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An Introduction to A Model of Sustainable Organisation (MoSO) The Enhanced Model

The MoSO Cooperative. An Introduction to A Model of Sustainable Organisation (MoSO) The Enhanced Model. Elements of Your Journey to Sustainability. Click mouse to move on. To find out about MoSO go to: http://www.thecqi.org/MoSO.

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An Introduction to A Model of Sustainable Organisation (MoSO) The Enhanced Model

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  1. The MoSO Cooperative An Introduction toA Model of Sustainable Organisation (MoSO)The Enhanced Model Elements of Your Journey to Sustainability Click mouse to move on To find out about MoSO go to: http://www.thecqi.org/MoSO This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  2. MoSO – The Enhanced Model MoSO is built up from a number of main Elements. Here is the Basic Model again The Enhanced Model will reveal more detail about the Operating System SatisfiedCustomers Click again to move on and see the Basic Model again This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  3. MoSO – The Enhanced Model MoSO is built up from a number of main Elements. Here is the Basic Model again The Enhanced Model will reveal more detail about the Operating System Dotted-line boundaries between the elements indicate that each element has the potential to influence each other and the system as a whole Operating System SatisfiedCustomers Click again to move on and see the Basic Model again This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  4. MoSO – The Enhanced Model MoSO is built up from a number of main Elements. Here is the Basic Model again The Enhanced Model will reveal more detail about the Operating System Dotted-line boundaries between the elements indicate that each element has the potential to influence each other and the system as a whole Operating System Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Click again to move on and see the Basic Model again This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  5. Do Plan Study Act MoSO – The Enhanced Model MoSO is built up from a number of main Elements. Here is the Basic Model again The Enhanced Model will reveal more detail about the Operating System Dotted-line boundaries between the elements indicate that each element has the potential to influence each other and the system as a whole Operating System Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Continual Improvement & Innovation Click again to move on and see the Basic Model again This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  6. Culture People Do Plan Study Leadership Management Act MoSO – The Enhanced Model MoSO is built up from a number of main Elements. Here is the Basic Model again The Enhanced Model will reveal more detail about the Operating System Dotted-line boundaries between the elements indicate that each element has the potential to influence each other and the system as a whole Operating System Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Continual Improvement & Innovation Click again to move on and see the Basic Model again This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  7. Societal Influences Culture People Do Plan Study Leadership Management Act Learning MoSO – The Enhanced Model MoSO is built up from a number of main Elements. Here is the Basic Model again The Enhanced Model will reveal more detail about the Operating System Dotted-line boundaries between the elements indicate that each element has the potential to influence each other and the system as a whole Operating System Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Continual Improvement & Innovation Click again to move on and see the Basic Model again This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  8. The Environment Societal Influences Culture People Do Plan Study Leadership Management Act Learning The Environment MoSO – The Enhanced Model MoSO is built up from a number of main Elements. Here is the Basic Model again The Enhanced Model will reveal more detail about the Operating System Dotted-line boundaries between the elements indicate that each element has the potential to influence each other and the system as a whole Operating System Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Continual Improvement & Innovation Click again to move on and see text explaining the differences in the Enhanced Model This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  9. MoSO – The Enhanced Model The Operating System is built up from a number of main Elements. Satisfied Customers Must be the primary focus for a sustainable organisation SatisfiedCustomers Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  10. MoSO – The Enhanced Model • Operating Systems • In sustainable organisations everybody’s everyday work has two parts: • Daily Work • Continual Improvement & Innovation The Operating System is built up from a number of main Elements. Operating System SatisfiedCustomers Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  11. MoSO – The Enhanced Model • Daily Work Processes • comprise two Primary Activities: • Income Generation - the things the organisation does to provide products and services which customers are willing to pay for (or someone will fund in the case of not-for-profit organisations) • Support & Regulatory – The things the organisation does to stay alive and legal The Operating System is built up from a number of main Elements. Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Use successive mouse clicks to build the Operating System Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  12. Do Plan Study Act MoSO – The Enhanced Model The Operating System is built up from a number of main Elements. Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Continual Improvement & Innovation Continual Improvement & Innovation These renewal activities identify truly sustainable organisations which engage everyone in resolutely and continually improving understanding of the whole situation, meeting and ideally exceeding the expectations of their customers. Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  13. Do Plan Study Act MoSO – The Enhanced Model Voice of the System Measurements of system/process performance that provide understanding of how the process is performing. These are usually Numerical data that are displayed and analysed using Process Behaviour Charts, also known as Shewhart Control Charts or SPC Charts. The Operating System is built up from a number of main Elements. Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Continual Improvement & Innovation Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  14. Do Plan Study Act MoSO – The Enhanced Model Voice of the Customer Measurements of customer behaviour and opinions that provide understanding of what the customer and the market place are doing. These may be Numerical data that are displayed and analysed using Process Behaviour Charts, that are also called Shewhart Control Charts or SPC Charts. VoC may also be Language data reflecting customer and market place needs and perceptions, which are displayed and analysed using techniques such a affinity diagrams and Quality Function Deployment. The Operating System is built up from a number of main Elements. Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Voice of the Customer Continual Improvement & Innovation Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  15. Do Plan Study Act MoSO – The Enhanced Model The Operating System is built up from a number of main Elements. Operating System Voice of the People The people within a sustainable organisation are fully engaged and encouraged to work autonomously. Management include them at all stages of decision making and have in place processes to capture, record and analyse what people are saying. This may include, for example, suggestion/idea systems, staff surveys and opportunities to voluntarily join quality circles Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Voice of the Customer Voice ofthe People Continual Improvement & Innovation Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  16. Do Plan Study Act MoSO – The Enhanced Model The Operating System is built up from a number of main Elements. Operating System Study Collecting real evidence from three ‘Voices’ to provide a basis for improvement & innovation action Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Voice of the Customer Voice ofthe People Continual Improvement & Innovation Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  17. Do Plan Study Act MoSO – The Enhanced Model The Operating System is built up from a number of main Elements. Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Voice of the Customer Design & RedesignSystem Design & Re-design System The outcome of understanding the whole situation in Study will be a possible explanation that it will be decided to Act upon and implement. This means that all aspects of the organisational system and its context need to be considered and if necessary designed and or re-designed to improve the performance. Only by changing processes and or the parts of the system can performance be changed. Voice ofthe People Continual Improvement & Innovation Click again to move on and see text explaining the Operating System in detail This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  18. Culture People Do Plan Study Leadership Management Act MoSO – The Enhanced Model Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Voice of the Customer Design & RedesignSystem Voice ofthe People Continual Improvement & Innovation Click again to move on and complete the whole Enhanced Model This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  19. Societal Influences Culture People Do Plan Study Leadership Management Act Learning MoSO – The Enhanced Model Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Voice of the Customer Design & RedesignSystem Voice ofthe People Continual Improvement & Innovation Click again to move on and complete the whole Enhanced Model This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  20. The Environment Societal Influences Culture People Do Plan Study Leadership Management Act Learning The Environment MoSO – The Enhanced Model Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Voice of the Customer Design & RedesignSystem Voice ofthe People Continual Improvement & Innovation Click again to move on and complete the whole Enhanced Model This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

  21. The Environment Societal Influences Culture People Do Plan Study Leadership Management Act Learning The Environment MoSO – The Enhanced Model We invite you to ask yourself what new insights or questions you now have about your organisation Operating System Income Generation, Support & Regulatory Activities Customer Needs, Partners & Suppliers Daily Work Processes SatisfiedCustomers Voice of the System Voice of the Customer Design & RedesignSystem Voice ofthe People You might like to keep this open for reference while you read the web pages Press Enter to repeat Press Esc to close Continual Improvement & Innovation This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License

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