Lean Six Sigma 3 - Pan Learn

1. Six Sigma Methodology • Six Sigma has two key methodologies: • DMAIC − It refers to a data-driven quality strategy for improving processes. This methodology is used to improve an existing business process. • DMADV − It refers to a data-driven quality strategy for designing products & processes. This methodology is used to create new product designs or process designs in such a way that it results in a more predictable, mature and defect free performance. • There is one more methodology called DFSS − Design For Six Sigma. DFSS is a data-driven quality strategy for designing or redesigning a product or service from the ground up. www.panlearn.com

2. DMAIC Roadmap Problem Solving in 30 steps www.panlearn.com

3. DMAIC Tools www.panlearn.com

4. Six Sigma DMAIC - Define Phase 5 Key Deliverables Process Map Project Scope Identify Stakeholders Create Project Plans Create Project Plans www.panlearn.com

5. Define Phase Outputs The first output of Six Sigma Define phase is the Project Charter. By the end of the Six Sigma Define phase, the project team will be ready with project charter or agreement; that is duly approved or signed-off by the Six Sigma project champions or sponsors. The team will also have a list of feasible customer requirements or expectations that need to be fulfilled as a result of the implementation of the solutions by the Six Sigma project. The documented flowchart or process map can also be published by the project team at the end of the Six Sigma Define phase. The process map or flowchart would belong to the process where the business problem occurs and recurs in due course. www.panlearn.com

6. Project Charter Sample www.panlearn.com

7. Six Sigma DMAIC - Measure Phase The measure phase engages more on collating data and making extensive analysis, numerical and statistical studies. The focal point of this phase is to identify which metric gives the highest effect on the problem. Those who give greatest impact are prioritized to create a list that will be studied in detail. With a prioritized list of data in hand, the project owner will then determine the probable ways the procedure could go wrong or how the data may perhaps go wrong. Legitimate and dependable metrics to observe the progress of the assignment are established during this phase. Once the grounds for data failure are identified, anticipatory action items will be created. www.panlearn.com

8. Measure Phase Quantifiable Tools • Process Mapping • Data Collection Plan • Leading and Lagging Metrics • Descriptive Statistics, Histogram • Capability Analysis • Sample Size Collection. Some project owner use more than one tool before drawing a conclusion. www.panlearn.com

9. Measure it the Six Sigma Way A sample diagram below shows the start-to-finish call flow of a technical support agent. Each stage is characterized with several activities that might lead to customer dissatisfaction. The middle row boxes represent the first-to-last stage of the call. The first row boxes represent the outputs and the last row of boxes represents the inputs. Every stage in the process should be carefully evaluated based on the significance it provides to the customer. There are three classifications which identifies value of a certain process. These are Value Adding, Non-Value Adding or Non-Value Adding www.panlearn.com

10. Using the Metrics Another tool used in measure phase is the Metrics. This is where leading and lagging metrics are identified. This process uses metrics to guide course management and course development activities. The advantage of using this tool is that this enables a wide-ranging understanding of course performance. This tool provides the project owners to effectively handle service delivery functions through better decision making. This tool also allows detection and prioritization of course development opportunities: To identify leading metrics, record all inputs from the high-level process map. Determine the significant inputs using the Cause and Effect table. Record all significant inputs on a transfer function template. The final list will be the leading metrics. www.panlearn.com

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