1 / 6

BSC in Global Business Informatics Two Exciting Process Improvement Projects at Taxa 4x35

BSC in Global Business Informatics Two Exciting Process Improvement Projects at Taxa 4x35. Niels Kaae & Lene Prise-Heje ITU February 2011. Taxa 4x35. Largest taxi company in Copenhagen 800 taxis in Copenhagen 100 taxis in Jutland 1 billion DKK turnover 113 employees

buck
Download Presentation

BSC in Global Business Informatics Two Exciting Process Improvement Projects at Taxa 4x35

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. BSC in Global Business Informatics TwoExcitingProcessImprovement Projects at Taxa 4x35 Niels Kaae & Lene Prise-Heje ITU February2011

  2. Taxa 4x35 • Largest taxi company in Copenhagen • 800 taxis in Copenhagen • 100 taxis in Jutland • 1 billion DKK turnover • 113 employees • 2000 drivers • 40 % marketshare • Leadingonappliedtechnology

  3. Strategy: GROWTH

  4. The 5 GrowthTracks 1. Acquisitions 5. New technology 2. New Business 4. Service Focus 3. CustomerFocus

  5. SharedAirport Ride • How to organiseshared rides to and from the airport? • Pricing options, technicalrequirements, marketanalysis, booking options, tour planning, dispatch options, payment systems, customer feedback • Time frame: Jan to June 2012

  6. PeoplePlanningProcess • How to improve the planning of calltakers? • Better ressource planning • Planning as a result of historic data, wheather data and event data. Traffic light indicators for estimatedactivitylevel. • Time frame: Feb to Apr 2012

More Related