Organisational support for the inclusion of seldom heard users

1. Model of integrated participationPARTICIPATION AS AN ‘ADD ON’ Seldom heard service users are often excluded from user participation Enabling two way communication between staff and service users and enabling service users to support each other Organisational support for the inclusion of seldom heard users Belief that participation is central to responsive policy and practice Confidence to get involved and try different activities Feeling valued Capacity to develop a variety of opportunities for users to get involved Ability to contribute and to help other service users Staff sensitivity to service users’ circumstances and access needs offers reassurance to service users Strategies for overcoming constraints Confidence to discuss/criticise services and service providers Climate that expects, promotes and supports participation Staff respond to feedback including criticisms Joint problem-solving and improvements to policies & practices INTEGRATED EVERYDAY PARTICIPATION Seldom heard service users are included.

2. Model of integrated participation PARTICIPATION AS AN ‘ADD ON’Seldom heard service users are often excluded from user participation Enabling two way communication between staff and service users and enabling service users to support each other INTEGRATED EVERYDAY PARTICIPATION Seldom heard service users are included