iCity – A New Model for Local Services Local Government Summit 15 th- 16 th October 2013

1. iCity – A New Model for Local ServicesLocal Government Summit 15th- 16th October 2013

2. iCity – A New Model for Local ServicesCreation of iCities will Change the Shape of Local Government • The provider of a ‘platform’ for growth that connects services for business, citizens and visitors • The expert facilitator of locally based enterprise and entrepreneurial activity bringing together communities to identify, create, deliver and transact local services • The dynamic hub for the local, Social Enterprise and Community cohesion initiatives • The smarter interface between Citizens and Government, a single port of call for services, providing a consistent channel for access to all services and facilities. The City Council will retain a key role in supporting democracy and as a keeper of the public purse, but its capabilities, assets and resources will be better shared.

3. iCity – A New Model for Local ServicesChallenges Faced by Local Government in 2013 Economic Growth Troubled Families Value for Money Strong United, Communities More Homes The Question for local government is how to respond to these challenges whilst also securing improved services, protecting the citizen and democracy. Source: DCLG Priorities 2012-2013

4. iCity – A New Model for Local ServicesLocal Government is Operating in an Era of Digital Disruption Emerging Markets Product / Services Alternatives Social Mobile Rapid Commoditization Real-time Access to Information Speed and Reach of Business New Market Entrants Power Shift to Individuals Technology Savvy Customers Big Data Societal Shift in Behaviors High Customer Expectations Complex Business Relationships Price Transparency Cloud Lack of Specialization Technology Savvy Employees Hitting the Efficiency Wall Eroding Barriers of Entry Consumerization of IT

5. iCity – A New Model for Local ServicesTCS and Singapore Management University The Singapore Management University and TCS iCity Lab is a joint initiative which lays the foundation for the research and development of cloud-based IT solutions for intelligent cities worldwide

6. iCity – A New Model for Local ServicesiCity Lab Areas of Study City Services • Citizen and Business Services (G2C & G2B) – Interactive Kiosks • Healthcare and Education Platform • Intelligent Transportation Solutions – B2B Exchange, Traffic & Vehicle Tracking • Safety & Security Facilitation – Biometric enabled citizen services • Intelligent & Green Energy Systems and Buildings Management • Cloud based business solutions for city based Small and Medium Businesses • Shared Services (SaaS) • City Performance Management R&D and Technologies • Cloud Platform • Virtual Reality • Graphic Information Systems (GIS) • Internet of Things (IOT) • Sensor Networks • Data Management • Data & Decision Analytics • Security and Privacy • Governance & Compliance • Economic and Business Models For more information about SMU-TCS iCity Lab, please visit www.icitylab.com.

7. iCity – A New Model for Local ServicesiCity Lab has Identified some Global Mega Trends • Urbanisation from 2.6 billion to 6.3 billion (year 2011 to 2050, UN data 2011) Economic shifts in the global market affecting Business, Jobs and Infrastructure. • Aging Population with increasing life expectancy, medical science advancement and low fertility across the world. The proportion of the population above 60 years will grow from 11% to 22% (2009 to 2050, UN, 2009) • Chronic disease management is now under stress despite medical advances and affluent lifestyles. Chronic diseases kill nearly 35 million people each year, including almost 9 million before the age of 60 (2010). “ Tackling these diseases constitutes one of the major challenges for sustainable development in the twenty-first century." (WHO Assistant Director-General Dr Ala Alwan, 2010) We believe technology can help in providing answers that will help address these Mega Trends

8. iCity – A New Model for Local ServicesTCS Experience in Emerging Markets and our Research with SMU Suggests a Way Forward

9. iCity – A New Model for Local ServicesHow Might Digitally Led Service Delivery Look? The Council citizen platform becomes the digital utility for The City

10. iCity – A New Model for Local ServicesInteraction will Vary According to Citizen Needs The CorporateCitizen will need access to on demand 360 information and data relating to the target citizen / client groups. Public services are unlikely to be delivered directly by the responsible body, rather commissioned through an electronic marketplace from local or specialist providers in the world market The Private Citizen will be Informed, knowledgeable and discerning; they expect 24/7 availability of everything. They are extensively connected to the world through the internet, utilise cloud enabled software and have broad personal networks access to social media The Citizen Customer will expect to be empowered to make individual decisions about how they receive state support and services, where they procure those services and how much they are prepared to invest of their personalised budget in order to receive them Members and Officers will interact in a digitally enabled way, providing governance and oversight for the council services, using real time information to evaluate the performance of local services with reduced time taken for local decision making and greater access to citizens

11. iCity – A New Model for Local Services TCS Customer Enterprise Framework Source: GCP

12. iCity – A New Model for Local ServicesThe Council Cannot Make this Happen Alone – New and Trusted Partners will be Needed Local Government Network Rail Social Enterprise 3rd Sector Broadband/ Infrastructure Supplier Retail and Commercial TCS is keen to work with local government in the UK to build on their progress towards creation of smart technology enabled cities.

13. Thank You • Dr Naresh Mohindra • European Head Public Sector Consulting • Tata Consultancy Services • Cell:- +44 7872 829583 • Fax:- +44 207 245 1875 • naresh.mohindra@tcs.com • http://www.tcs.com