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Omnichannel Retailer Capabilities Model: Pre-built and Customizable

The Omnichannel Retailer Capabilities Model is an industry straw model of business capabilities customizable to any retailers' unique needs. Visit: https://www.ciopages.com/store/omnichannel-retailer-capabilities-model/

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Omnichannel Retailer Capabilities Model: Pre-built and Customizable

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  1. Omnichannel Retailer Business Capabilities Model https://www.ciopages.com/store/omnichannel-retailer-capabilities-model/

  2. Omnichannel Retailing is a rapidly growing sector. For traditional retailers, transitioning into an omnichannel retailer is a strategic imperative.

  3. Bridge the Strategy to Execution Gap. Business Capabilities are a Structural Blueprint of an enterprise. They capture the Essence of What a Business Does.

  4. Omnichannel Retailer Business Capabilities Map Level 1 Omnichannel Retailer Business Capabilities Map Level 1 1. Product Management 5. Omnichannel Commerce Technologies 2. Sourcing and Supply Chain Management 4. Customer Experience and Engagement 3. Merchandizing 6. Commerce Operations 7. Omnichannel Retailing 8. Marketing and Sales 9. Business Management 2023 PRESENTATION TITLE 4

  5. OMNICHANNEL RETAILER BUSINESS CAPABILITIES MAP LEVEL 1 AND 2 OMNICHANNEL RETAILER BUSINESS CAPABILITIES MAP LEVEL 1 AND 2 1. Product Management 5. Omnichannel Commerce Technologies ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ E-commerce Platform Integration Mobile Commerce Augmented Reality (AR) and Virtual Reality (VR) Experiences In-store Digital Technologies Point of Sale (POS) System Internet of Things (IoT) Integration Voice-activated Commerce Computer Vision Product Information Management (PIM) Product Lifecycle Management Product Assortment Planning Catalog Management Product Pricing Inventory Management Product Recommendations ▪ ▪ ▪ 2. Sourcing and Supply Chain Management 6. Commerce Operations ▪ ▪ ▪ ▪ ▪ ▪ ▪ Vendor Management Procurement Logistics Management Warehouse Management Fulfillment and Shipping Returns and Exchanges Supply Chain Analytics ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Order Management Store Operations Management Workforce Management Loss Prevention Facilities Management Inventory Control Store Analytics Payments and Security Nested Visualization of two levels. 3. Merchandizing 7. Omnichannel Retailing ▪ ▪ ▪ ▪ ▪ ▪ ▪ Visual Merchandising Promotions and Discounts Planogram Management In-store Layout Optimization Assortment Optimization Category Management Markdown Optimization Decomposition to third level is included for additional granularity. ▪ ▪ ▪ ▪ ▪ ▪ eCommerce Mobile Commerce Social Commerce Television and Streaming Commerce Multichannel Fulfillment Returns and Exchange Management 8. Marketing and Sales 4. Customer Experience and Engagement ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Marketing Strategy Content Marketing Social Media Management Email Marketing Search Engine Optimization (SEO) Paid Advertising Sales Enablement Distribution and Channel Management ▪ ▪ ▪ ▪ ▪ Customer Relationship Management (CRM) Customer Service and Support Loyalty Programs and Rewards Customer Segmentation Personalization User Experience (UX) Design Voice of Customer (VoC) Analysis ▪ ▪ 9. Business Management ▪ ▪ ▪ ▪ ▪ Business Strategy and Planning Accounting and Financial Management Human Resources Management Business Analytics and Reporting Social Responsibility IT and Infrastructure Management Regulatory Compliance Business Process Optimization ▪ ▪ ▪ Sustainability and Corporate 2023 PRESENTATION TITLE 5

  6. Value of Business Capabilities: •Foster alignment between business and IT. •A Capability-anchored Transformation Roadmap eliminates redundancy and focuses on capability evolution •Juxtaposing capabilities and systems/applications provide a footprint analysis for optimization. •And so much more.

  7. Business Capabilities Map Snapshot: • About 450 Capabilities decomposed into Three Levels. • Capability Definitions • KPIs aligned to Capabilities. • Editable PowerPoint, Excel, and Word Formats. And bonus files.

  8. TO PURCHASE THE CAPABILITY MAP VISIT: https://www.ciopages.com/store/omnich annel-retailer-capabilities-model/ 20XX PRESENTATION TITLE 8

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