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USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD

USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD. *Charts results updated weekly. Internal CSI: 85 %. *Charts updated weekly. Volume. Revenue. Comments: 1. Apu needs immediate improvement 2. Repair % needs immediate focus 3. Replace % needs immediate focus

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USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD

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  1. USAA Insurer Metrics & CSIKenny Ross Toyota Aug 20 & YTD *Charts results updated weekly Internal CSI: 85% *Charts updated weekly Volume Revenue Comments: 1. Apu needs immediate improvement 2. Repair % needs immediate focus 3. Replace % needs immediate focus 4. Action plan needs to be developed

  2. Nationwide Insurer Metrics & CSIKenny Ross Toyota Aug20 & YTD *Charts results updated weekly Internal CSI: 85% *Charts updated weekly Volume Revenue Comments: 1. APU needs immediate improvement 2. LKQ needs immediate improvement 3. Repair Hrs/estimate immediate improvement 4. On Time YTD improvement

  3. State Farm Insurer Metrics & CSIKenny Ross Toyota Aug 20 & YTD *Chart results updated monthly *Chart updated monthly Internal CSI: 85% *Charts updated weekly Volume Revenue Comments: 1. Improve photo quality = est difference 2. Improve hrs/date = improved c/t 3. No CSI data available 4.

  4. Erie Insurer Metrics & CSIKenny Ross Toyota Aug20 & YTD *Charts results updated weekly Insurer CSI: NONE Internal CSI: 85% *Charts updated weekly Volume Revenue Comments: 1 Focus on repairing panels where ever possible 2. 3. 4.

  5. SAFECO Insurer Metrics & CSIKenny Ross Toyota Aug20 & YTD *Charts results updated weekly Insurer CSI: NONE Internal CSI: 85% *Charts updated weekly Volume Revenue Comments: 1. Use alternate parts where ever possible 2. 3. 4.

  6. Farmers Insurer Metrics & CSIKenny Ross Toyota Aug20 & YTD *Charts results updated weekly Insurer CSI: NONE Internal CSI: 85% *Charts updated weekly Volume Revenue Comments: 1 2. 3. 4.

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