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European eGovernment Measurements

European eGovernment Measurements . The Member States Roadmap. April 9 2010, eGovMoNet final conference. Contents. Benchmarking at EU level: the reason why Looking back: 9 years of EU benchmarking The transformation journey 2009 - 2012 2010 @ a glance.

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European eGovernment Measurements

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  1. European eGovernment Measurements The Member States Roadmap April 9 2010, eGovMoNet final conference

  2. Contents • Benchmarking at EU level: the reason why • Looking back: 9 years of EU benchmarking • The transformation journey 2009 - 2012 • 2010 @ a glance

  3. Benchmarking at the EU level- the reason why High-level Ministerial declarations: Malmö; New Action Plan 2010+ Buthow do we knowif we are? • PLAN PLAN European Commission For example: “We want to become the most dynamicknowledge-basedeconomy in the world” Benchmarking Namingandfaming Capgemini • TRIGGER Benchlearning Member States Translation intoimplementation ACT

  4. Contents • Benchmarking at EU level: the reason why • Looking back: 9 years of EU benchmarking • The transformation journey 2009 - 2012 • 2010 @ a glance

  5. A sound data, knowledge and relations base The European Commission has been commissioning the eGovernment benchmark of all EU countries since 2001.

  6. Contents • Benchmarking at EU level: the reason why • Looking back: 9 years of EU benchmarking • The transformation journey 2009 - 2012 • 2010 @ a glance

  7. True modernization to keep up with eGovernment’s high pace Sustainable Relevance Benchmark is truly modernized and stays policy informing tool HIGH Benchmark gets saturated and looses relevance Fading-out Time LOW Incremental changes and acceptance True modernization and acceptance

  8. The joint 4-year transformation journey of the benchmark eGov Measurement Ambition CustomerSatisfactionMonitoring Channel independent eGovinfrastructure User needs / insights 20 basic services User experience User experience eDemocracy eInclusion 2012+ eProcpre-award MultichannelapproachUser centricity Cross-border services Front Office eProcenhancement 2012 Cross-border services Take-upprocess 20 basic services Life events 2011 eProctake up Horizontal enablers Open government Mid Office International comparison eProcpre-award Actionlearninggroups Country insights Transparency 2010 Back Office Measurement Process Reporting

  9. Contents • Benchmarking at EU level: the reason why • Looking back: 9 years of EU benchmarking • The transformation journey 2009 - 2012 • 2010 @ a glance

  10. 2010: New process

  11. The 2010 benchmarkprocess Feedback 2009 Survey 2010 benchmark indicator finalization External experts views oneGov benchmarking and topics MS Survey results Possible Topics 2010 Finalizationmethod paper 2010 Write draft method paper Finalprioritization of core topics 2010 electives and pilots Topic research Initial prioritization 2010 topics Selectionelectives and pilots Measurement outlines indicators core topics 2010 Measurement feasibility assessment Process planning 2010 In-depth analysis of topic options Workshop 1 Dec 2009 Workshop 2 Feb 2010 Workshop 3 April 2010

  12. 2010: New content

  13. Survey November 2009: Long list of topics to choosefrom Business Wants & needs Satisfaction Online Citizen Mobiles Customerneeds & feedback TV Kiosk Open gov’t/ transparency Participation Mobile working in government Channels Ageing eProcurement 20 basic services Topic MeasurementDevelopment New Domains Transport Nextgenerationnetworks Legal and budgetaryframeworks Green IT Cloudcomputing Pan-European Services Enablers Life Stages Integration Businesses Impact RegionalComparison Citizens Back-Office e.g. Business startup (Services Directive) Mid-Office ‘horizontal’ services User Experience Take-Up e.g. pan-EUinteroperable services

  14. Criteria for Selection of Measures… 1. Policy value 2. Measurement feasibility 3. Adequateness for international benchmarking

  15. Emerging themes in the next decade Suggested as core/Proof-of-concept indicators: 20 services Life-events (G2B and C) Back-office enablers eProcurement process eProcurement availability User focus Potential pilots: eInclusion eProcurement take-up eDemocracy/eParticipation Open government/transparency … Topics investigated: 20 services and Life events Open government and transparency eParticipation and democracy Back-office enablers User focus eProcurement Mobility in the internal market Workshop 1 Workshop 2 Workshop 3

  16. 2010: New approaches

  17. Measurement Methods

  18. Fromreasearch to valueadd Inputs Outputs Acceleration workshops Hard-wired metrics and rankings 1 1 Web survey Performance and policy triggers 2 Consolidation 2 Member State survey 3 Qualitative insights 3 Harmonization Web master survey 4 Learning 4 Expert panel Analysis 5 Networking and knowledge exchange 5 Collaborative platforms 6 Prioritization Systematic feedback into policy cycle 6 Desk research 7

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