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Or otherwise know as….”What would our bosses do without us??????”

Tides of Change Closing Session: “ Our evolving role in today’s school setting” - Bob Spengler, Superintendent of Schools, CASD. Or otherwise know as….”What would our bosses do without us??????”. Overview. Historical Perspective Today’s Role of Secretaries & Administrative Assistants

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Or otherwise know as….”What would our bosses do without us??????”

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  1. Tides of Change Closing Session:“Our evolving role in today’s school setting” - Bob Spengler, Superintendent of Schools, CASD Or otherwise know as….”What would our bosses do without us??????”

  2. Overview • Historical Perspective • Today’s Role of Secretaries & Administrative Assistants • “Spengler’s 7 Habits of Highly Effective Secretaries & Administrative Assistants”

  3. Historical Perspective -Or, “How in the world did I get here?”

  4. Who Were the First Secretaries? • Literate scribes and trusted advisors • Personal or “private” secretaries • Matters of state and commerce • Well educated and multilingual • Prominent position and status • Men only

  5. 19th Century United States • Training for merchants and manufacturers • Personal secretaries in business • Federal government clerks and managers • Predominantly men • Civil War shortages forced change • Invention of the typewriter

  6. Pre-Civil War Family businesses Government “piece work” Social worker scribes Civil War and After Government clerks and copyists (1862) Treasury Department Private industry Post war expansion of bureaucracy and industry Women’s Entry into the Office

  7. Women Become Typists • First typewriter invented in 1867 • Manufactured 1874-1878 • Advertisements featured “type girls” • Copyist to typist • By 1900 90% “typewriters” female

  8. “Sholes & Glidden Type Writer”Ilion, NY 1874-1878

  9. Ad placed in a New York City Paper, The Nation, 1875 “Mere girls are now earning from $10 to $20 a week with the Type-Writer and we can secure good situations for one hundred expert writers on it in counting-rooms in this city.”

  10. “Young women are more contented with their lot as private secretaries, more cheerful, less restless, more to be depended on, more flexible than young men.”Pernin’s Monthly Stenographer, 1883

  11. IBM Selectric1961“100 wpm”

  12. Secretary Needed “Brite-eyed lassie to work in a “one-girl office” in the Empire State Building New York Times, October 16, 1966

  13. The beginning of a new era…..

  14. The transition begins…. • Tess:I've never worked for someone who is younger than me before. Or for a woman.  • Katherine: Well, there's a first time for everything. That's not going to be a problem, is it Tess?  • Tess: No.  • Katherine: Good. Why don't you pour us a couple coffees and come on inside. I'm light, no sugar. 

  15. Professionalism Blooms • Advances in office technology • National Secretaries Association (1942); changed to International Association of Administrative Professionals in 2000 • Certified Professional Secretaries Exam (1951) • Expanded responsibilities • School offices become much more professional and confidential • Schools become more concerned about PR, perceptions, community involvement

  16. Today’s Role of Secretaries & Administrative Assistants -or, “We do it all!” -or “Anything Goes….”

  17. Who are the Educational Secretaries and Administrative Assistants of Today? • One of the largest segments of the office workforce • Wide range of titles • Shift in traditional clerical roles • Handle advanced responsibilities in today’s workplace • More than 95% are women

  18. According to U.S. Department of Labor…. • Secretaries and administrative assistants are responsible for a variety of administrative and clerical duties necessary to run an organization efficiently. They serve as information and communication managers for an office; plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e-mail. They also may handle travel and guest arrangements.

  19. Personal Assistant Manage multiple tasks Technologically savvy E-mail Internet research First level tech. Support Copy machines that have printing, scanning, email, etc. Keep your supervisor on-time and prepared Public Relations expert Community relations… Lifelong learning Confidentiality Regularly changing responsibilities Constant interaction with varied publics What else do we do today?

  20. Skills for the 21st Century Office • Project management • Integrated software applications, both clerical and student management • Organization and scheduling • Internet/Intranet communications and research • Document preparation, storage and retrieval • Customer service and public relations • Community liaison • Soft skills: communication, enthusiasm, punctuality, pleasant nature, working hard and self-motivation

  21. Spengler’s 7 Habits of Highly Effective School Secretaries & Administrative Assistants

  22. Be an Effective Communicator and Organizer… • Relationship with supervisor • Direct communication • Pleasant and approachable • Know where you boss is….”some things are impossible, I know” • Utilize technology where appropriate for organization, etc.

  23. Keep the Secrets! • Being part of a SECRETary • Confidentiality • Personnel • Student • Be able to confide in your supervisor • Comfort level (2-way street)

  24. Learn, Learn and Learn some more… • Personal Development! • Technology and application to existing work flows • Take advantage of every opportunity • Be a pioneer! • As Mark Twain once said, "I knew a man who grabbed a cat by the tail and learned 40% more about cats than the man who didn't! " Always be not one, but two steps ahead of everyone else. • Tides of Change!

  25. Be a Juggler… • 10 tasks at a time… • Keep your life and your supervisor’s life completely organized – “You’ve got to feel bad for my secretary!!!”

  26. Have that personal touch… • Schools are community-based • First impressions are lasting perceptions • Friendly environment • Everyone wants to be treated nicely and individually

  27. Network! • Regular internal meetings • Avenues of expression and input • Seminars, conferences… • Tides of Change!

  28. Have Fun! Remember to Laugh… • Keep things in perspective • Establish friendship in which you can “dump” once in a while • Start a new tradition!

  29. Closing Comments My view: -We create our own destinies re: future opportunities, promotions, position perceptions. -You are true professionals! -Proud to be a part of the Lehigh Valley Educational Community -Keep up the great work!

  30. Thank you!

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