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DDV TRAINING TRAINING & DEVELOPMENT

DDV TRAINING TRAINING & DEVELOPMENT. Davy Davies-Vaneetvelde Managing Director & Training & Development consultant. THE COMPANY. Professional skills development Customer Service, Sales, Telephone, one-on-one Training and Development Consultancy. THE PROCESS.

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DDV TRAINING TRAINING & DEVELOPMENT

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  1. DDV TRAINING TRAINING & DEVELOPMENT • Davy Davies-Vaneetvelde • Managing Director & • Training & Development consultant

  2. THE COMPANY Professional skills development Customer Service, Sales, Telephone, one-on-one Training and Development Consultancy

  3. THE PROCESS General process for a customer service or sales training. As all our trainings will be tailored to your needs this process may vary to suit the client

  4. THE PROCESS The client recognised the importance professional development • A pre-assessment to establish the customer service level of the participants and the exact needs of the client • Bespoke training workshop gets created towards the industry and outcomes of pre-assessment • Educating the participants in a perfectly balanced mix of essential theory and practical exercises and games

  5. THE PROCESS My overall and individual observations and recommendation are delivered in a report within 24 h • daily reminders and tasks via email and free ongoing support for a minimum of 2 weeks post training • 2 weeks post training for individual feedback, overall feedback and recommendation or further action • Always recommended to organise at least once a year a refresher course for each participant

  6. INVESTING IN YOUR EMPLOYEES IS INVESTING IN YOUR COMPANY’S FUTURE

  7. Price and delivery is more important than how we treat the customer. MYTH There are many customer service myths that won’t die. Myth of all myths: If you stress the customers out along the way or give them a negative impression they will remember the negativity even if you deliver the correct goods or service in the end. Because of such experience the customer is no longer loyal and will have an open mind for change and (unwillingly) starts looking for companies that can make service easier next time.

  8. IDEAL CLIENT • My ideal clients are those who are: • Companies who understand the need to invest in educating the staff in order to develop a difference in the delivery of their goods or services. The people I would like to speak to are: • Responsible for Training and development in a company • HR managers/directors • The CEO of SME’s • Owner of Retail outlets who want to invest in professional development • Individuals who want to invest in their own professional development

  9. CONTACT DETAILS Davy Davies-Vaneetvelde www.ddvskills.com davy@ddvskills.com 072 596 80 71

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