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Office Of Ombuds Services

The Office of Ombuds Services (OOS) is an accessible, independent, impartial, and confidential resource that assists in resolving problems and conflicts for Students, Staff, Faculty, and Others. The University Ombuds Officer actively listens, provides options for resolution, explains university policies, mediates communication, and offers steps to solve problems. Contact the Office of Ombuds Services when you need assistance with sensitive questions, unfair treatment, negotiation, policy clarification, or problem-solving options. Confidentiality is ensured, except in cases of public safety. The Ombuds Officer does not provide legal advice or participate in formal processes. Visit the website or contact Twillea Evans-Carthen, the Ombuds Officer, for more information.

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Office Of Ombuds Services

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  1. Office Of Ombuds Services Twillea Evans-CarthenUniversity Ombuds Officer, Director of Ombuds Services

  2. Help Is Near!!!

  3. Office Of Ombuds Services The Office of Ombuds Services (OOS) Provides: • An accessible, independent, impartial, informal, and confidential resource to assist Students, Staff, Faculty, and Others in the resolution of problems and conflicts.

  4. The Role OfUniversity Ombuds Officer • Active listener • Provides options for resolution  • Responds to questions  • Explains university policies and procedures • Facilitates and/or mediates communication between individuals  • Provides steps to resolve problems • Provides data on trends or patterns of problems and/or complaints to the university president

  5. University Ombuds Officer Works Within Boundaries The University Ombuds Officer WILL NOT: • Direct any university office to change a decision • Offer legal advice • Make decisions for you • Have a stake in outcomes • Be a part of any formal processes • Advocate for any party to the dispute

  6. When Should I Contact The Office of Ombuds Services? • Make contact as soon as you feel there might be a problem you cannot resolve • Need to discuss a sensitive question or issue • Feel you have been treated unfairly • Situation requiring negotiation or facilitating communication  • Unsure which policies, procedures, or regulations apply    • When you are unsure of where to go or what options exist to solve a problem

  7. Are There Disputes The Office of Ombuds Services Does Not Address? • Disputes between members of the campus community and private individuals, such as your significant-other, landlords, or parents • Disputes involving formal processes, such as grievances, disciplinary actions or Legal Suits

  8. What Will I Gain By Coming To The Office of Ombuds Services? • Insight into a complicated situation  • A clearer perspective on your issue or concern  • Enhanced ability to deal effectively with a problem  • Identification and clarification of options  • Effective communication skills to resolve interpersonal issues 

  9. What Other Services Does The Office Of Ombuds Services Provide? • Suggest changes in university policies and procedures  • Provide workshops for faculty, students, and staff

  10. What Does Confidentiality Mean? • Confidentiality of all dealings and communications with OOS • Issues regarding any disclosures of public safety, such as danger to oneself or others may not be kept confidential • Communications with the Ombuds Officer is not a first step in a formal complaint to the university • The Ombuds Officer does not communicate with attorneys or have any involvement in a matter once legal steps have been initiated

  11. Maintaining Confidentiality • No confidential or sensitive information is communicated by e-mail or voice mail • Confidentiality is maintained by the university Ombuds Officer and by you

  12. Contact Information • Twillea Evans-Carthen, Ombuds Officer, Director of Ombuds Services • CSUSB Office of Ombuds Services • 5500 University Parkway, PL-268 • San Bernardino, CA 92407 • Office Number: (909) 909-5635 • Fax Number: (909) 537-7528 • Website: http://ombuds.csusb.edu/

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