1 / 40

E-Vote Officer Training

E-Vote Officer Training. Housekeeping. Washrooms Emergency Exit Forms Refreshments Questions. Election Officer Oath. “I, ______________ (your name), solemnly affirm that I will: Act faithfully in the capacity set out in my appointment, and perform all the duties required by law;

ciaran-alford
Download Presentation

E-Vote Officer Training

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. E-Vote Officer Training

  2. Housekeeping • Washrooms • Emergency Exit • Forms • Refreshments • Questions

  3. Election Officer Oath “I, ______________ (your name), solemnly affirm that I will: • Act faithfully in the capacity set out in my appointment, and perform all the duties required by law; • Maintain and aid in maintaining the secrecy of voting; • Not interfere or attempt to interfere with an elector when he/she is casting a ballot, obtain or communicate any information as to how an elector is about to vote or has voted, or directly or indirectly induce an elector to show her/his marked ballot to any person.

  4. Objectives • Webinar Re-cap • Role of E-Vote Officer • Voting Place Set up & Supplies • Voting Process demo • Customer Service Reminders • Customer Service Scenarios • Speed bumps • Review • Questions

  5. Webinar Re-cap

  6. Offices to be Elected • Mayor • Regional Councillor • Local Councillor • Regional Chair • School Board Trustee • Referendum question

  7. What’s New? • Online • Telephone • In-person • Vote anywhere! • 8 day voting period • 10 voting place locations • Regional Chair • Referendum question

  8. Expectations • Arrive no later than 9 a.m. • Prepare to stay all day • Bring something to do! • Personal technology • Dress comfortably • Bring food, drink & medications • Bathroom breaks are permitted • Respect the rules of the facility ***If you CANNOT make it on October 27 contact 905-619-2529 ext. VOTE (8683) ASAP!***

  9. The Election Team • Revision Officer • E-Voting Officer • Reserve Officers • Election Staff Team • Ward Captain • Voting Place Manager

  10. E-Vote Officer

  11. Sub-Roles Greeter/Counter • Welcomes voters • Keeps count • Answers questions • Directs voters • Kiosk Assistant • Is kiosk clear? • Provides assistance on request • Administers Friend of the Voter oath • Traffic Flow • Directs voters • Monitors line-ups • Answers questions • Tidies chairs Why not rotate the sub-roles throughout the day? Keep things interesting!

  12. Voting Place Set-up

  13. Supplies & Equipment Supply bag Equipment • Laptops • router

  14. Accessible Voting Kiosk Helpful to those who may have mobility or tactile difficulty, or those not as comfortable with technology Large 23 inch screen Touch enabled Ctrl + on laptops to enlarge

  15. Set-Up Signage • Vote Here! • Maps • Voting conduct • Station Labels • No photos • Languages

  16. Voting Demo

  17. Voting Process • All electors on Voters List mailed VIL containing PIN & voting instructions in mid-October • One-step process • Need VIL & PIN to vote • Date of Birth as listed by MPAC is also required • Captcha(audio option) Let’s boot up our computers to demo the voting kiosk!

  18. Skipping a Vote • Allows the voter to bypass the order of contests to vote • Allows the voter to return to voting for particular contests at a later time and picks up where the voting left off • Skipped contests not voted for by close of vote will NOT be counted

  19. Declining a Vote • Formal refusal to vote for one/more contests • Still requires active participation in the voting process and strikes the voter off of the voters’ list as having cast a ‘ballot’ • will still be listed voted on summary screen Declined ‘ballots’ will be counted for as declined, in the final voting report and still count towards voter turnout %

  20. Under-Voting • Voting for less than the number of candidates allowed Ex. You are entitled to vote for two school board trustees, but only vote for one… OR You are entitled to vote for one ward councillor but do not vote for any… …and submit the vote.

  21. 5-10 Minute Bio. Break

  22. Customer Service

  23. Customer Service • Customer service motto:‘Exceeding Expectations Every time’ • Strive to ensure that each service transaction is handled with expertise, professionalism and care • You leave an impression – make it positive!

  24. Accessibility • Understanding the needs of Customers with disabilities: • Put the person FIRST! • All customers’ needs are not equal • Not all disabilities are visible • Serving Customers with various disabilities • Deaf/ Hard of Hearing • Intellectual/Developmental • Physical

  25. Barriers Physical Attitudinal Systemic Technology Communication

  26. Keep it Simple! • There’s no cookie cutter solution • Ask “How can I help?” • Don’t make assumptions • E-vote Officer is able to assistvoters in marking their ballot onrequest

  27. Language Hindi Yoruba Urdu French Italian Arabic Amharic Marthi Tamil English Spanish Bengali Telugu Gujarati Caribbean Dialects Punjabi Tagalog

  28. Friend of the Voter • An elector may wish to appoint a “Friend” assist them with marking their ballot • “Friend” is required to take the oral oath to be a Friend of the Voter • “Friend” is permitted to go behind the voting screen with the elector to provide assistance

  29. Dealing with Difficult Customers Friend of the Voter • Stay calm • Listen to the concern/empathize • Explain/provide alternatives where possible • Try to end on a positive note • Notify VPM if the situation escalates • Don’t take it personally!

  30. Scrutineers & Candidates Customer Service • Appointed to observe voting process throughout the day on behalf of candidate • Can inspect equipment, but not touch • Must carry Appointment Form • CANNOT wear candidate paraphernalia, interact with voters, or assist voters in casting a ballot • Typically act appropriately, but if not, advise VPM immediately

  31. Skits

  32. Scenarios • A voter requires assistance casting their vote… • A Scrutineer arrives onsite… • A disgruntled voter appears at the voting place location… • A voter attempts to vote with two PINS…

  33. Additional Info.

  34. In case of emergency… • Loss of Power / WiFi • Natural Disaster • Bomb Threat • Injury / Medical Emergency • Theft of Equipment • Violent Voter

  35. Notice of Service Disruption • Town of Ajax Notice of Service Disruption template included in supplies bag • Reason for disruption • Estimated/Expected duration • Description of alternative, if available • Post in obvious locations onsite • VPM to contact WC who will inform Corporate Communications

  36. FAQs • Media • Referendum question • Voting method/security • Voter turn out • Results • Voters’ List – I was on for the provincial election, why not now?

  37. The Best for Last… • Payment will be processed within 2-3 weeks of Election day • You will receive a cheque by mail(non-Town staff)

  38. Let’s Recap • Webinar Re-cap • Your Role • Voting Place Set-up • Voting Process demo • Customer Service • Speed Bumps What did we miss?

  39. We Want to Hear From You! Stay in Touch! Legislative ServicesAjax Town Hall65 Harwood Ave. South election@ajax.ca 905-619-2529 ext. VOTE (8683) Nicole Wellsbury, Deputy Clerk &Election Deputy Returning Officer

  40. Thank You!

More Related