Chapter 1 The Supervisor and the Management Process

1. Chapter 1The Supervisor and theManagement Process Supervision in the Hospitality Industry Fourth Edition (250T or 250)

2. Competencies forThe Supervisor and theManagement Process • Define management and describe different management levels and the numerous demands placed on supervisors. • Identify basic management principles. • Explain the management functions of authority, responsibility, and accountability. (continued)

3. Competencies forThe Supervisor and theManagement Process (continued) Describe the traditional components of management (planning, organizing, coordinating, staffing, directing, controlling, and evaluating). Distinguish among technical, human relations, and conceptual skills and their importance to supervisory success. Identify fundamental supervisory responsibilities.

4. Management Resources • People • Money • Time • Work procedures and methods • Energy • Materials (food and beverage products, room linens, etc.) • Equipment and tools

5. Management Levels • Top Management—General Manager and Vice Presidents • Middle Management—Department Heads • Supervisory Management—Department and Area Supervisors

6. Key Management Principles • Organizational Hierarchy • Unity of Command • Division of Labor • Matching • Employee Initiative • Team Spirit

7. Authority, Responsibility, and Accountability • Supervisors are accountable for the performance of their employees. • When assigning tasks to employees, supervisors delegate the authority get the job done, but they do not relinquish responsibility for getting the job done.

8. Components of Management • Planning • Organizing • Coordinating • Staffing • Directing • Controlling • Evaluating

9. Strategic Planning • Values Statement • Mission Statement • Vision Statement • Long-Range Plan • Business Plan

10. Operational Planning • Business Plan • Marketing Plan • Operations Budget

11. Fundamental Supervisory Responsibilities • Understanding the role of the supervisor • Providing leadership • Improving communications • Conducting orientation and training • Handling problems and conflict (continued)

12. Fundamental Supervisory Responsibilities • Motivation and team building • Staffing and scheduling • Improving employee performance • Managing time (continued)