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Inspire , Respect and Reward: a New Crowd-Sourced Model of Leadership Effectiveness

Inspire , Respect and Reward: a New Crowd-Sourced Model of Leadership Effectiveness. Dr. Jack Wiley MPPAW Minneapolis, MN 17 September 2013. WHAT ARE Leaders without followers?. “. I AM REMINDED HOW HOLLOW THE LABEL OF LEADERSHIP SOMETIMES IS AND HOW HEROIC FOLLOWERSHIP CAN BE.

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Inspire , Respect and Reward: a New Crowd-Sourced Model of Leadership Effectiveness

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  1. Inspire, Respect and Reward: a New Crowd-Sourced Model of Leadership Effectiveness Dr. Jack Wiley MPPAW Minneapolis, MN 17 September 2013

  2. WHAT ARE Leaders without followers? “ I AM REMINDED HOW HOLLOWTHE LABEL OF LEADERSHIPSOMETIMES IS AND HOWHEROIC FOLLOWERSHIP CAN BE. -Warren Bennis “ Sir Winston Churchill “ “ Our chief want is someonewho will inspire us to bewhat we know we could be. - Ralph Waldo Emerson Steve Jobs

  3. Leaders listening to one perspective

  4. What is the most • important thing • you want from • your top leader?

  5. Inspire+Respect+reward Job security 6% HighlySkilled 10% Careergrowth 10% Cleardirection 11% Honest & transparent communication 11% Appropriate & fair compensation 21% Recognition & respect 12% Consideration & understanding 7% Fair & equaltreatment 12%

  6. From whence our data • Countries included in the original taxonomy development • Additional countries included in 2012

  7. Why does itpay to listen tothe followers?

  8. the balanced scorecard People Outcomes: Employee Engagement Financial Outcomes: ROA / Operating Margin Operational Outcomes: Performance Confidence Successfully managing four perspectives Customer Outcomes: Customer Satisfaction

  9. Inspire + respect + reward Employee Engagement

  10. Inspire + respect + reward Performance confidence

  11. Inspire + respect + reward Customer Satisfaction

  12. Inspire + respect + reward Return-On-Assets

  13. Inspire + respect + reward Operating Margin

  14. HighlySkilled 10% Cleardirection 11% Inspire Honest & transparent communication 11%

  15. Transparent and honest communication “ “ AN OPEN DIALOGUE “ “ MORE TRANSPARENCY AND SINCERITY “ “ • TWO-WAY COMMUNICATION

  16. The big chill Honest and Transparent Communication

  17. RESPECT Recognition & respect 12% Fair & equal treatment 7% Consideration& understanding 12%

  18. Recognition and respect “ “ RECOGNITION FOR PERSONAL INVESTMENT AND WORK PROVIDED “ “ “ “ RESPECT FOR THE HARD WORK AND LONG HOURS RECOGNITION IN A SINCERE WAY

  19. The privileged few SATISFACTION with RECOGNITION

  20. Job security 6% Careergrowth 10% REWARD Appropriate & fair compensation 21%

  21. Appropriate and fair compensation “ “ MORE SUBSTANTIAL FINANCIAL RECOGNITION DUE TO THE WORKLOAD AND RESPONSIBILITIES THAT THE EQUIVALENT OF WHAT I PERSONALLY BRING INTO THE COMPANY BE PAID BY THE COMPANY! “ “

  22. Pay practices matter big-time! Relativeimpact of four influencerson fair pay Actualpay level10% Pay isrelated toperformance36% Understandhow pay isdetermined26% Know howto maximizecompensation28%

  23. Not everyone is the same

  24. The Haves and have nots

  25. How are Top leaders doing?

  26. Leadership Scorecard

  27. Raising the bar take actionon employeesurvey results make pay practices transparent share goodand badnews HonestCommunication 41% • Consideration andunderstanding • 37% • FairCompensation • 40% INSPIRE RESPECT REWARD

  28. IT is possible

  29. Questions and answers

  30. contact • Dr. Jack Wiley • Email: jackwiley6@gmail.com • Office: 765-981-2020 • Mobile: 612-481-2101

  31. APPENDIX

  32. Inspire+ Respect +rewardRelevant Survey Items

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