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Managing Employee Internet Usage: Finding a Balance

This article explores the dilemma faced by managers in dealing with employees' non-work-related internet usage, which leads to significant productivity losses. The article considers the perspective of stakeholders and analyzes two alternatives - enforcement and communication - to address the issue.

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Managing Employee Internet Usage: Finding a Balance

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  1. Thinking critically about ethics Managers & communications 林宜宣 9831008 黃瓊葦 9831051 管理學 管科102 4-2組

  2. Background knowledge Employees 69% spend time at non-work-related Web sites 55% send and receive personal e-mails

  3. Background knowledge Younger employees (18~34) 72% check their personal e-mail accounts at work 77% access the Internet at work for personal reasons

  4. Background knowledge • Personal Web surfing was the TOP method of goofing off at work. • These seemly fun and harmless technological distractions cost business. But !!!!! < 54 billion annually!!

  5. Identify dilemma Harmless though these activities may appear to be, the accumulatedloss for business is overwhelming!!!

  6. Consider stakeholders • Stakeholders invest businesses for the purpose of gaining returns • They are profit-minded and would be unlikely to tolerate unnecessary losses • Especially the kind that arose from technological distractions

  7. Consider stakeholders • Managers might have to put more effort into making stakeholders happy • After all, making them happy = invested in business $

  8. Analyze alternatives and consequences Alternatives (1) Enforcement • The most direct way • Prohibit employees for using the Web for personal uses • Punishment for violating the rule • Effective method • E.g. Deduct salary or bonus

  9. Analyze alternatives and consequences Consequences (Enforcement) • Manager might not be liked such harsh and non-negotiable way to get things done is usually unwelcomed. • Moreover, these entertainments that are removed from the employees’ work life can lead to lower work productivity and efficiency.

  10. Analyze alternatives and consequences Alternatives (2) Communications • Having good communication is VERY important • As stated, there is psychological benefit to be gained by letting employees do something to relieve the stress of pressure-packed jobs • By getting managers to have a good TALK with employees

  11. Analyze alternatives and consequences • Make them understand the LIMIT of using work time for personal use or entertainment • BUT also let them know that the manager understands the NEED for such activities  Likely that employees will have a better control of their personal time at work WITHOUT feeling unhappy

  12. Analyze alternatives and consequences Consequences (Communications) • Employees might take this loose control for granted • Since there is no STATED RULE of not using the Web for personal uses during work time, employees might not change at all • After all, it does not affect their salaries

  13. Analyze alternatives and consequences • A better way to adopt • Control employee behavior • Motivates employees • Provide release for emotional expressions • Provide information • Etc. Method 1 Communication

  14. Conclusion Communication is a … • More friendly approach • More effective • More likely to solve this manager’s dilemma

  15. The End 謝謝大家!

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