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Live Video Webinar: Drive Customer Engagement & Experience

Join Nick Barber, analyst, on October 26, 2017, at 10:55 a.m. Eastern time to learn how to use live video webinars to increase customer engagement and drive a better customer experience. Discover strategies for topic selection, equipment and platform usage, driving engagement, and measuring success. Get valuable insights from industry experts and learn key takeaways to implement in your own initiatives. Don't miss out on this opportunity to enhance your customer engagement! Register now.

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Live Video Webinar: Drive Customer Engagement & Experience

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  1. WEBINARUse Live Video To Drive CustomerEngagement And Experience Nick Barber, Analyst October 26, 2017. Call in at 10:55 a.m. Eastern time

  2. 67% of the watch time happens after the event. Viewers watch live video 3x longer.

  3. Interaction Access Cost Real time interaction Access Cost

  4. Mike Delgado Director of social media Experian

  5. Mike Delgado Director of social media Experian Alicia Baumann Senior webinar producer Procore Technologies

  6. Mike Delgado Director of social media Experian Alicia Baumann Senior webinar producer Procore Technologies Ryan Sullivan EVP performance marketing services Performics

  7. 1. How do you come up with a good topic?

  8. 2. What equipment and platforms do you use?

  9. 3. How do you drive engagement?

  10. 4. What does success look like?

  11. New: Forrester Insights for Android NOW AVAILABLE ON GOOGLE PLAY Download Forrester’s new Insights app for Android to: • Access research, insights, and key takeaways to accelerate your projects and support your decision making. • Save reports and graphics to read on the device ofyour choice. • Receive notifications to stay abreast of the latest trends and insights relevant to your initiatives. Also available for iOS forrester.com/app

  12. Nick Barber nbarber@forrester.com Twitter: @nickjb

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