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salfordadvance

www.salfordadvance.org. Presentation to Quality and Performance Scrutiny Committee – 24 th June 2002. By Mike Willetts Head of Salford @dvance. Agenda…. Context History Business Model Partners Reporting Arrangements Structure Services and Achievements Issues and Future Plans.

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salfordadvance

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  1. www.salfordadvance.org Presentation to Quality and Performance Scrutiny Committee – 24th June 2002 By Mike Willetts Head of Salford @dvance

  2. Agenda… • Context • History • Business Model • Partners • Reporting Arrangements • Structure • Services and Achievements • Issues and Future Plans

  3. Context.. • Modernising Agenda • Electronic Government (e-Government @ Local) • E-Government Pathfinder Status • Mentoring and Dissemination Role • Change Management Capacity • Exploiting Funding Sources • Developing Commercial Offerings

  4. History… • Salford @dvance Born: 26th November 2001 • Formerly IT Services (IT Development & Customer Services) • IT Net for mainstream IT services • Includes Academic Partners (Salford, Manchester)

  5. Business Model… Salford @dvance INTERNAL Salford’s Modernising and e-Government Agenda: Secondments from City Council and Academic Partners as Business is Secured EXTERNAL Commercial Services and Product Offerings and Research Commissions Salford @dvance PLC?

  6. Partners… = • Salford’s e-Government Work • External Commercial Activities (Centring on BPR) • Research Work • Builds on Partnership Working : Capella Project ,Student Work • Chair in Information Society at Salford University

  7. Reporting Arrangements… Director of Corporate Services Salford @dvance Salford ITNet Salford Direct Academic Partners `MODERNISING TEAM’

  8. Structure… Head of Service Academic Partners: Commercial and Research activities BPR Services Posts: 5 E-Govt. Services Posts: 8 Project Mgt. Services Posts: 3 Training & Support Services Posts: 17 (inc temps) Total Posts: 34 Total Revenue Budget: £ 976k pa

  9. Services and Achievements… BPR Services Services: • Process investigation, mapping, analysis, performance assessment, best practice reviews, improvement opportunities and implementation planning • BPR Training, mentoring and dissemination • Maintenance of BPR methodology (SPRINT) and dedicated web site • Achievements: • Method (SPRINT ) developed,training course devised and web site launched • BPR Projects undertaken/ underway : Council Tax, BDM, Job Applications, • Schools Admissions, Elections, Economic Development, Elderly Services, • Housing Services, Land Charges, Best Value projects • Majority of Service transactions documented for BV PI 157 • Substantial LA mentoring undertaken

  10. Services and Achievements… E-Govt Services Services: • Investigation, testing and evaluation, research, specification, design, development and integration of emerging technologies and e-Government centred software applications and facilities • Achievements: • Customer Relationship Management System (Citizen) • Agenda, Reports and Minutes (SOLAR) • Shareware (Shareideas.Gov.UK) • Web Site design and development • E-Tendering (PERMIS) • Electronic Forms • Office Automation Rollout

  11. Project Management Services Services and Achievements… Services: • Development of PM standards, methods, tools and documentation • Support project managers in project planning and estimating • QA role including Project tracking and reporting and risk management • Project administration • PM training, mentoring and dissemination • Project Manage agreed projects • Achievements: • PRINCE 2 adopted and tailored and applied to e-Govt and IT developments • Project Support Office established, supporting facilities, web site • In house training courses devised and CBT facilities installed • Foundation and practitioner exams passed • Handbook on good practice produced

  12. Services and Achievements… IT Training Services Services: • Customer Training Needs Appraisal and Skills repository • Course development and Tutor led training provision • European Computer Driving License (ECDL) Testing and Mentoring • Post training support and implementation consultancy • User groups, on-line support and Members dedicated support • Achievements: • Over forty courses in portfolio • Training needs and repository application developed • BCS approved ECDL Test Centre – all courses ECDL compliant • Accreditation from Institute of IT Training • Overall Customer satisfaction rating of 92 % (2350 delegates in 2001/2)

  13. Services and Achievements… Commercial & Research Services: • BPR Consultancy Services to Public sector • Research Commissions • Sale of e-Govt Products • Achievements: • Business Plan devised and Agreed • Legal advice on Local Authority tradingresolved

  14. Issues and Future Plans… • E-Government Programme – 2002/5 • Contribution to National e-Govt. Projects • Supporting BV Programme • Developing Council Change Management Capacity • Project Management Academy and BPR work • On-line Learning, Learning Resource Centre, ECDL advanced • Launch of Commercial Offerings to public sector

  15. End… Thank You… Any Questions?

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