NISH s Strategic Business Development Updates

1. NISH�s Strategic Business Development Updates Ryan Blackman Senior Deputy Director Strategic Business Development

2. Today�s agenda Strategic Business Development (SBD) overview and objectives Line of Business Highlights and Updates Looking Forward: Maximizing Opportunities in an Uncertain Marketplace How can we work together to create more jobs for persons with significant disabilities?

3. Strategic Business Development Overview Strategic Business Development is part of NISH�s Regional Operation�s Business Unit, and supports growth and development within specific services business areas as well as new initiatives Line of business support areas currently include: Contact Center Services Fleet Management Services Hospitality Services Laundry Services Healthcare Environmental Services National Custodial Services Secure Document Destruction Secure Mail/Digital Document Services Supply Chain Management Total Facilities Management

4. Strategic Business Development Key focus areas for the Strategic Business Development Team Include: Support the creation of new jobs for people with significant disabilities in strategic growth areas Collaboration with the Federal customer and CRP community to identify new business line growth areas to expand footprint Provide industry expertise to assist with developing CRP capability and capacity

5. Strategic Business Development Key focus areas for the Strategic Business Development Team Include: Provide technical support for project development and start up Educate Federal customer on capabilities within the strategic lines of business Marketing and business development support DAU Bus Tours (Federal customer education) Speakers Bureau (Building awareness) CRP support for capability and capacity development

6. Creating Jobs: Strategic Lines of Business Highlights &Updates

7. Contact Center Services

8. Fleet Management Services

9. Secure Document Destruction The Secure Document Destruction line of business continues to build upon the successes from the launch of our National IRS contract FY11 Highlights include: Expansion of the IRS National Contract (phase II) to include over 80 new locations Initiation of a second expansion of the IRS National contract (phase III) to include additional sites and �campus locations Launch of the new Secure Document Destruction Operations class Activities on the horizon for FY12 Include: Aggressive pursuit of Federal Supply Schedule opportunities Pursuit of National solutions with the USDA and Social Security Administration Launch of a new SDD webinar series on topical/operational issues

10. Hospitality Services The Hospitality Services line of business continues to focus on building CRP and customer awareness of AbilityOne capabilities in this emerging business area FY11 Highlights include: Successful Addition of the Property Management Services contract with the National Park Service in Arizona (Grand Canyon) Expansion of the Hospitality Services training offerings to include lodging management, furnishing management, etc Engagement on multiple commercial opportunities to support University lodging management requirements Activities on the horizon for FY12 Include: Continued pursuit of First Sergeant Barracks program opportunities Pursuit of new requirements to include furnishings management, convention services, meeting planning, etc.

11. Secure Mail/Digital Document Services AbilityOne has experienced a resurgence of activity in Secure Mail and Digital Document Services due to our well established brand and level of experience in mail management with the Federal Government FY11 Highlights include: Expanded locations for the national IRS mailroom contract Successful Addition of the CDC mailroom contract in Atlanta, GA Increased mailroom requirements as part of �bundled� Administrative Services contracts Launch of the new SM/DDS training programs Activities on the horizon for FY12 Include: Increased training webinars Commercial partnership pilots (Doma technologies) Aggressive pursuit of new opportunities to include bundled administrative services requirements

12. Supply Chain Management The Supply Chain Management business line continues to see a growth in the level of interest and opportunity to provide innovative customer solutions FY11 Highlights include: Successful addition of the U.S. Navy Warehousing service opportunity at Norfolk/Oceana Launch of a new Central Issue Facility Service at Fort Hood Development of a new opportunity for OCIE Repairables as part of a National Solution Increased non-AbilityOne subcontracting opportunities (Army EAGLE) Activities on the horizon for FY12 Include: Engagement in more �bundled� opportunities with Supply Chain Management components (Department of Logistics contracts, HHS mailroom/warehousing requirement, etc) Increased opportunities for partnering with large 3PL providers Pursuit of Federal Supply Schedule opportunities

13. Total Facilities Management While the TFM line of business has seen explosive growth within the Department of Defense and DPW contracts, there is significant opportunity that can be developed in other facets of the industry that provide great potential for AbilityOne CRP�s FY11 Highlights include: Several new PL Additions to include, Fort Meade, Carlisle Barracks, and the Marks Center Launch of NISH�s TFM Program office to support global growth and management of AbilityOne TFM solutions Successful Addition of the DPW requirement at Fort Knox, KY. This site will also serve as NISH�s �Project of Excellence� training location for TFM Activities on the horizon for FY12 Include: Expanded TFM training opportunities (to include the Project of Excellence site) Launch of a new Computerized Maintenance Management System (CMMS)

14. Laundry Services AbilityOne Laundry Services continue to experience growth despite the challenging economic conditions and impact of Department of Veterans Affairs (DVA) Procurement guidance FY11 Highlights include: Successful addition of a new Laundry requirement in Guam Successful addition of a new requirement for Laundry and Dry cleaning Services Continued sales and marketing to the DVA Activities on the horizon for FY12 Include: Aggressive pursuit of new opportunities to include with MEDCOM Launch of new training classes to include tracks for productivity and efficiency Analysis of new laundry management software solutions (Centrex) Continued pursuit and support for commercial laundry opportunities

15. Healthcare Environmental Services Re-launched in 2011, the Healthcare Environmental Services line of business (HES) provides significant opportunity for AbilityOne in the area of Aseptic cleaning FY11 Highlights include: Successful addition of the Hospital Housekeeping requirement at Ireland Army Hospital Hiring of a new Senior Program Manager for HES � Stephen Pierce Successful partnership with MEDCOM and the AbilityOne commission in support of new HES requirements with the Army Activities on the horizon for FY12 Include: Implementation of the new HES Program office Research and analysis of new HES opportunities Launch of new HES training programs

16. Looking Forward: Maximizing Opportunities in an Uncertain Marketplace

17. Upcoming Challenges Recent Federal spending cuts Increased competition Service Disabled Vets Small Business Other CRPs 2012 Elections Uncertainty in Federal spending

18. Working Together Explore your current contracts for potential expansion into new business growth areas Partner with NISH on your business development activities Attend business line specific training courses offered by NISH to expand your capabilities and obtain best practices to help you succeed

19. NISH/CRP Partnering Goals Strategic Business Development Goals: Be more aggressive in engaging the Federal customer Expansion of training opportunities to include business line specific certifications Continued support for expanding CRP capacity and capability CRP Goals: Understand that contract requirements are getting more complex and there is increased competition and shorter lead-time on opportunities Be innovative and look for new areas to expand to meet market needs Be engaged and communicate your needs and capabilities

20. Looking Forward Coming Summer 2012 New Capabilities Database More training opportunities to include an increase in webinar offerings Increased outreach to you our customer to identify potential areas of growth you see in your current book of business

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