Action Line 100+ employees around the world. We speak 8 languages ex. AR, CH, EN, FR, GE, NL, PT, SP. Main offices are in Malvern PA, USA. Other Offices in Australia, Brazil, Canada, China, Mexico, Holland, UK, UAE. We offer 24/7, 365 days support. We are Professionals with a long history of Proven Customer Care.

    5. Action Line’s Role We are your advocate and won’t rest until the problem is solved. We divide and conquer. We guide you to find a solution and try to provide you with alternatives. We show you where to find Banner applications and software. We listen and pay attention to you.

    6. First Steps to help us to help you We need a clear description of the problem, please don’t use uncommon abbreviations. Place the service request under the right group and fill in the right version. Otherwise the request will take longer to be resolved. Try to illustrate the problem with screen shots, records and error description. Tell us what you think it could be wrong in your system, for example you installed a new patch from a different module or a new version of a compiler.

    7. Service Request Priorities

    13. Boolean Operators Usefull resource Search_query_v3.1.doc in the Customer Support Centre

    14. Live Demo

    15. Questions?

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