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Matrix PBX Family

Explore the Matrix PBX Family with universal connectivity and maximum system capacity. Find the perfect solution for your small business, hospitality industry, call centers, and more. Discover key features like IP telephony, mobility options, intelligent functions, and simplified management.

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Matrix PBX Family

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  1. Matrix PBX Family

  2. Index At a glance • Segmentation Targeting and Positioning (STP) of PBX Family • Universal Connectivity • Maximum System Capacity and System Resources • Phone Options • Solution Overview (Office Communication Solution, Teleworking, Mobile Worker) • Key Features (IP Telephony, Mobility Features, Intelligent Functions, Voice Mail System, Simplified Management, Productivity Boosting Features, Cost Controlling Features)

  3. Product Overview and STP VISIONPRO • PBX for Small Businesses with up to 12 users • CO (TWT) Connectivity • Off-Site Mobility with DISA • CLI, Auto-Attendant, PFT, Conference • For start-up offices, home offices, restaurants and clinics VISIONPRO 100% Non-blocking CLI – DTMF & FSK Conference 1-Port PFT Auto Attendant

  4. Product Overview and STP ETERNITY NE • IP-PBX for Small Businesses with up to 32 users • Analog, GSM/3G and IP Converged Platform • IP Trunks and Extensions • GSM/3G Trunks and Extensions • VoIP Calling over UMTS (3G) • Enterprise-grade Call Management • Off-Site Mobility with Mobile and IP Extensions • Integrated Auto-Attendant and Voice Mail • Web-based Remote Management • Compact Footprint

  5. Product Overview and STP ETERNITY PE • IP-PBX for SMBs with up to 48 TDM Ports • VoIP, CO, GSM/3G, ISDN BRI, T1/E1 PRI Trunks • Hospitality PBX Features • Call Center Solutions with CTI application • Off-Site Mobility with Mobile and IP Extensions • Multi-Site Networking • Voice Mail, Auto-Attendant, SMS, MoH • For Hotels, Hospitals, Corporates and Call Centers ETERNITY PE6SP

  6. Product Overview and STP ETERNITY GE • IP-PBX for Growing Enterprises with up to 240 TDM Ports • Universal Slot Architecture • VoIP, GSM, CO, T1/E1 PRI Trunks • Analog, Digital, IP and Mobile Extensions • Hospitality Solution for Mid-size Motels • Call Center Solutions with CTI applications • Multi-Site Connectivity • Radio Cards • Voice Mail, Auto-Attendant, SMS, MoH • Regional/branch offices, Government entities and • Residential appartments/Housing societies ETERNITY GE6S ETERNITY GE12S

  7. Product Overview and STP ETERNITY ME • Hybrid IP-PBX for Medium Enterprises with up to 512 TDM Ports • VoIP, CO, GSM/3G and T1/E1/PRI Connectivity • Hospitality Solution for Large Hotels and Resorts • Call Center Solutions with CTI applications • Off-Site Mobility with Mobile and IP Extensions • Multi-Site Networking over ISDN or IP Network • Hot Swap & Redundancy • Radio Cards • Mid-size Corporates, Government entities, • Power line communications, Call centers, Hotels and • Residential appartments ETERNITY ME16S

  8. Product Overview and STP ETERNITY LE • IP-PBX for Mature Enterprises with up to 1344 TDM Ports • Analog, GSM/UMTS(3G), T1/E1/PRI and IP Connectivity • Hospitality Solution for Enterprise Hotels and Resorts • Call Center Solutions with CTI applications • Off-Site Mobility with Mobile and IP Extensions • Multi-Site Networking over ISDN or IP Network • Hot-Swappable Cards • Radio Cards • Redundancy • DC Power Supply Options • Corporate Offices , Manufacturing houses, Hotels, Hospitals, Call centers and Residential appartments ETERNITY LE

  9. Matrix ETERNITY IP-PBX Universal Connectivity

  10. Matrix ETERNITY IP-PBX Maximum System Capacity TELEPHONY 32 SIP Trunks 24 T1E1 ISDN PRI 128 GSM SIMs 128 POTS (CO) ENDPOINTS 1344 Analog 128 Key Phone 999 IP Users Radio Handsets APPLICATIONS Voice Mail Android/iOS Softphone SMS Gateway SMS to Email Email to SMS Hospitality Module INTEROP PMS Integration ITSPs (VoIP Carriers) Third-Party SIP Devices Call Centre Solutions MANAGEMENT Web based GUI Remote Support SNMP Class of Services Maximum Capacity of ETERNITY IP-PBX Systems

  11. SYSTEM RESOURCES # Optional Connectivity *With PS48VDC – 500W

  12. User Terminals Phone Options Analog Phones Digital Key Phones IP Phones PC Soft phones Android/iPhones Mobility Clients IP-DECT Confidential

  13. USER TERMINALS IP Phones – SPARSH VP330E – The Touch Screen IP Phone • 4.3” Large Color Touch Screen Display • Ergonomic and Modern Design • Fixed Function Keys – Hold, Transfer, Conference, Voice Mail, Headset, Mute • Superior Voice Quality with HD Audio • On-screen BLF monitoring – 18 Contacts • Presence Indication • Local Phonebook (500 Entries) and LDAP Client • Wi-Fi Connectivity over USB Dongle* • PC and LAN Ethernet Ports • Power over Ethernet (IEEE 802.3af) SPARSH VP330E

  14. USER TERMINALS IP Phones – SPARSH VP310 – The Executive IP Phone • 2 Line LCD with Backlit • Fixed Function Keys (With LED) - Voice Mail, Mute, Do Not Disturb, Forward, Logs, Speaker • Fixed Function Keys (Without LED) - Hold, Conference, Contacts ,Transfer • Superior Voice Quality with HD Audio • Full Duplex Speaker Phone • PC and LAN Ethernet Ports • Power over Ethernet (IEEE 802.3af) • 12 DSS/BLF Keys for Feature, Line, Extension • Message Wait and Ringer Lamp • 3.5mm Headset Connectivity • Adjustable Desk Stand • Plug & Play SPARSH VP310

  15. USER TERMINALS IP Phones – SPARSH VP248S/SE – Feature-rich IP Phones • Superior Voice Quality with HD Audio • 2 Line Adjustable LCD with Backlit • 29 Programmable Keys • 12 Touch Sense Features Keys – • Built-in 16 DSS Keys for Feature, Line, Extension • Busy Lamp Field (BLF) Indication • Local Phonebook (500 Entries) and LDAP Client • Auto Answer with Headset Interface • DHCP, PPPoE, NAT and STUN • PC and LAN Ethernet Ports • Power over Ethernet (IEEE 802.3af)* SPARSH VP248S/SE

  16. USER TERMINALS SIP Phone – SPARSH VP110 – Entry Level IP Phone • 132 x 64 Pixel Graphical Display • Context Sensitive and Fixed Function Keys • Full Duplex Speakerphone with AEC, VAD, CNG • TLS/SRTP for Voice Security • Integrated PoE (802.3af) • Auto Provision, TR069 • IPv6 Ready, PC and LAN Ports • Stores up to 1000 entries • Wall Mount, Table-top SPARSH VP110

  17. USER TERMINALS Digital Key Phones – EON510 – Premium Digital Key Phone • 240*64 Pixels Graphical LCD with Backlit • 4 Programmable Context Sensitive Keys • Fixed Function Keys (with LED) – Voice Mail, Mute, Do Not Disturb, Headset, Speaker • Fixed Function Keys (without LED) – Hold, Conference, Redial, Transfer • Built-in 16 DSS Keys for Feature, Line, Extension • 32 Keys Expansion Module (DSS32) • Message Wait and Ringer Lamp • 3.5mm Headset Connectivity • High Quality Speaker Phone EON510

  18. USER TERMINALS Digital Key Phones – EON310 – Executive Digital Key Phone • 2 Line LCD with Backlit • Alphanumeric Dial pad Keys • Fixed Function Keys (with LED) – Voice Mail, Mute, Do Not Disturb, Forward, Logs, Speaker • Fixed Function Keys (with LED) – Hold, Conference, Contacts ,Transfer • 12 DSS/BLF Keys for Feature, Line, Extension • Message Wait and Ringer Lamp • 3.5mm Headset Connectivity • High Quality Speaker Phone • Adjustable desk Stand EON310

  19. USER TERMINALS Digital Key Phones – EON48 – Feature-rich Digital Key Phone • Full-Duplex Speaker Phone • 6 Line and 2 Line Adjustable LCD with Backlit • 12 Touch Sense Features Keys – • Call Back, Hold, Transfer, Forward, Conference, Redial, Release, Do Not Disturb, Mute, Phonebook, Cancel, Voice Mail • Message Wait and Ringer Lamp • 64 Keys Expansion Module (DSS16x4) • Desk-Top and Wall Mounting EON48P EON48S

  20. USER TERMINALS Mobile Softphone – SPARSH M2S • Advance Call Capabilities • One-Touch Access to PBX Features • Corporate Directory Integration • Video Calling • Presence Sharing and Instant Messaging • Voice Mail Access • Conversation recording • User Configurable BLF • High Quality Speaker Phone SPARSH M2S

  21. USER TERMINALS UNIFIED COMMUNICATION CLIENT – VARTA WIN200 • Corporate Directory Integration • 1000 DSS & 600 BLF keys for Monitoring • Popup Window for Incoming Message & Call • Comprehensive Call Management - • Hold, Transfer, Forward, DND • Presence Sharing and Instant Messaging • Video Calling • Drag and Drop Conference • Contact Grouping VARTA WIN200

  22. Solution Overview

  23. Solution Overview Application Scenario Mobile Workers GSM/UMTS(3G) Network Teleworkers: Australia Mobile IP Extensions India Office Office Employees: SLT & DKP IP Phone DKP IP Employees working from Home SLT CO (TWT) Mobile Workers ETERNITY NE Softphone CEO’s Desk IP Softphone GSM/3G Mobile Extensions GSM/UMTS(3G) Network

  24. Office Communication Solution Solution Overview • Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity • Variety of User Terminal Options to suit Flexible Working Environment • Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones • Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost • CO Trunk Lines, GSM, UMTS (3G) and VoIP (SIP) Trunks • Multi-Party Conference Enhances Collaboration and Speeds up • Decision Making • Forward Calls on Mobile Phone ensures No Lost Opportunities • Forward Voice Mail on Email in Non-availability in Office

  25. Teleworking Solution Overview • Extended Office for Employees Working From Home or Remote Site • Make and Receive Office Calls from Convenient Working Location • Transparent Functioning as if working from Office • Access to IP-PBX features from User Location • Anywhere Access to Voice Mail via Email Notification • Boon for Overseas Employees or Remote Site Workers

  26. Mobile Worker Solution Overview • Office Communication on the Go • Ideal Solution for Employees who keep Travelling across the Geography • Use GSM or UMTS (3G) Mobile Phones as Office Extensions • Use Mobile Phones with SIP Client as Office Extensions • Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc

  27. Key Features

  28. IP Telephony Call Forking • Same credentials such as User name and Authentication Password can be entered in three different IP terminals • All three devices now works as a single extension to make/receive calls • In event of an incoming call, all three devices rings • User can attend call from convenient device Laptop with Softphone PSTN/GSM /UMTS(3G) /VoIP Employee not at Desk ETERNITY NE The same desk call is Attempted on two IP devices with same credentials Mobile with SIP Client

  29. IP Telephony Voice Call Over UMTS (3G) • Make VoIP calls via over UMTS (3G) SIM inserted in ETERNITY NE • VoIP calls can be Made in Absence of Wired Internet Connectivity • Remote Workers can User DISA to use this Facility ITSP Proxy GSM/UMTS (3G) ETERNITY NE

  30. IP Telephony Multi-Site Connectivity ETERNITY IP-PBX Local LAN SLT SLTs Local LAN IP Phone Internet DKP PC Soft Phone Branch Office (without any PBX System) ATAs Head Office (with ETERNITY IP-PBX) Mobile SIP Client VoIP Gateway Existing PBX PSTN SLT TWT Multi-Branch Connectivity using IP Networking International Brach Office (with Traditional PBX System)

  31. Mobility Features Direct Inward Station Access (DISA) • Field Users can access Telephony Features from their Mobile Phones • Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to Voice Mail, etc. while Roaming 201 DKP 230 202 SLT GSM/UMTS(3G) Network Coverage 228 IP Phone ETERNITY NE 231 229 IP Softphone 232 Office Field Mobile Workforce

  32. Mobility Features Dual Ring • Both Desk phone and Mobile Rings Simultaneously • User can Pick up the Call from any of the Two Terminals • Helps Users to Stay Connected from Anywhere Desk Phone CO/GSM /UMTS(3G) VoIP Caller Mobile Phone

  33. Mobility Features Call back on Mobile • When a Caller Misses a call on any of the Trunk (CO, GSM/3G or VoIP), ETERNITY NE Automatically Gives a Call back • On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator • Caller’s Numbers should be Programmed in Trusted Caller’s List Caller Leaves Missed Call on Any of the NE Trunks Port and System Initiates Auto Call back PSTN/GSM /UMTS(3G) /VoIP Auto-Attendant Sales Person Operator ETERNITY NE DID Confidential

  34. Mobility Features SPARSH M2S – Mobile Softphone Comprehensive Call Management One-Touch Access to PBX Features Corporate Directory Integration Video Calling Presence Sharing and Instant Messaging Voice Mail Access Available On Conversation Recording

  35. Intelligent Functions Auto Attendant • Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all • Customers can Reach to Desired Extension without the help of an Operator • Keep your Organization Running 24x7 by Greeting Callers round-the-clock • Greetings as per Time of the Day – Morning, Evening and Off Hours

  36. Intelligent Functions Automatic Number Translation • No Need to Remember Additional digits to be Added or Removed while Placing a Call • Modify the Dialed Number by adding Specific Area Code or Country Code Automatically • Simply Dial Large Numbers by Entering String of Short Numbers

  37. Intelligent Functions Caller-ID based Routing Incoming Call First Lands On the Operator’s Extension and then Transferred to the Appropriate Extension NE Checks Incoming CLI with the Numbers Stored in Programmed CLI Table and Directly Transfers it to the Respective Extension Caller gets Directly Connected to Desired Extension Ideal Route PSTN ETERNITY NE MD’s Residence MD’s Extension Operator Operator Actual Route Scenario 1 Normal Routing No Need of Operator to Route Calls Scenario 2 CLI based Routing

  38. Intelligent Functions Least Cost Routing • Automatically Selects the Most Economical Route for Each Outgoing Trunk Call • Comprehensive LCR • 3 Types of LCR: • Time based • Number based • Combination of Time and Number based • Call made Outside the Organization are always at Least Possible Cost VoIP +15768999876 2630555 09998396496 +15768999876 2630555 PSTN ETERNITY NE 09998396496 GSM/3G

  39. Mobility Features Logical Partitioning • Allow or Deny Calls in-between CO, Mobile or VoIP networks • Comply Country Specific Telecom Regulations

  40. Intelligent Functions Return Call to Original Caller (RCOC) • Boon for the Big Organization where Group of Trunks shared by Number of Users • If the Called Person does not Pick up the Call in event of Missed Call or Busy • Called party can Directly Reach to the Concern person without any Delay • Bypass Operator and Auto-Attendant • Saves time of the Caller and Reduces Hassel for Operator to ask who has Called • Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks Called Party is Busy or no Replying Ext no. 301 Dial Number GSM /UMTS(3G) /VoIP 301 When the User Calls Back, Call Gets Routed to the Same Extension System Stores Calling Party’s no. with its Extension Port

  41. Intelligent Functions Scheduled Call Forward • Forward Desk calls to Different Number as per Day or Night Time • Destination Numbers can be Other Extension, External Number or Voice Mail • For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time

  42. Voice Mail System Voice Mail to Email • Incoming Voice Mail is forwarded to User’s Email account • Notification can be made With or Without Attachment

  43. Voice Mail System Conversation Recording • The User can Record his Conversation in his Personal Mail Box • The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages • Extremely Useful Feature for Organizations that works on Verbal Commitments

  44. Simplified Management SMDR with Call Cost Calculation • Call Detail Record of Outgoing, Incoming and Internal Calls • 6000 Outgoing, 5000 Incoming and 1000 Internal Calls • Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis • Structured Call Charges – based on the Outgoing Trunk used for Dialing • Options of Fixed, Unit wise and Percentage wise Service Charge • Charges on Special days can be Defined • Call Rates can also be Defined based on the Time-Zone • Print SMDR Reports can be Printed in Online and Offline Mode

  45. Simplified Management Remote Management • Built-in Web-server Functionality for Remote Programming, • Saves Time and Cost of Technical Support • Two Programming Access Modes • System Administrator (SA) • System Engineer (SE) • Supported Languages • English, French, German, Portuguese, Spanish, Italian

  46. Productivity Boosting Features Alarms and Reminders with Snooze • Set Once/Repeat Alarm for All Users • Alarm Snooze Ensures that no Alarms get Missed • Alarms Types: Automated or Operator Served • Generate Report of Non Served Alarms • Alarm Notification Type: • Voice Mail • Auto Generated Voice Message • Music on Hold • Operator

  47. Productivity Boosting Features Conference – Up to 6 Participants Office Employees GSM UMTS/3G Reception Logistics & Transportation 00 Local LAN Factory Workers Internet ETERNITY NE PSTN Field Sales Person (Mobile SIP Client) Technical Support Team

  48. Callers can join in a conference by dialing a dial-in code at a pre-defined time Productivity Boosting Features Conference – Dial-in • Callers can join in a conference by dialing a conference dial-in code at a pre-defined time GSM/UMTS 3G Logistics & Transportation Up to 6 People can be included in single Dial-in Conference Reception Local LAN Factory Workers Internet Sr. Manager-Production ETERNITY NE CO Field Sales Person (Mobile SIP Client) Sr. Manager-Sales Technical Support Team

  49. Productivity Boosting Features COMPUTER TELEPHONY INTEGRATION (CTI) • TAPI 2.2 Support • Call Control Features - Dial, Transfer, Hold/Retrieve, Transfer, Conference • Live Monitoring of Trunk and Extensions-Called Number, Extension Status, CLI of Received Calls • Supports IVR, ACD, Dialers, Voice Logging with third party CTI Applications • Database Integration - MS Outlook, CRM, ERP Call Centers Contact Centers Customer focused organizations

  50. Productivity Boosting Features Key Benefits of CTI • Improve staff efficiency and customer satisfaction • Set Monthly Call Budget for Individual Extension • Exceeding the Budgeted Value, Extension is Barred from Calling Facility • Get customer information prior call connection

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