Common Installer Training March 200 5

1. Common Installer Training March 2005

2. Agenda • Installation Procedure Map • Maintenance Procedure Map • Common Installer Dialog Details • Trouble Shooting

3. Ⅰ. Installation Procedure Map Ⅰ. Installation Procedure Map Objectives • To show the installation procedure map

4. Ⅰ. Installation Procedure Map Copy Files Setup Completed Install Components Connect Device Typical Online Registration Select Components Custom Test Print Welcome View User’s Guide User’s Guide Install Acrobat Reader

5. Ⅰ. Maintenance Procedure Map Select Component Copy Files Repair Components Repair Completed Repair Maintenance Connect Device Test Print Remove Uninstall Components Remove Completed Select Component

6. Ⅱ. Common Installer Dialog Details Ⅱ. Common Installer Dialog Details Objectives • To describe the dialog details

7. Ⅱ. Common Installer Dialog Details - Installation Connect Device This dialog recommends a user to connect a printer to user’s computer when no printer is connected. • When installer is executed, Installer will search the connected device automatically. • To install the device, connect it and select next button. • Printer port is set with the detected port. It is possible to install the device without connecting a device 1. Click “Next>” button 2. Click “No” button in the next message box 3. Welcome dialog opens 4. Installation proceeds Note: In case of USB only printer, only USB port picture will be shown to guide how to plug-in device

8. Ⅱ. Common Installer Dialog Details - Installation Welcome Dialog Typical Install : It will install printer drivers and applications with the default components. • Installed software: Printer driver/ Remote Control Panel/ Status Monitor Custom Install : It offers the option that user can select desired software and change an installing language. View User’s Guide :It shows User’s Guide. If Acrobat Reader is not installed in the computer, it tries to install Acrobat Reader automatically.

9. Ⅱ. Common Installer Dialog Details - Installation Select Components Language Selection : Software will be installed with the selected language in language selection box (Default is set to OS language) Select Item : User selects desired software components • %MODEL_NAME% Printer Driver : Those are printer driver that is offered basically to printer. (Mandatory item) • Status Monitor : It shows printer status • Remote Control Panel : It is printer setting software Note: The supported component is depending on Model

10. Ⅱ. Common Installer Dialog Details - Installation Test Print Test Print is offered to verify if printer driver installation succeeds or fails.( Selectable) • If Test Page is normally printed, printer driver installation is successfully completed. Test page is printed which made by Samsung . If user installs driver without connecting the printer, Test Print dialog will not appears.

11. Ⅱ. Common Installer Dialog Details - Maintenance Maintenance Repair : Remove installed driver and software and Re-install them. • If the printer is connected to the computer through USB and LPT, USB is set as default port. • It can be used as recovery function when driver and application are damaged or out of date. Remove : It removes installed driver and software. (Removable component items will be shown in selection item dialog )

12. Ⅱ. Common Installer Dialog Details - Maintenance Select Components (Repair) Select Item : It supports selecting software for repair or installation • %MODEL_NAME% Printer Driver : It is printer driver that is offered basically to printer. • Remote Control Panel : It is printer setting software • Status Monitor : It shows printer status It does not support Language Selection in Repair. Repair proceeds in installed language Note: The supported component is depending on Model

13. Ⅱ. Common Installer Dialog Details - Maintenance Test Print (Repair) It supports Test Print when the driver is repairing with the device connected

14. Ⅱ. Common Installer Dialog Details - Maintenance Select Components (Remove) Select Item : It supports selecting software to be removed • %MODEL_NAME% Printer Driver : It is printer driver that is offered basically to printer. • Remote Control Panel : It is printer setting software • Status Monitor : It shows printer status Note: The supported component is depending on Model

15. Ⅱ. Common Installer Dialog Details Etc. If Acrobat Reader PDF is not installed, Acrobat Reader Viewer is installed automatically. • User Guide is PDF file type. • Without PDF Viewer, it is impossible to see User Guide. • After installing PDF Viewer, select View User’s Guide to open User Guide.

16. Ⅱ. Common Installer Dialog Details New Hardware Wizard This dialog appears when Printer is connected. Proceed the CD installation after press Cancel

17. Ⅲ.Trouble Shooting Objectives • To support the solution about problems from installation

18. Ⅲ.Trouble Shooting the default printer has check mark on the printer icon • In Windows NT, click mouse right button. It should be checked to the “Set as Default Printer” Broken strings is found on the printed paper • Check default settings of printer driver 1. Start -> Settings -> Control Panel -> Printers 2. Connected printer is the default printer? Error occurs when printer is connected to USB port • 1. Turn off the printer. 2. Turn on the printer after 2 min. • 1. Connect the printer to the USB port 2. Proceed the installation after rebooting

19. Ⅲ.Trouble Shooting Port error occurs in Windows 2000/XP • Check default setting of printer driver 1. Start -> Settings -> Control Panel -> Printers 2. Connected printer is the default printer? • Check Port 1. Start -> Settings -> Control Panel -> Printers 2. Select Properties after right click on Printer icon 3. Go to Port tab and check connected port 4. Computer has multiple USB ports, re-install driver with USB connection.

20. Ⅲ.Trouble Shooting Printing error occurs with USB connection • 1. Turn off the printer 2. Turn on printer after 2 min. • 1. Connect the printer to the USB port 2. Proceed the installation after rebooting OS language and Install program language are different • 1. Proceed installation as Custom install 2. Change the language selection in Select Component dialog

21. Ⅲ.Trouble Shooting RPC error occurs during installation • Check Spool Service after Virus check 1. Start -> Settings -> Control Panel -> Administrative Tools -> Services 2. Check Print Spooler and Remote Procedure Call status. If the status is not started, set the status as started. File Path dialog appears during installation • Files Path dialog about USB, Scan and Printer appear in Windows 98 • Designate applicable path to CD

22. Ⅲ.Trouble Shooting The printer is set as Unknown Device after set connection in Windows 98 • 1. Delete , or Unknown Device in the Device Manager 2. Turn off the printer 3. Turn on the printer after 2 min. Printer driver is not installed • 1. Start -> Settings -> Control Panel -> Printers 2. Proceed installation through Add Printer

23. Ⅲ.Trouble Shooting Composite device installation fail • Delete , or Unknown Device in the Device Manager MS USB driver error dialog occurs • 1. Delete , or Unknown Device in the Device Manager 2. Reconnect the set after rebooting

24. Ⅲ.Trouble Shooting How to Open Device Manager • 1. Right click on My computer icon in desktop 2. Select Properties 3. Select Hardware tab 4. Click Device Manager button • 1. Start -> Settings -> Control Panel -> System 2. Select Hardware tab 3. Click Device Manager button

25. Ⅲ.Trouble Shooting If you want to ask about pending problem to the head office, please attach the information file of the computer in which the problem occurs. • Information file attachment method 1. Start -> Programs -> Accessories 2. System Tools -> System Information 3. Click Action -> Save as System Information file