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ICT infrastructure in SUDAN a small step Towards a great project (e-Government)

ICT infrastructure in SUDAN a small step Towards a great project (e-Government) e-Government and IP Symposium for the Arab Region UAE - Dubai 22-25 November 2004. Presented by: ASIM ABDELWAHAB ABDORABO Manager, IP NETWORK SUDATEL. Presentation structure:

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ICT infrastructure in SUDAN a small step Towards a great project (e-Government)

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  1. ICT infrastructure in SUDAN a small step Towards a great project (e-Government) e-Government and IP Symposium for the Arab Region UAE - Dubai 22-25 November 2004 Presented by: ASIM ABDELWAHAB ABDORABO Manager, IP NETWORK SUDATEL

  2. Presentation structure: PART 1e-Government concept, opportunities and success factors PART 2e–government status in SUDAN ( Highlights) PART 3Figures & Facts about ICT Infrastructure in SUDAN e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  3. PART 1e-Government concept , opportunities and success factors e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  4. WHAT is e-GOVERNMENT ? e-Government means different things for different people. Some simply define it as digital governmental information or a way of engaging in digital transactions with customers. For others e-Government simply consists of the creation of a web site where information about political and governmental issues is presented. These narrow ways of defining and conceptualizing e-Government restrict the range of opportunities it offers. One of the reasons why many e-Government initiatives fail is related to the narrow definition and poor understanding of the e-Government concept, processes and functions. e-Government is a multidimensional and complex concept, which requires a broad definition and understanding, in order to be able to design and implement a successful strategy. e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  5. e-GOVERNMENT DEFINITION e-Government is the government owned or operated systems of information and communication technologies that transform relations with citizens, the private sector and/or other government agencies so as to promote citizens’ empowerment, improve service delivery, strengthen accountability, increase transparency, or improve government efficiency. Traditionally, the interaction between a citizen or business and a government agency took place in a government office. With emerging information and communication technologies it is possible to locate service centers closer to the clients. Such centers may consist of an unattended kiosk in the government agency, a service kiosk located close to the client, or the use of a personal computer in the home or office. Analogous to e-commerce, which allows businesses to transact with each other more efficiently (B2B) and brings customers closer to businesses (B2C), e-government aims to make the interaction between government and citizens (G2C), government and business enterprises (G2B), and inter-agency relationships (G2G) more friendly, convenient, transparent, and inexpensive. e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  6. OPPORTUNITIES OF e-GOVERNMENT • Benefits assured by using the applications of e-Government in developing • countries are the same as those in developed countries. • Cost reduction and efficiency gains. • Quality of service delivery to businesses and customers. • Transparency, anticorruption, accountability. • Increase the capacity of government. • Network and community creation. • Improve the quality of decision making. • Promote use of ICT in other sectors of the society. • Note:- • The digital divide between richer countries and developing ones is large with • high-income economies having 416 personal computers per 1,000 people and • low-income economies only 6 per 1,000 (World Bank, 2003). e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  7. CHALLENGES FOR A SUCCESSFUL IMPLEMENTATION OF • e-GOVERNMENT INITIATIVES • ICT infrastructure (e-readiness, computer literacy, telecommunication infrastructure ). • Policy issues (legislation) • Human capital development and life long learning (skills, capabilities, education, learning, Training) • Change management (culture, resistance to change) • Partnership and collaboration (public/private partnership, community and network creation) • Strategy (clear vision, mission) • Leadership role (awareness,motivate, involve, influence, support) e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  8. PLANING AND MANAGEING e-GOVERNMENT PROJECTS • establishing e-government teams within government. • ensure the project management team has sufficient authority. • develop a work plan to implement the priority e-government projects. • The work plan should focus on the following key elements: • Content Development: including development of applications, open standards, local language interfaces, user guides and e-learning materials. • Competency Building: human resources and training programs must be implemented at all levels. • Connectivity: local networks and Internet connections must be applied across the relevant agencies or enterprises. • Cyber laws: to provide a legal framework that supports the objectives of e-government policies and projects. • Citizen Interfaces: a proper mix of delivery channels is needed to ensure that e-government is accessible and affordable for users. • Capital: e-government business plans must identify revenue streams like user charges, subscriptions or budgets that will help achieve financial equilibrium e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  9. e-GOVERNMENT READINESS • Readiness for e-Government is not only a governmental issue • Readiness starts with political will • Readiness also rests on information policy • Other key factors for readiness: • Telecommunications Infrastructure • Current connectivity and ICT usage by Government • Human capacity within Government • Existing and expected budgetary resources • e-Business climate • Officials’ readiness to change e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  10. PART 2e–government status in SUDAN(Highlights) e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  11. ABOUT SUDAN • AREA…………………………..……. 2,505,800 sq km ( 967,490 sq mi) slightly more than one-quarter the size of the United States • POPULATION………………………. 33,000,000 (est.) • STATES…………………………….…26 • NEIGHBORING COUNTRIES……..9 e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  12. Selected e-Initiatives in SUDAN • Governmental sector • Ministry of Council of Ministers • Ministry of Science and Technology • Ministry of Information and Communication • National Telecommunication Corporation (NTC) Regulatory Body in SUDAN • National Information Center (NIC) • Private sector • Sudatel • EBS e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  13. Highlights on e–government in SUDAN Sudan is still at the beginning of the road in the field of the computerization of various systems.  Hence, it is inevitable to divide the strategy of access to the e-government into phases.  Stages of the e–government in SUDAN In view of the degree of interaction between the citizens and the governmental bodies which provide the services, the strategy could be divided into four phases, • obtainment of information on the services, • unilateral interaction on the part of the beneficiary; • bilateral interaction between the citizen and the service provider • and in the last stage a complete interaction will take place. e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  14. Brief description for each phase • Phase 1 : obtaining information on the service This is the first step toward the e- government.  In this step the provider of the service provides information on the available services.  This information includes in the minimum, a detailing of the documents to be provided by the one who request and apply for the service, as follows:- • The fees to be paid by the service applicant • The steps to be followed by the service applicant and the procedural sequence.  • The address of the service provider and the method to obtain the necessary forms.  • Phase 2 : the federal interaction It is a stage subsequent to the first stage, in which the service applicant manage to obtain the forms form the service provider site, yet, it is not possible for him to fill these forms on the network, however, he must print it. e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  15. Brief description for each phase ……(continued) • Phase 3 : the bilateral interaction In this phase the service applicant is able to request the service electronically, and filling the forms on the website.  He expect to obtain the final result through the website.  Also, the service applicant might be able to pay the required fees through the network. • Phase 4 : complete interaction In this phase, the service provider is able to follow-up the cases from the beginning and to obtain additional information from other bodies whether it is governmental or others, and the one who request the service will be able to know the position of the interaction which he requested.  The interaction continues between the different authorities until the application is finally decided upon negatively or positively.  e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  16. e- government Executive steps • Supporting information centers in federal ministries and in the States with computer systems and completion of building of local networks inside these units. • Establishment of specialized data- bases as an infrastructures to provide electronic services. • Linking local networks into a broad National network. • Training of employees in the ministries and in the states • Establishment of the governmental services website on the network • Establishment of communication centers, in cooperation with the private sector in the urban towns and the rural areas.   e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  17. PART 3Figures & Facts about the Telecommunication Infrastructure in SUDAN e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  18. ICT INFRASTRUCTURE IN SUDANFIXED TELEPHONE • Telephone Network capacity 1,738,600 line • Switches capacity 1,306,436 port • Number of subscriber 936,756 • Teledensity 3.33 % ( SUDAN population 33 M) e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  19. DATA NETWORKS • The 1st Data Switched was introduced in 1997. • Technologies • X.25, • Frame Relay, • ISDN • and ATM. • IP backbone planned to be implemented in Q2- 2005. e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  20. DATA COMMUNICATION CUSTOMERS • 27 governmental and commercial Banks (the network consists of 256 branches (Total # of branches > 500) . • Most of the Universities and the ministries are connected to their branches through a WAN. e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  21. INTERNET BW (Mbps) • First INTERNET presence in SUDAN was in 1996 • INTERNET Earth Station max capacity STM-1 up & down link • STM-1 via submarine cable PORTSUDAN – JEDDAH will be introduced Q4- 2004 • STM-1 via Fiber cable SUDAN – EGYPT will be introduced Q3- 2005 e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  22. # of ISPs in SUDAN • No. of main ISPs is 20 ( 2004) • They are mainly providing Dialup service (Analog and ISDN). • The Internet service is nearly available in the main cities ( more than 75 % coverage) • Others using national calls or VSAT stations to access the Internet. • net café > 1000 e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  23. INTERNET Dial up Users • The Internet subscription is FREE since Oct 2002 • Call charge is 3 SD / min = 1.15 cent / min • Traffic generated from the Internet usage is more than 35 M minute / month e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  24. BROADBAND INTERNET (DSL & BBW) • DSL service introduced in 2003 • Expected to grow very fast because of its unique features and the highly demand from the customers • Only few Broadband Wireless stations covering remote areas ( out of the network reach) e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  25. To EGYPT Optical Fiber Network To SAUDI ARABIA WADI HALFA PORTSUDAN سواكن سلوم كرمة برقيق جبيت كريمة أرقو مروي هيا الحفير سنكات مسمار ودموسى DONGOLA تنقاسي القرير مسعود الحديقة * * القولد كورتي درديب * الروجل الغابة عطبرة الدبة العكد المحمية الدامر بانقا شندي الجيلي * KASSALA المصفاة KHARTOUM الباقير To CHAD الحصاحيصا خشم القربة القضارف الكاملين مدني الشوك فداسي EL FASHER الجنينة الدويم الفاو المناقل ELOBIED دوكة كوستي أم روابة الحاج عبدالله المقرح ود الحداد كنانة سنجة سنار الدبيبات زالنجي تندلتي مايرنو أبوزبد الرهد نيالا نيالا أبوكوع * الرنك To ETHIOPIA شرم بابنوسة الفولة الضعين عديلة المجلد • Total Fiber Length > 6500 Km . • STM-16 & STM-64 rings SDH Technology • Digital Microwave Links connecting rural areas to the O.F Backbone . e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  26. Mobile CoverageIn SUDAN • Number of Mobile Subscribers is 724,000 (2003) • The second operator will start operation in Q1- 2005 Existing coverage Planned

  27. ICT indicators in the Arab region e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  28. Tele-density (per 100 inhabitant) (2002) Source :ICT in the ARAB world , Dr. Ibrahim Alkadi http://www.ituarabic.org e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  29. Telephones per 100 Inhabitants (2002) Source :ICT in the ARAB world , Dr. Ibrahim Alkadi http://www.ituarabic.org e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  30. Mobile subscribers per 100 inhabitants (Feb. 2004) Source :ICT in the ARAB world , Dr. Ibrahim Alkadi http://www.ituarabic.org e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  31. INTERNET users per 100 inhabitants (2003) Source :ICT in the ARAB world , Dr. Ibrahim Alkadi http://www.ituarabic.org e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  32. References & sources:- • The Electronic Journal on Information Systems in Developing Countries, http://www.ejisdc.org • Roadmap for e-government in the Developing World www.pacificcouncil.org • SUDATEL annual report 2003 , www.sudatel.net • National Information Center ( SUDAN) www.nicsudan.gov.sd • World Bank web site www.worldbank.org • ICT in the ARAB world , Dr. Ibrahim Alkadi http://www.ituarabic.org e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004

  33. THANK YOU • ASIM ABDELWAHAB ABDORABO • Manager, IP Network • SUDAN TELECOMMUNICATION COMPANY • Tel : + 249 – 1-83 798503 • Fax : + 249 – 1-83 798504 • Mobile : + 249 – 9-123 04247 • e-mail : asim@sudatel.net • www.sudatel.net e-Government and IP Symposium for the Arab Region Dubai-UAE 22-25 Nov 2004 SUDATEL

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