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Xceedance Growth and Expansion Strategy in Kraków, Poland - A Case Study

Learn about Xceedance's strategic expansion into Kraków, Poland and how it aligns with their overall growth strategy. Discover the benefits of choosing Poland as a business center and the key attractions of Kraków. Gain insights into Xceedance's employer identity and the lessons they learned during the selection process.

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Xceedance Growth and Expansion Strategy in Kraków, Poland - A Case Study

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  1. Enterprise Growth Case Study Kraków, Poland Shared Services SummitNew York City – June 28, 2017

  2. Synopsis • Xceedance Growth and Expansion • Strategy • Attraction of Poland/Kraków for Xceedance • Xceedance Footprint in Poland • Key facts • Employer identity

  3. Poland/Kraków Selection Process

  4. Xceedance Profile Xceedance provides one-stop strategic consulting and managed services to emerging and established insurance organizations Business Process Management New Business Launch and Operations Technology Implementations Data Sciences & Analytics Consulting Services Process Optimization

  5. Xceedance Rightshoring Expansion Strategy Why now? Growing client requirements, multilingual client needs. Why Poland? Best mix of cost-efficiency, shared services experience, technology and multiple language capabilities; practical advantages of global service delivery and responsiveness. How does Poland expansion fit with overall Xceedance strategy? Global clients and operations require leveraging the right people at the right time for the right tasks. What type of work will be featured in the Poland office? Strategic insurance operations including underwriting, policy/claims management, credit control and finance. Lessons learned Country manager and local partnerships are key, multidimensional project teams required for startup facilitation, tune company requirements and expectations to local work culture.

  6. Kraków – Key Attractions for Xceedance 800,000 Population of Kraków 200,000 Population of students (50,000 graduates each year) 20 Universities in the city (30 in the region) 1st in Europe and 9th globally for outsourcing Destination for business centers 2nd largest city in Poland Significant labor pool available More than 3 million people in the region Easy access to Katowice and Silesia International airport Over 100 domestic and 500 international flights each week

  7. Kraków – Business Overview 60,450 ITO/BPO/SSC sector headcount in January 2017 70,500 ITO/BPO/SSC sector forecasted headcount for January 2018 10,050 New jobs in 2017 28 New jobs every day 29 Average age in business centers BPO, ITO, Finance SSC Most advanced sectors in Kraków -- with expertise in outsourcing, process and change management, RPA, F&A, HR Source of data

  8. Xceedance in Kraków

  9. Key Facts • Legal entity established • Xceedance Consulting Polska Sp. z o.o. • Office location • Kraków city center. • Core operations team • Core operations team started live on April 3 2017. The Xceedance team is already supporting client submissions and invoicing processes. • Professional associations and partners • Xceedance is a member of Aspire, which provides access to critical experience and data analysis, and powerful knowledge-sharing platforms for more than 180 member companies -- including leading technology and service center organizations located in Kraków. • EY, Antal and SmartWays supported Xceedance in establishing the Poland operation and recruiting industry-specific talent.

  10. Importance of Employer Identity Xceedance is a unique business, built on passion and industry expertise Core Values: Integrity, Collaboration and Striving for Perfection Distinctive opportunity Empower ownership of processes, potential to learn end-to-end insurance capabilities, possibilities for improving client operations and efficiencies Strategic drivers Enable the highest standard of service delivery, remain client focused, and create measurable value for the global insurance industry Enthusiasm for knowledge and growth Establish a distinctive work experience with emphasis on professional and team development, process improvements, knowledge sharing, and company growth

  11. Thank You

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