1 / 22

Business Processes

B290 – ESMBA, Fall 2014. Business Processes. What is a business process?. A collection / sequence of activities or tasks involved in the delivery or production of a service or product Sometime called ‘standard operating procedures’ Often a flow chart of decision points and action steps.

calum
Download Presentation

Business Processes

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. B290 – ESMBA, Fall 2014 Business Processes

  2. What is a business process? • A collection / sequence of activities or tasks involved in the delivery or production of a service or product • Sometime called ‘standard operating procedures’ • Often a flow chart of decision points and action steps

  3. Why use them? • Coordination • Many people involved; not everyone sees the big picture • Complexity • Reliability / reproducibility / quality • Accomplishing a task to specification without error or variation • Accountability

  4. Processes for… • Operations management • New product development • Regulatory compliance • Business development • Customer relationship management • Product delivery and installation • Service and support • External relations / compliance

  5. Operations Management • Supplier Relationships • Production of product or service • Outbound logistics / distribution • Risk management

  6. Operations Management • Supplier Relationships • Monitor / reduce input variability (quality) • Draw on suppliers knowledge for innovation • Reduce cost of ownership / parts • Production of product or service • Outbound logistics / distribution • Risk management

  7. Operations Management • Supplier Relationships • Production of product or service • Reduce production costs • Monitor reduce scrap / waste/ rework • Reduce manufacturing variability • Reduce cycle time • Minimize inventory and working capital • Outbound logistics / distribution • Risk management

  8. Operations Management • Supplier Relationships • Production of product or service • Outbound logistics / distribution • Optimize logistics • Speed up fulfillment • Risk management

  9. Operations Management • Supplier Relationships • Production of product or service • Outbound logistics / distribution • Risk management • Financial risk (e.g., currency) • Operational / business risk (order deadlines) • Technical risk

  10. New Product Development • Identify Customer Needs / Opportunities • Identify Develop Relevant Technologies • Design New Products • Bring Product to Market

  11. New Product Development • Identify Customer Needs / Opportunities • Customer roadmaps and projected future needs • Technology trajectories • Technology ‘scanning’ • In-house vs. outsource • Identify Develop Relevant Technologies • Design New Products • Bring Product to Market

  12. New Product Development • Identify Customer Needs / Opportunities • Identify Develop Relevant Technologies • Basic R&D (often expensive) • Applied R&D • Incremental / evolutionary • Radical / revolutionary • Design New Products • Bring Product to Market

  13. New Product Development • Identify Customer Needs / Opportunities • Identify Develop Relevant Technologies • Design New Products • Product development cycle • Stage gate / funnel • Bring Product to Market

  14. New Product Development • Identify Customer Needs / Opportunities • Identify Develop Relevant Technologies • Design New Products • Bring Product to Market • Introduction / launch; timing, geography, roll out • Channels • Production ramp-up

  15. Regulatory compliance • Environmental • Safety & Health • Employment Practices • Community • Governmental

  16. Regulatory compliance • Environmental • Energy consumption • Water pollution & usage • Atmospheric emissions • Other waste by-products • Toxic substances • Safety & Health • Employment Practices • Community • Governmental

  17. Regulatory compliance • Environmental • Safety & Health • Occupational Safety and Health (OSHA) • Procedures for: exposure to dangerous / toxic substances, avoiding / dealing with on the job injury, protective clothing, safe handling procedures… • Customer product use / liability • Employment Practices • Community • Governmental

  18. Regulatory compliance • Environmental • Safety & Health • Employment Practices • Hiring / diversity • Retention / dismissal • Development and training • Community • Governmental

  19. Regulatory compliance • Environmental • Safety & Health • Employment Practices • Community • Corporate Philanthropy • Community / public relations • Governmental

  20. Regulatory compliance • Environmental • Safety & Health • Employment Practices • Community • Governmental • Statutory Requirements • Domestics and international • Other Compliance • ???

More Related