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EST SHW support and referrals

EST SHW support and referrals. Ian Cuthbert Energy Saving Trust. October 2010. Energy Saving Trust. We are the UK’s leading impartial organisation helping people save energy and reduce carbon emissions.

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EST SHW support and referrals

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  1. EST SHW support and referrals Ian CuthbertEnergy Saving Trust October 2010

  2. Energy Saving Trust We are the UK’s leading impartial organisation helping people save energy and reduce carbon emissions. We’ve saved £1.5 billion on people’s fuel bills and 140 million tonnes (lifetime savings) of CO2 since 1994. Providing quality assurance for goods and services Expert insight and knowledge about energy saving Helping local authorities and communities to save energy Supporting consumers to take action 2

  3. EST support for SHW industry • New - Domestic low and zero carbon technologies for building professionals. Updated SHW guide coming soon. • Supply chain development through 11 x Regional Microgeneration Coordinators • SHW Field trials www.energysavingtrust.org.uk/business/Business/Housing-professionals/Publications-and-case-studies

  4. SHW Field Trials update • 88 sites in the trial • Flate plate & evac tube • 30+ manufacturers • sizes from 2m2 to 8m2 • Customer engagement exercise is underway to investigate user perceptions and satisfaction and also efficiency of use. • Monitoring ongoing until end of March 2011 to collect 12 months data at all sites • Public report on findings planned for summer 2011.

  5. EST support for consumers • Buyers Guides and fact sheets (available Nov) • All advisers passed C&G renewables qualification • Cashback Calculator for Renewable Heat Incentive (RHI) • On-line content and videos (intro to techs, debunking the myths etc) • Various awareness raising events

  6. Graph showing SHW enquiries FITs introduced On average 3,000 enquiries/month. 450/month SHWSlight downward trend since introduction of FITs

  7. Combining supply and demand Microgeneration referrals

  8. Why referrals? • MCS list can be overwhelming for consumers. From a list of 100 where do you begin? • Evidence suggests getting a quote can be difficult in some areas • Many customers want local installers • Removes ‘hassle factor’ for customers by putting them directly in touch with installers • Data capture – with the ending of LCBP this will be a way to capture installed measures data • Installer demand – anecdotal evidence that installers want this.

  9. Referral Aims • To provide customers with more detailed information on installers so customer can make an informed choice about which installer to choose. • To provide customers with a direct referral route to chosen installers. (recommend minimum of three) • To develop further the work we’re currently doing by supporting the supply chain at the regional level by offering installers a direct route to market.

  10. Golden rules! We recommend customer uses MCS certified products (inc. solar key mark) and installers. A full list of installers is available at www.microgenerationcertification.org We recommend customers get at least 3 quotes. 10

  11. Referral process – key points We pass customer contact details to installer along with a pre-visit survey/questionnaire. Customer is contacted by installer within 10 working days on receipt installer receiving referral. Installer asked for referral status once a month (in progress, cancelled ,installed). Customer called back after 3 months for satisfaction survey. 11

  12. Customer questionnaire Property age Property type Roof orientation Number of occupants Main fuel type Boiler age Boiler type Hot water tank Hot water tank jacket Current energy supplier 12

  13. Selecting installers…. 1 4 2 3

  14. SHW Installers in North West Currently 22 SHW installers signed up with six having receiving direct referrals

  15. Welcome STA feedback on… • Consumer guides and web content • Data - typical system size (m2), split between evac tube and flat plate, typical size of cylinder installed etc • Collector comparison tools e.g. ESTIFhttp://www.estif.org/solarkeymark/collector-theory.php • Methodology for microgeneration referrals: • Are SHW installers happy to provide radius of operation e.g. 100 miles from office? • What other pieces of information do SHW installers think appropriate to share with consumers? Price? Offers? Other credentials e.g. SHW collectors made in GB?

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