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Flight Reservations and Changes: Paris, October 17, 2008

Make flight reservations to Paris on October 17, 2008. Learn how to change bookings and find answers to common customer enquiries. Practice dialogue and vocabulary.

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Flight Reservations and Changes: Paris, October 17, 2008

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  1. Meeting II Flight reservations, changes, and cancellations

  2. III. Dialogue Travel agency : Green hills tour and travel, how may I help you? Customer : Yes, I want to make a reservation Travel agency : Where would you like to travel? Customer : I would like to go to Paris on 17 Oct 2008 Travel agency : Please wait I’ll check the schedule. There are 2 flight schedules on Oct 2008. flight number 261 at 7 pm and light number at 10 pm. Which flight do you choose? Customer : Flight number 261 at 7 pm. How about the price? Travel agency : Flight number 261 about 2 million and flight number 361 about 1,5 million. Customer : Ok, flight number 261 please!

  3. Travel agency : Could you give me your contact address and telephone number? Customer : Of course, I’m Martha Vinson. I live at Boulevard blok.3. My contact number is 000145887544 Travel agency : But would you please check the schedule in an hour before departure? Customer : Sure.

  4. How to change the flight booking There are some expressions Good morning…Travel. How may I help you? I’ll just check the availability You are welcome Thanks for your calling .

  5. Practice I Customer Imagine you want to change a flight booking. Write down your destination, flight number, and departure date. You want to travel at the same time and on the same flight, but one week earlier. Phone phoenix travel. Travel agency You work for phoenix travel. You receive a call from a customer who wants to alter a ticket. Find out the person’s name, destination, and flight number. Ask when the customer wants to fly.

  6. Some expressions I want to make a reservation When would you like to travel? Could you give me your control address and telephone number? Would you please check in an hour before departure? Where are you plying to?

  7. Some common customer enquiries. I am on flight AF 1863 on Monday Could you tell me the arrival time in……… Will I get something to eat on the plan? Can you tell me which airport that leaves from Activity Work in pairs, student A you are a customer and student B you are the travel agency. Using some expressions above

  8. Vocabularies Check your pronunciation, after your lecturer say those words Air line Check Appointment Changes Availability Reservation Confirmed Cancel Destination Flight number Departure Operate Contact address

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