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Your Network Asset Synetrix

Your Network Asset Synetrix. LGfL Technicians’ Conference BT Centre, London 30 th March 2009. And here today. Arthur Bird, Account Director, LGfL Introductions, The Network & Services Symon Lorenzo, Customer Services Manager CSC supporting you...

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Your Network Asset Synetrix

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  1. Your Network Asset Synetrix LGfL Technicians’ Conference BT Centre, London 30th March 2009

  2. And here today... Arthur Bird, Account Director, LGfL • Introductions, The Network & Services Symon Lorenzo, Customer Services Manager • CSC supporting you... • ...and the support team in the Foyer. Come and find us…It’s good to talk

  3. Your London Network This is a tested partnership between: You the users The 33 London LA’s LGfL & Synetrix Supporting other LGfL supply partners. It’s enduring. We all have reason to be proud of it.

  4. Network map with schools on it Arthur

  5. The Network Refresh Programme

  6. The Drivers for ICT in Schools • Schools’ drivers • Improve pupil to PC ratio • Improve ICT throughout the school • Embedding ICT into the curriculum • Schools’ demand • Reliable and consistent service • Secure and safe WWW teaching and learning environment • Local flexibility and a fit to pupil development • A vision to the future 2012 and beyond • Schools’ long term focus • Invest in technologies that will continue to be cost effective as needs change

  7. All of us must be be prepared….

  8. A 21st Century Learning Environment

  9. A Step Ahead of You – A Future Proof Investment Forward Planning Web based applications require high availability On the road to ‘in cloud’ computing QoS enabled to support real time traffic Mobility Increasing collaboration ~£8M additional investment over the next 2 years

  10. Network Refresh Programme Testing & Rollout • POC & Migration testing from April-June 09 • Core deployment from July-August 09 • Access rollout commence August 09 • Edge Refresh Programme (CPE replacement) in progress Target Completion Date: September 2010

  11. Network Refresh Programme Technology Upgrade • Upgrade existing Juniper M160 with Next Generation MX960 • Replace Existing M10 with Juniper MX480’s • Replace Existing Extreme S48i aggregation switch with Juniper EX4200. • Extreme 24e3/S200 replaced with Juniper J2320 • Architecture design based high end core routing products

  12. Existing services

  13. Improving the Customer Service Centre to support your School Symon Lorenzo Customer Services Manager

  14. CSC Improvements – people and process • Process redesign • Restructured teams; same location • Operations teams (1st, 2nd, 3rd line) • Network Management Systemsteams • Significant investment in people and systems • Skills gaps plugged with training , knowledge transfer ....and more staff

  15. CSC Improvements – systems and technology • ITSM (IT Service Management) - incident, problem, change and configuration management • Support Wiki - next generation knowledge base; bringing all different information stores into one interface, accessible by anyone in our company • Talk2Synetrix enhancements • CISCO VoIP – Live Easter 2009

  16. SLA Improvements

  17. What’s next ? • Continued training and knowledge transfer • Evaluating new support tools and systems • Many more internal projects already running: • Instant Messenger • Automated email management

  18. We are here to help you Your Feedback............Ideas.......... Send us an e-Mail ............... Symon.Lorenzo@Synetrix.co.uk Customer Services Manager lgflteam@synetrix.co.uk

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