重要客戶運作系統介紹 ---- DELL

重要客戶運作系統介紹 ----DELL

Dell Quality System The Basics Steps Relationship Process Performance Improvement

Dell Quality System Supplier Quality RELATIONSHIP Supplier Quality PROCESS Supplier Quality PERFORMANCE Supplier Quality IMPROVEMENT • Supplier Survey • Supplier Quality Standard (SQS) • Quality Agreement • Quality System Audit (QSA) • Process Audit • Quality Mgmt Plan/MQT • PPAP • New P-Plan & Scorecard • Safe Launch • Yield/Line/ Field Metrics • Daily,Weekly, Monthly Reports • Quarterly Quality Review (QQR) • Closed Loop CA System • Continuous Improvement Process (CIP) Business Relationship Process Establishment & Qualification Customer Experience Drive Change

商議品質意責任 DELL品質系統流程交換品質目標至生產地稽核提出品質期望設計審查&預防追蹤及預防確定可以合作的供應商制定品質管理計劃執行改善對策安全放行(量產) 確定改善時機監控供應商生產線供應商評審生產線及應用段監控商業評審(每季) 客戶心聲評價

Dell選擇供應商流程 Based on ISO 9001/9002 供應商評鑒品質標準擬定品質系統稽核 (完整的稽核包括將近122個問題) 製程稽核設定品質目標簽訂品質協議 90-100% = Approved 合格供應商確定 70-89% = Conditionally <70% = Not approved

DELL管理供應商流程 品質管理計劃 Supplier Management starts after supplier selection is completed 新產品計劃及計分卡生產性零組件核准製程稽核安全放行品質成績管理/監控改善行動工程變更每季品質評比持續改善

Dell Safe Launch簡化模式 Controlled Pilot and Ramp Improved Quality/Process Optimization

Dell Safe Launch模式 1 OEM Supplier QA 2 RTS 8 FCS 4 FVS 7 6 Qual Test RFD 3 Duration Qual Build/Test FAI Volume Ramp Pilot Build/Test 5 See Ramp Plan • Check Point 1: Supplier QA Approved • Check Point 2 – Qual Test exit • Check Point 3 – Qual Build Completed • Check Point 4 – Release from Development (RFD) • Check Point 5 – FAI complete • Check point 6 – Ready To Ship (RTS) • Check point 7 – First customer ship (FCS) • Check Point 8 – Full Volume Ship achieved (FVS) • RFD – Release From Development • RTS – Ready To Ship • FAI – First Article Inspection (Pre-Ramp) • FCS – First Customer Ship • FVS – Full Volume Ship

Dell Continuous Improvement(CIP) Drive Quality @ the Source through... Customer Experience Results of Success Yield LRR IFIR CIP Continuous Improvement Action that Drives Success CIP 設計品質供應商全面的品質分包商管理 Total Quality Process Foundation and Enabler to Success 品質系統品質改善製程預防供應商及早介入

Any supplier changes to form, fit, function, or appearance 任何影響外形結構，安裝，功能，或外觀的變更須通知 OEM must be notified in writing OEM須被書面通知到 Required number of days notice should be defined in the QPM/MQT 應定義所需的通知天數 OEM SQE should be the conduit for any supplier changes - not OEM manufacturing or engineering 任何供應商變更應通過OEM SQE管道（非OEM制程或工程） OEM SQE works with Supplier to ensure OEM is notified of supplier changes OEM SQE應該對供應商的變更作掌控並確保OEM被通知到 Dell工程變更通知要求

Dell ECN CONTROL 1.例外產品被認可後，DELL 對一些供應商相對於例外要求，由採購部寫特採申請、由技術部批準、由品保部加以文件化 2.變更 2.1.在沒有事先得到DELL的書面批準以前，任何諸如生產材料、制程,制造地的變更都是不容許的，無論這些變更是否影響產品性能規格。 2.2.對於一些主要和關鍵性的變更，供應商應該通知DELL的採購部、工程部，以便客戶的設計team至少在90天以前開始介入執行，因為這些變更可能影響產品的性能、品質、可靠性、互換性、或 ESD 靈敏度，這樣的申請在沒有得到DELL的書面批準前是不容許的。並且必須對connector重新進行信賴性鑒定. ----選自Dell低功率連接器規範

Dell送樣段要求(Dell PPAP)

Dell送樣段要求(Dell PPAP) Submission Level

Dell送樣段要求(Dell PPAP) Default Submission Levels The End

重要客戶運作系統介紹 ---- DELL