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Skype for Business

Get an overview of the new features and benefits of Skype for Business service, including unified communications, enhanced collaboration, and seamless migration. Learn how your phone can become your work phone, how to integrate with Outlook, and the different account types and use cases. Discover the additional services included and find out more about the supported clients and devices. Receive guidance on the migration process, including training opportunities and personalized support.

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Skype for Business

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  1. Skype for Business Service and Migration Overview

  2. Overview Unified Communications New Service Features Clients and Devices Onboarding Expectations Q&A

  3. Phone VS Unified Communication Phone Everything your phone does and more Your cell phone can become your work phone Your computer is your phone Phones are run off of the network Mobility Enhanced Collaboration Outlook integration Unified Communications • Make calls • Receive calls • Voice mail (opt) • Three way calling (opt) • Simultaneous ring (opt) • Call forwarding (opt) • Caller ID (opt) Account types and use cases https://osu.box.com/s/y57rp5tiijqjh5iry5bevovctyip1d3f

  4. Phone VS Unified Communication

  5. New Service features Skype for Business Accounts Individual Accounts Individual Accounts Non-Personal Accounts Non-Personal Accounts PC-PC Accounts Org. Account/Shared Mailbox Enterprise Accounts Enterprise Accounts Response Groups Response Groups IM/P Accounts IM/P Accounts Common Area Phones Hunt Groups Hunt Groups Interactive Voice Response Groups Conference Room Devices* Life Safety (Elevator, Fire alarm), Fax, modem and Lennel Lines will stay on analog circuits Credit card terminals can move to IP Network *Conference room devices are not included, must be purchased by the unit

  6. New Service features Enterprise Accounts Conference room accounts Departmental numbers Call tree services Team calling/response groups New audio/video CODECs Additional Included Services • Samephone number as today • Multi-person audio/video conferencing (for up to 250 users) • E911 Support • Exchange UM (UES) integration (voice mail) • Local and Domestic LD included (no charge) • Desktop/Application Sharing, White boarding, Polling and Q&A sessions • Caller Id, 3-way calling, call forwarding, simultaneous ring • Mobility Note: Telephony Services that fall outside of the Skype for Business service may incur additional charges. Examples include but not limited to CIC (Call Center), Centrex Access/lines, Fax lines, analog MAC (Move/Add/Change) services.

  7. New clients

  8. Devices USB Specialized Plantronics Blackwire C520 Initial device provided by the service (project), replacement devices are up to the Unit *Conference room devices are not included, must be purchased by the unit Life Safety (Elevator, Fire alarm), Fax, modem and Lennel Lines will stay on analog circuits Credit card terminals can move to IP Network

  9. Communications & Training Pre-Migration Communications Training Opportunities Monthly at Mount Hall go.osu.edu/skypetraining Knowledge base go.osu.edu/skypehelp E911 Notice and Acceptance Migration Readiness Communications Migration Day Communications Conferencing Welcome email UM Welcome email Welcome email

  10. User Migration Experience Seamless transition between systems Current phone number will be maintained Attended migration with phone technician Migration time of approx. 30 min with personalized training Includes demo of device and features, placing and receiving test calls, voice mail walkthrough

  11. asks Help identifying points of contact Migration contact(s) for phone validation Help mapping telephone numbers to Lastname.# and use cases Defining migration groupings Communication Client Support Phone coordinator(s) What do we need from you?

  12. Q&A Addition Information Links Skype for Business Project go.osu.edu/skypeproject Skype for Business Knowledgebase go.osu.edu/skypehelp or ocio.osu.edu/kb05111 Questions?

  13. Dietrich Eubank.29, Nick Vaver.1

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