1 / 25

Resident Relocation

Resident Relocation. KMG Prestige Karen Mead, Vice President James Breidenstein , Business Development O’Brien Construction Terry Bailey . Resident Relocation. Ownership Meeting. The Process. Review Types of Funding: Example: NSP HOME MSHDA

clay
Download Presentation

Resident Relocation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Resident Relocation KMG Prestige Karen Mead, Vice President James Breidenstein, Business Development O’Brien Construction Terry Bailey

  2. Resident Relocation Ownership Meeting

  3. The Process • Review Types of Funding: • Example: • NSP • HOME • MSHDA • What programs are involved that would dictate the resident criteria • How will it affect the status of current residents • Review the development budgets • Relocation of Residents • Marketing • Understanding the timelines as it relates to funding.

  4. Resident Relocation Ownership, Construction & Management Teams Meeting

  5. The Process • Review the scope of Service • Provide overview of current occupancy status by building/unit • Discuss • Construction plan, which plan has the least impact on residents • Possible road blocks for construction team • Identify buildings with shared utility service • Access to the property by contractors and subs • Parking availability for contractors

  6. The Process Entrance

  7. The Process • Address Resident Relocation/Expectations • Three types of relocation requirements: • Relocating offsite • Relocating to new unit • In-place rehab • Gantt Chart • Determine what building/residents will be affected • Create a chart for the relocation plan

  8. Resident Relocation Staffing Your Property

  9. Staffing • Determined by scope of service and current occupancy • Sample based on our example: • Manager • Assistant Manager • Maintenance Supervisor • Two maintenance Techs • Compliance Support • Leasing Staff • Three • Marketing Specialist for lease up • Outsourced

  10. Staffing • Create an organization chart of duties • Training of Staff • Cross training • Manager, Assistant Manager, and Leasing → Compliance • Compliance Specialist → Leasing

  11. Resident Relocation Resident Preparation

  12. Resident Preparation • Resident Meeting: Not Just One • Discuss project/progress updates • Address resident expectations • Enforce the importance of Resident comfort level during construction • Stress the Benefits for residents • Address any possible inconveniences • Temp Utility disruptions • Parking • Dirt/Dust • Review renovations and possible apartment configurations.

  13. Resident Preparation

  14. Resident Preparation • Overview of the process for: • What’s expected of the resident • Selecting an apartment • Time Frames • Packing • Moving • Support • Utility transfers • Address • Compliance Issues • Rental Rates

  15. Resident Relocation Construction

  16. Construction • Weekly meetings with construction supervisor • Address problems/complaints • Review progress • Address upcoming construction issues affecting residents • Notify residents of any issues asap • Address product selections • Construction Team • Maintenance Team • Attend monthly draw meetings • Address outstanding issues with construction team, ownership & agencies.

  17. Construction Before After

  18. Construction

  19. Resident Relocation Relocation

  20. Relocation • Create relocation process • Schedule the move • Gather required paperwork • Update application • Update contact information • Acquire required compliance paperwork • Packing up the apartment • Packing materials • Support • Exterminations: Create a plan • Eliminate infestation relocation • Bed Bugs • Cockroaches • Rodents

  21. Relocation • Negotiate Contracts • Moving Company • Exterminator • Moving Supplies • Trash Removal • Good time for residents to clean house. Provide a large dumpster for resident use. Old furniture, bedding etc.

  22. Relocation • Resident Walk through. Make it an Event • Address the new, reinforce the old. • HVAC • New Appliances • Garbage disposal wrenches • Plunging the drains • Windows/Screens • Locking Systems • Parking • Introduction to new neighbors • Smoke Alarms • A welcome Home Gift

  23. Resident Relocation Completion

  24. Completion Leave it better than you found it! The Building The Apartment The Curb Appeal

  25. Completion • Celebration party for Residents, Staff and Contractors • Ribbon Cutting • Get some free press • Positive Resident Reviews

More Related