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Issue tracking, project management and customer service made easy

Issue tracking, project management and customer service made easy. The company behind VisionProject Headquarter in Sweden Offices Stockholm, Båstad and Malta Founded in 2001. What?. VisionProject is a powerful and flexible web-based software platform for Project/process Management

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Issue tracking, project management and customer service made easy

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  1. Issue tracking, project management and customer service made easy

  2. The company behind VisionProject • Headquarter in Sweden • Offices Stockholm, Båstad and Malta • Founded in 2001 Phone: +46 (0)771-105000 www.visionproject.se

  3. What? VisionProject is a powerful and flexible web-based software platform for • Project/process Management • Issue/case/task tracking • Customer Support / Help Desk • Time Management • Document management • Product development/management • Service Management (ITSM/ITIL) • Customer/contact management (CRM) • and much more… Phone: +46 (0)771-105000 www.visionproject.se

  4. Why? • Simplifies • communication • planning and daily tasks • information sharing between colleagues and customers • testing and quality assurance • Improve • productivity and efficiency • quality and delivery precision • traceability of information and decisions • customer satisfaction, participation and commitment Phone: +46 (0)771-105000 www.visionproject.se

  5. Why (2)? • Reduces • the risk that things are forgotten by someone • the load on the customer service and support personnel • Waste • Improves customer service • High security and availability • Very easy to use and to get started quickly Phone: +46 (0)771-105000 www.visionproject.se

  6. How? • Issues can be reported by • Email • Support center (forms, chat, forums) • Intranet • External applications • Improved communication by • information sharing • fewer emails • Improved efficiency by • keeps all information in one place • automated workflow management Phone: +46 (0)771-105000 www.visionproject.se

  7. How (2)? • Detailed traceability of • information and documents • decisions taken • activities • The user interface • high usability with planning board and drag & drop prioritizing • easy learn • efficient to use • The system • is reachable from all the world • enables information and support available – 24/7 Phone: +46 (0)771-105000 www.visionproject.se

  8. Main features • Manage unlimited number of projects and issues/sub-issues • Bug/task/issue tracking • Product/service/asset management • Secure file/document management with version tracking • Discussion forums • Knowledge base • Support center/Service Desk • Planning board/Kanban board • Active issue linking Phone: +46 (0)771-105000 www.visionproject.se

  9. Main features (2) • Automated workflow engine • Email ticketing and notifications • Manage versions and builds • Powerful search, filter and reporting, including free text search on documents • Time tracking – work log on issues • Export functionality to xls, pdf, xml, csv, rtf, MS Project • Contract and SLA management • Context menus for ease of use • Drag & drop timeline management Phone: +46 (0)771-105000 www.visionproject.se

  10. Licensing models • Hosted solution • Dedicated hosted solution • Installed version • OEM Phone: +46 (0)771-105000 www.visionproject.se

  11. Implementation • Implementation • by customer • by customer with support from Visionera, including workshops, training, project management, process improvement etc Phone: +46 (0)771-105000 www.visionproject.se

  12. Other services • Premium Services • Support • Backup • Customer specific adjustments • Functionalities • Reports • Import/Export of data • Hosting services • Subversion, CVS, FTP server, wikis, blogs, etc Phone: +46 (0)771-105000 www.visionproject.se

  13. Other services (2) • Consulting services • Integration • Business Process Improvement • Workshops • Configuration • Expert services around Service Desk management • Training • Onsite or online • ITIL training Phone: +46 (0)771-105000 www.visionproject.se

  14. Customer references VisionProject is used by customers in over 30 countries, such as: EDB - www.edb.se Fackhandelsdata - www.fhd.se Future Value Recruitment - www.futurevalue.se Holmedal Data AB - www.holmedal.se KGH Customs Services - www.kghcustoms.com Lindab - www.lindab.com Linkon AB - www.linkon.se Meta Communication International - www.metacommunication.com Nameless - www.nameless.co.uk Navigraph - www.navigraph.com Östhammar kommun - www.osthammar.se Polystar OSIX AB - www.polystar.com Prodacapo - www.prodacapo.com Restech - www.restech.se Sydtotal AB - www.sydtotal.se Tranås kommun - www.tranas.se Ventek - www.vedteksys.com WealthTouch Inc - www.wealthtouch.com And many more … Phone: +46 (0)771-105000 www.visionproject.se

  15. Future - 2011 • Corporate chat • Social project functionality • Project planning board • Dynamic Gantt with drag and drop • Efficient time sheet management • And more killer features ... • For detailed planned features see: https://www.visionproject.se/releases.html Phone: +46 (0)771-105000 www.visionproject.se

  16. More information: • http://www.youtube.com/user/VisionProjectHQ • http://www.visionproject.se/featuresOverview.vm Phone: +46 (0)771-105000 www.visionproject.se

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