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A021: Class Sixteen

A021: Class Sixteen. Human Resources Frame: Interpersonal and Group Dynamics. Recurring Questions about Relationships:. What is really happening in this relationship? What motives are behind other people’s behavior? What can I do about it?.

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A021: Class Sixteen

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  1. A021: Class Sixteen Human Resources Frame: Interpersonal and Group Dynamics

  2. Recurring Questions about Relationships: • What is really happening in this relationship? • What motives are behind other people’s behavior? • What can I do about it?

  3. Argyris and Schon: Espoused Theory vs. Theory in Use • Espoused: are accounts individuals provide when they try to describe, explain, or predict their behavior. • In Use: what people actually do. Implicit program or set of rules that specifies how to behave. Argyris and Schon found discrepancies between espoused theory and theory in-use

  4. Model I: The work place is a dangerous place. Built on distrust. Blame is the operating theory • Model II: Balance between Advocacy and Inquiry

  5. Advocacy and Inquiry

  6. What can we do to improve interpersonal relationships?

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