Denver International Airport

1. Denver International Airport Ken Greene Deputy Manager of Aviation Airport Operations June 10, 2014

2. AMAC DIVERSITY CONFERENCE • AIRPORT EMERGENCY • PREPAREDNESS

3. Emergency Operations Definition • Events that: • require the modification or shutdown of normal business operations, and • may require that airport employees and passengers either • seek shelter or evacuate the facility • Examples: • Tornado • Facility accident / structural failure • Natural gas leak • Credible bomb threat • Active shooter situation

5. Define Shelter vs. Evacuate • Shelter • Remain in the facility in a protected area such as a designated shelter, stairwell, restroom, baggage tunnel, or other area designated by airport management • Evacuate • Leave the facility and go to a remote location(s) as designated by airport management

7. Determine Information Flow Regarding Event • Who is responsible for receiving and disseminating information? • Information is normally received by Terminal Operations or Police if in the facility, or by Airside Operations if a weather event • Immediately reported to the Operations Communication Center • Operations Communication Center notifies senior leadership

9. Determine Information Flow Regarding Event • What is the protocol for managing the event? • Activate the Emergency Operations Center (EOC) in a location that is remote from the event • Establish the Incident Command Structure (ICS)

11. Incident Command Structure (ICS) • Incident Commander – Airport Operations • Terminal Operations • Denver Police • Denver Fire • Paramedics / Medical Services • Emergency Management • Customs And Border Protection • Transportation Security Administration

12. Incident Command Structure (ICS) – Cont’d • Airline Representatives • Air Traffic Control Tower • Concessions Program Representative • Ground Transportation • Airport Security • Media / Communications • Airport Maintenance • Airport Safety

13. Assessment • Review available information • “Quickly” assess options with team • MAKE A DECISION! • Monitor the implications of the decision as new information becomes available, and prepare to make adjustments accordingly

14. Next Step Implement Communication Plan!

16. Activate Plan • Airport Management • Shutdown operations in terminal and concourses or airport-wide • Immediately initiate public address announcements and establish timeframes for regular updates • Station airport management staff positioned to assist employees and passengers and to execute plan • Keep communications team updated as much as possible • Provide information to employees and passengers via visual boards and social media

17. Activate Plan – cont’d • Shutdown access to affected locations such as internal people mover systems, elevators and moving walkways, and roadways • Activate Irregular Operations Plan / Aircraft Diversion Plan in coordination with the FAA Control Tower • Activate Stranded Passenger Plan – hotel information • Coordinate with Concessionaires • Provide information re: status of the emergency as related to shutting down the operation, and sheltering employees and customers

19. Activate Plan – cont’d • Coordinate with Airlines • Address needs of deplaning passengers who would normally access evacuated area of the facility • Address the needs of elderly and disabled passengers • Activate Stranded Passenger Plan – hotel information • Coordinate with Customs and Border Protection • Address requirements for managing arriving international passengers, specifically directing them to safe areas and managing off loaded baggage

20. Activate Plan – cont’d • Coordinate with Transportation Security Administration • Shut down security checkpoints and direct airport employees and passengers to designated terminal or concourse locations or away from the facility • Coordinate with Control Tower • Establish process for handling airplanes that have just arrived at the gates • Establish plans for flights that have just landed • Establish plans to divert flights to other airports

22. Monitor Event • Emergency Operations Center track up-to-date information regarding event status • Continue public announcements • Continue stakeholder updates • Continue communications team updates

24. Secure Event • Decision made by Incident Commander in consultation with senior management and with input from the airport management team • Immediately notify communications team • Immediately notify stakeholders

25. Resume Normal Operations • Reinstitute operations functions, most importantly security functions • Re-sterilize secured areas of the airport • Update public announcements • Manage the orderly flow of airport employees and passengers into the terminal and to the concourses • Verify that all airport employees and passengers have vacated shelter locations

27. After Event Review/Evaluation • Participation by all members of Incident Command Structure • Conduct a review and critique of the management of the event • Identify areas for improvement • Schedule a follow-up meeting with all stakeholders to review the event and to identify changes needed to the plan • Commit to a timeframe for implementing changes to the plan

29. Follow-up Action Steps • Address additional airport management and stakeholder training requirements • Implement modifications to Policies and Procedures • Transmit “draft” plan modifications to all stakeholders for their review and comment • Implement and disseminate revised plan

30. Denver International Airport Ken Greene Deputy Manager of Aviation Airport Operations June 10, 2014