The Performance Management Group LLC

1. T P M G The Performance Management Group LLC Professional Services Overview

2. OUR OBJECTIVE • The Performance Management Group’s mission is to work with • our clients to measurably improve the overall performance and • operational excellence of work products produced within their • organizations. The results of our efforts are measured by: • Increased productivity. • Enhanced quality. • Improved cost effectiveness.

3. OUR APPROACH Performance Integration Strategy We successfully integrate the strategy of a company with its day-to-day, operational objectives. We successfully integrate the strategy of a company with the actions of its middle and frontline management. Synergy Leadership Development Process We successfully develop and integrate management “people skills” and “operational excellence” practices.

4. OUR APPROACH Strategy Strategy Synergy Leadership Development Process

5. OUR METHODS Strategic Planning System Facilitate a perfect line of sight! Translate Strategic Intent into Specific Operational Goals and Objectives. Link Operational Goals and Objectives with Each Employees Function. • Additional Work Products: • 18 – 24 Month Vision • Annual Mission Statement • Statement of Corporate Values Ensure Alignment of Individual Effort with Strategy for Each Department.

6. OUR METHODS Strategic Planning System Balanced Scorecard Model Establish Key Focus Areas Define Critical Success Factors

7. LINKING GOALS WITH STRATEGY Executive Level Department Head Level Management and Supervision Level

8. OUR APPROACH Process Excellence Strategy Synergy Leadership Development Process

9. OUR METHODS Process Excellence Creating Process Focused Organizations! Figure 2 Process Focused Figure 1 Functionally Focused Company Dept. A Dept. B Dept. C Dept. D The Customer Product /Service Delivery Dept. A Dept. B Dept. C Dept. D • Functionally Focused Organizations Create: • “Us-versus-them” relationships which can limit communication between departments. • Departments too concerned with its own needs to meet the needs of external customers. • Unmanaged gaps between departments that often disrupt the continuity of cross-functional work processes. • Process Focused Organizations: • Encourage relationships across functions. • Base process requirements on internal and external customer needs. • Promote teamwork to improve “shared” work processes.

10. OUR METHODS Process Excellence Creating Process Focused Organizations! • TPMG creates and establishes: • Process requirements based on input from external and internal customers. • Key performance measures and indicators for process improvement. • Process feedback loops designed to achieve better performance. • A way to provide assistance to suppliers/partners to help them improve their • overall performance.

11. OUR METHODS Process Excellence Outcomes and Results! Cost decrease because of fewer deficiencies, fewer delays & snags, fewer errors & credits, less rework and better use of technology, materials and people! Process Enhance Shareholder value! Stay in business and provide more jobs! Capture the market with better quality & lower price! Productivity Improves! Excellence! • Sets in Motion a “Chain Reaction!” • Elimination of Rework. • Elimination of Bottlenecks. • Fewer Errors & Credits. • Improved Cost Effectiveness.

12. SERVICE OFFERINGS Process Excellence • Select a customized offering to fit your specific needs: • Continuous Process Improvement • Total Quality Management (Malcolm Baldrige Criteria) • Operational Excellence • Six Sigma Service Excellence (Lean Concepts Included)

13. OUR APPROACH Leadership Development Strategy Synergy Leadership Development Process

14. OUR METHODS Leadership Development Skill Building! Management by Fact Manager as Coach Metrics and Scorecards “Critical Thinking” “Performance Measurement” “People Skills” Vital Management Skills for the 21st Century!

15. OUR METHODS Leadership Development Skill Building! • As a result of this workshop, your managers will be • better equipped to: • Understand people and their motivations. • Examine the behavior of employees and their • performance in new ways. • Develop solutions for performance problems. • Coach with the best of them! Manager as Coach “People Skills” Vital Management Skills for the 21st Century!

16. OUR METHODS Leadership Development Skill Building! • As a result of this workshop, • your managers will be better • equipped to: • Collect performance data • regarding an issue. • Organize data to perform • business analysis. • Present data graphically and • conduct quantitative and • qualitative analysis. • Arrive at a fact based • conclusion regarding the issue at hand. Management by Fact “Critical Thinking” Vital Management Skills for the 21st Century!

17. OUR METHODS Leadership Development Skill Building! • As a result of this workshop, your managers will be • better equipped to: • Account for quality, productivity, and efficiency of • an operation’s performance. • Collect performance data and present data • graphically. • Use statistical methods to analyze operational • performance. Metrics and Scorecards “Performance Measurement” Vital Management Skills for the 21st Century!

18. OUR METHODS Leadership Development Workshops are: PRACTICAL RELEVANT EASY TO APPLY! “Useful to managers at all levels” Important to the success of today’s managers! “Can be easily put into practice immediately” Vital Management Skills for the 21st Century!

19. VALUE ADDED SERVICES Performance Integration Strategy Value Added Approach: Performance Improvement is a value added approach to a non-traditional consulting model. You can select one or the comprehensive package of consulting services for your specific business need. TPMG Guarantee: Services are guaranteed to be effective and affordable! Contact TPMG directly to discuss the TPMG ROI guarantee and the related fee structure. Synergy Leadership Development Process

20. CLIENT REFERENCES • “The processes we created and implemented are working well! We have doubled our output without increasing head count. We continue to measure performance and look for areas to improve intervals and quality.” • - Glenn Taylor, Vice President Service Ops. • Logix Communications • “Because of TPMG’s efforts, we have eliminated many redundancies in our activities and the cost associated with them. Without reservation, I highly recommend The Performance Management Group.” • - Ken Snyder, President • Dynegy Global Communications • "The instructor’s explanations of the foundations of Six Sigma and the use of quality improvement techniques were helpful, as were the how to’s on using quantitative analysis. The class participation exercises were done well. I felt the instructor had a broad range of practical and theoretical knowledge and responded well to class questions. I was pleased with the in-class use of the laptops and graphing and analysis exercises" • - Dave Houser • Washington State Dept of Social and Health Services

21. QUALIFICATIONS • For an extensive client list visit our website at: • http://www.helpingmakeithappen.com/pages/151624 • Our consultants are experienced professionals and average over 12 years of successful management, training, and performance improvement experience. Their years of practical business experience are supported by outstanding academic success in exceptional Masters programs which include, Business Administration, Human Resources, Organizational Behavior, and Organizational Communications. • Each consultant has been certified in Performance Management and Six Sigma Quality Improvement by TPMG and have achieved their certifications with distinction. • For additional information, contact TPMG Consulting services at 602 728 0185.