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33810X Avaya Aura Contact Center Solution Design Exam Dumps

Passcert provides the latest 33810X Avaya Aura Contact Center Solution Design Exam Dumps which contain the latest real exam questions and answers. It has a very comprehensive coverage of the exam knowledge and is your best assistant to prepare for the exam.

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33810X Avaya Aura Contact Center Solution Design Exam Dumps

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  1. 33810X Dumps 33810X Dumps Avaya Aura® Contact Center Avaya Aura® Contact Center Solution Design Exam Solution Design Exam https://www.passcert.com/ https://www.passcert.com/33810X 33810X.html .html

  2. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 1 When using a browser to administer the Avaya Aura® Contact Center, which browser is When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA? supported with CCMA? A. Firefox 66.0 32 bit A. Firefox 66.0 32 bit B. Google Chrome 74.0 64 bit B. Google Chrome 74.0 64 bit C. Microsoft Edge 64 bit C. Microsoft Edge 64 bit D. Microsoft Internet Explorer 11.0 32 bit D. Microsoft Internet Explorer 11.0 32 bit Answer: D Answer: D 2

  3. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 2 A design specialist has scheduled his first discovery conversation with a customer. A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.) Which three factors would the specialist be able to address with the customer? (Choose three.) A. Uncertainty A. Uncertainty B. Fear B. Fear C. Doubt C. Doubt D. Anxiety D. Anxiety E. Worry E. Worry Answer: B,C,E Answer: B,C,E 3

  4. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 3 A sales representative is preparing for a customer presentation with market trends for Avaya Aura® A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications. Contact Center administration tools and applications. Which two market trends should be Included? (Choose two.) Which two market trends should be Included? (Choose two.) A. Engaging customers on their terms A. Engaging customers on their terms B. Customers initiating calls into the Contact Center by telephone only B. Customers initiating calls into the Contact Center by telephone only C. Evolution of the Contact Center agent C. Evolution of the Contact Center agent D. Contact Center data gathered from generic reports only D. Contact Center data gathered from generic reports only Answer: A,D Answer: A,D 4

  5. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 4 The IT manager installed AACC on virtualized servers. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses? Which identifier is used for the creation of licenses? A. IP address A. IP address B. MAC address B. MAC address C. Host ID C. Host ID D. Customer name D. Customer name Answer: D Answer: D 5

  6. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 5 A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. customer experience, and minimizes costs for additional agents. Which solution meets these customer requirements? Which solution meets these customer requirements? A. Avaya IX ™ Workplace A. Avaya IX ™ Workplace B. Avaya Callback Assist B. Avaya Callback Assist C. Avaya IX ™M Workspaces C. Avaya IX ™M Workspaces D. Avaya Agent Desktop D. Avaya Agent Desktop Answer: C Answer: C 6

  7. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 6 A support manager experienced that each Voice Contact runs through an application designed with the A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application? Which service controls the pathway through the application? A. Task Flow Executor (TFE) A. Task Flow Executor (TFE) B. Telephony Services Manager (TSM) B. Telephony Services Manager (TSM) C. SIP Gateway Manager (SGM) C. SIP Gateway Manager (SGM) D. Telephony Services Manager (TSM) D. Telephony Services Manager (TSM) Answer: D Answer: D 7

  8. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 7 A design specialist prepares for a customer meeting, and knows that data on the A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. customer, their Industry, and the possible competition, will need to be collected. Which additional information is also needed? Which additional information is also needed? A. The salaries of the executives In the meeting A. The salaries of the executives In the meeting B. The design diagram for discussion with customer B. The design diagram for discussion with customer C. The Avaya solutions and services Avaya could offer C. The Avaya solutions and services Avaya could offer D. The model numbers of the existing contact center equipment D. The model numbers of the existing contact center equipment Answer: D Answer: D 8

  9. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 8 The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features. within the SIP environment to offer features. Which application programming interface type is used to publish the CCT functions? Which application programming interface type is used to publish the CCT functions? A. Microsoft .NET A. Microsoft .NET B. Open Database Connectivity (ODBC) B. Open Database Connectivity (ODBC) C. Open Computing Language (OpenGL) C. Open Computing Language (OpenGL) D. Simple Direct Media Layer D. Simple Direct Media Layer Answer: B Answer: B 9

  10. Download Passcert valid 33810X exam dumps to pass your 33810X exam successfully Question 9 An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns. application platform for Snap'lns. Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.) (Choose two.) A. Context Store A. Context Store B. Work Assignment B. Work Assignment C. Dialogue Designer C. Dialogue Designer D. Co-browse D. Co-browse Answer: D Answer: D 10

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