Increase your training effectiveness by adding e-coaching!

1. “Embedded coaching & mentoring – it’s the context that counts!” Increase your training effectiveness by adding e-coaching! eCoachPro meets ACTO Anne Ribbers 16 September 2015 - For those on Twitter #ecoaching

2. AGENDA • Why e-coaching? • Research insights • Job-embedded learning and e-coaching • What is e-coaching? • Definition and key aspects of e-coaching • How can e-coaching work? • Benefits and challenges in e-coaching • The approach • Case

3. INTRODUCTIE • Anne Ribbers • Psychologist • (E)-coach • Researcher at Tilburg University • Co-founder eCoachPro & Pluform.com • Editor International Journal EMCC • Co-author of E-coaching: Theory and practice of a • new online approach to coaching

4. MY PART OF THE STORY How my e-coaching journeystarted

5. RESEARCH CONFIRMS • Research shows a growing concern for transfer of training and coaching • Transfer means: • Generalizability of what is learned into the workplace • Maintenance of trained skills ‘on the job’ during a longer term. 5

6. RESEARCH QUOTE’S 6 Quote: Job-embedded learning is one of the most promising new approaches to professional growth“ The key words are • Continuous • Relevant context • Continuous interaction • Customized to individual needs • Daily Routine

7. Coaching & e-coaching are valuable development practices responsive to this evolution: Maximum effect if development is customized and aligned to individual needs People develop best by means of sustainable, authentic methods that are embedded in the daily routine Professional development has to be continuous and interactive Desired new behavior only achievable if there is a constant daily reiteration lasting for months. This new behavior replaces the habitual behavior that is no longer desired. RESEARCH AFFIRMS 7

8. WE PROPOSE Yesterday + Today Technology facilitates Embedded Learning 8

9. Adding online coaching capabilities creates improvement in professional development. The process will be: continuous and frequent creating a progressive learning curve in the daily work context Continuous support and motivation by a coach ADDING ONLINE STRENGTHENS EFFECTIVENESS To Learning curve Learning curve From Time (months) Time (weeks) 9

10. WHAT? E-COACHING IS…. DEFINITION: ““E-coaching is a non-hierarchical development relationship in which the learning and reflection process takes place analogously and digitally, and communications take place at a physical distance” (Ribbers & Waringa, 2011).”

11. THREE PILLARS OF TEKST BASED E-COACHING SocialanonimityAsynchronicity The written word

12. The power of e-coaching lies in three basic characteristics: 3) A-synchronicity: Independent of time and place Small steps = more success experiences = positive reinforcement 2) Social anonymity (Pederson, 1997): Getting to the heart of the problem faster Decrease of social embarrassment and inhibition 3) Writing (text based e-coaching) – (Pennebaker, 1988, 1999): Structuring & reflective process Getting access to emotions through activation of cognitive processes THREE PILLARS OF OF E-COACHING 12

13. OUR APPROACH: THREE KEY ELEMENTS 13 • ABC model: Accelerated behavioural change model - developed specially for e-coaching programs • eCoachPro Method - designed for text based e-coaching based on language theories • Online coaching environment Pluform.com • technique & internet facilitate e-coaching • privacy and security of the client are highly important

14. THE ABC MODEL: A PRAGMATIC PROCESS SMALL STEPS TO IMPLEMENT SMART OBJECTIVES 14

15. E-COACHING = E-COMMUNICATION • HOW TO BUILD AN ONLINE RELATIONSHIP? 15

16. BUILDING A RELATIONSHIP ONLINE: 8 STEPS METHOD 16

17. TECHNOLOGY: PRIVACY, SAFETY AND ETHICS Pluform.com, A user friendly online guidance environment with maximum security features. Easy to use and free to use up until first 5 clients.

18. BENEFITS OF E-COACHING Improved efficiency andeffectiveness of human developmentinvestmentsforindividualsand companies • Logistical benefits • Decreaseof overhead costs • Speed and up-to-date information • New generationwho are 24/7 online • New way of work • Expansion of service and target groups • Measurableinput (quantity) andresults (quality) 18

19. Challenges in e-coaching • Absence of non-verbal communication • Language proficiency of coach: reading and writing • Impact on the process • Coach-interventions through written words • Privacy and ethics • Dependent of technology • Motivation of the coachee • Coachee’s capacity to reflect • Designed for text based 19

20. HOW CAN E-COACHING BE APPLIED? • For individual personal or professional development • Stand alone e-coaching program • Add on training in programs - f.e. leadership programs • In talent management processes • To realize a cultural change, bottom up with engaged teams • As a leverage for implementing the behavioral aspect of strategy

21. CASE: LEADERSHIP DEVELOPMENT Context: a multi national company operating in more than 50 countries has invited 19 high potentials to participate in a MBA like “on-site” leadership program in The Netherlands. The program consisted of two separate “on-site” training weeks with 6 months in between. Program Design: to strengthen the impact an online coaching program was set up between the two modules. The participants are supported online by professional coaches in to nurture their professional development in between the two modules. Result: improved implementation of new managerial behaviors by continuous, supported and on the job development of skills.

22. THANK YOU Thank you for your time and joining my webinar: To find out more about: • The Book • Our Education programs • Online coaching technology Please visit:http://www.ecoachpro.nl/en/acto Please contact me for more information at: ribbers@ecoachpro.org Twitter: #ecoaching

23. REVIEWS OF THE BOOK This is a terrific book. It is an extremely comprehensive guide to all aspects of every type of E-coaching. It is a must for anyone interested in e-Coaching and indeed has a lot to teach all coaches in any field.' - Graham Alexander, Founder and Chairman of The Alexander Partnership, originator of the GROW model, and author of SuperCoaching and Tales from the Top  ‘This comprehensive book defines and documents e-coaching such that coaches and clients can understand the multitude modes for interaction. The ABC model stages of analyze, internalize and sustain are practical and useful for all coaches.’- Dr. Vikki G. Brock, Master Certified Coach (ICF), international speaker, and author of Sourcebook of Coaching History ‘E-coaching is becoming an increasingly important performance and developmental tool for both individuals and organizations. This well-grounded book addresses a timely issue - how to coach using a range of distance e-technologies. Insightful, informative and highly practical – this is a great addition to every coach’s bookshelf.’ - Anthony Grant (PhD), Associate Professor, Director Coaching Psychology Unit, University of Sydney, and co-author of Evidence Based Coaching Handbook: Putting Best Practices to Work for Your Clients.