New Product Update: Enhancements to Support Field Work for the Evolving Utility CON9363

2. New Product Update: Enhancements to Support Field Work for the Evolving Utility CON9363 Bruce Kane - Senior Director Solution Strategy Jason Kriendler – Senior Product Manager Rob Gerber – Senior Solutions Consultant

3. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

4. Program Agenda • Commitment to the utility industry • Field work • Interoperability demonstration • MWM 2.2 features & demonstration • Questions

5. Committed to the Global Utilities Industry Our Mission for Water, Gas & Electric Sectors Delivering the Most Complete Solution in the Market to Transform Operational Efficiency & Customer Satisfaction • Delivering Value and Insight from Big Data • Providing the #1 Most Complete, Best-of-Breed Solutions available • Enhancing the Customer Experience • Enabling Operational Excellence • Ensuring Cyber Security and Compliance

6. Oracle Utilities Customers are Embracing Innovations New Customers Major Upgrades New Go-Lives 16% 7% 8% • Growth in Production Installs Growth in UGBU Customer Base • Seeing customer growth in Gas in the US & China • Existing Customers Upgraded • 75% of CC&B customers in a version < 5 years old • Major upgrades for NMS

7. Oracle Utilities Field Work

8. Collaborate more effectively • Prioritization of work • Promote efficient allocation of personnel • Accurately record results • Measure performance • Eliminate work silos Field Work • Respond faster • Improve knowledge sharing • Optimize workforce management & visibility • Ensure a safe workplace • Provide timely, cost-effective service while achieving SLAs • Meet regulatory requirements

9. Current approaches to problem solving Reactive Disparate Systems Field Crews • Revenue loss • Operational anomalies • Compromised safety • Dissatisfied customers Regulatory Assets Customer AMI Meter Data Weather Events TAKE AWAY Traditional field work process leaves utilities vulnerable

10. Anticipate, avoid, solve Proactive Field Crews • Optimized workflow • Protected revenue • Exceptional service Regulatory Assets Customer AMI Meter Data Interoperability Weather Events TAKE AWAY Interoperability is the key to proactive problem solving

11. Interoperability • Devices: • Maintain asset/device configuration • Manage asset/device lifecycle drive operational efficiency • Orchestrate events • Communicate with remote devices • Generate work requests related to devices Interoperability • Mobile Workers: • Visualize work and crews • Manage 3rd party contractors • Plan and schedule field work • Route assignments • Dispatch and monitor progress • Record results Collaboration Visibility Prioritization Speed Accuracy Mobile Workforce Management • Performance: • Incorporate/analyze multiple data sets • Identify trends • Anticipate problems Service Order Management Meter Data Management Analytics Operational Device Management TAKE AWAY Connectivity drives value-based field work

12. Oracle UtilitiesField work interoperability demonstration

13. Demonstration #1 Agenda • Firmware update failure • Meter inspection • Meter exchange • Event analysis • Execute maintenance initiative

14. Mobile Workforce Management Demonstration #1 Interoperability • #12 - ANALYTICS – Analyst can review a dashboard that indicates that the meter class is “trending” in terms of failures etc. Analyst can then schedule the service requests within MWM for the replacement via ODM Meter needs to be exchanged Meter Exchanged • #2 - SGG sends “Device Event”  to MDM of firmware update failure (SGG – MDM) • #11 - SOM updates ODM & MDM with completion info – new meter information and location details (SOM – ODM/MDM) • #3 - MDM sends “Device Event” message to ODM (MDM – ODM) • #4 - ODM creates a “Service Order” request to SOM - SOM creates “Service Order” to investigate meter (ODM – SOM) • #5 - SOM sends the “Service Order” to investigate meter  to MWM (SOM – MWM) • #8 - FW –  Creates a “Pick Up Order”  to Exchange Meter – Field Worker exchanges meter - Updates MWM with new meter information (FW – MWM) • #7 - Field Worker (Crew) receives the Service Order for the meter inspection activity – on Inspection determines that the meter needs to be exchanged (FW) • #1 - Meter ‘Alerts’ AMI of firmware update failure “Device Event” (AMI – SGG) • #9 – Field Worker then completes both the service order for the inspection and the Pick Up order – completion information is sent to MWM (FW – MWM) • #10 - MWM notifies SOM of completion and provides new meter information (MWM – SOM) • #6 - MWM schedules/assign/dispatches the service order to a Field Worker or Crew (MWM to Field Worker) • Service Order Management • Operational Device Management 9 6 8 4 10 Connectivity of systems 2 12 • Field • Worker • Analytics • AMI • Smart Grid Gateway • Meter Data Management 3 11 1 11 5

15. Mobile version 2.2 Enhancements • Collaboration • Mobile device application updates synchronization • Complex work • Crew safety notification • Mobile device attachments processing • Contractor management • Visibility: • Hierarchies for crew & service areas • Display, sort & filter Gantt • User defined icons • Location based alerts (Polygon features) • Route replay (actual vs planned) • Prioritization: • Activity time window profile • Scheduler - activity based priority setting • Preferred zone based appt booking • Prerequisite activities • Speed: • Cost profiles & changes without restarting • Configuration management assistant • Schedule diagnosis tool • HTML 5 compliant • Additional calendar templates • Accuracy: • Configuration management assistant • Schedule diagnosis tool • Information lifecycle management • Persistent map edits • Timesheets

16. Demonstration #2 Agenda • Overview (Complex work) • Location based alerts • Route replay • HTML 5 compliant mobile client • Contractor management

17. Vision, Value Oracle’s field work interoperability enables operational efficiency & customer satisfaction transformation

18. Questions

19. Oracle Utilities Customer Success “Central Hudson’s new software system and associated process began paying for themselves in a short time. Once the systems were paid for, we were able to consider allocating the future savings towards infrastructure investments” Central Hudson A utility-specific solution providing comprehensive management of all fixed & linear assets & smart grid devices, enabling utilities to reduce maintenance costs & protect capital investments “Scheduling and planning tools allowed us to reduce our overtime costs by 60%.” Veolia “By aligning work management with inventory processes we are much more affective at having parts ready for jobs when they are needed.” Westar “San Jose Water achieved 15% efficiency improvement in field staff coupled with $600,000 in hard savings and increased productivity” San Jose Water

20. For more information Utilities Demo Grounds: • Westin St. Francis, Grand Ballroom, Level 2