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LibQUAL+: Arizona State University Libraries' Experience

Explore the comprehensive experience of the Arizona State University Libraries through LibQUAL+ results, spanning five years. Discover the university's four campuses, the ASU Libraries system, and the improvements made based on user feedback. Learn about their goals to meet the desired level of service and prioritize user satisfaction.

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LibQUAL+: Arizona State University Libraries' Experience

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  1. LibQUAL+ The Arizona State University Libraries’ Experience

  2. What Will Be Covered? • Overview • Arizona State University (ASU) • ASU Libraries • LibQUAL+ results spanning five years • What we learned

  3. Arizona State University (ASU) • Comprehensive public research university • Four campuses in metropolitan Phoenix • >60,000 students • Tempe campus • ~52,000 students • ~2,300 instructional faculty

  4. ASU Libraries • Tempe campus • Hayden Library • Social Sciences, Humanities, Special Collections • Noble Science and Engineering Library • Music Library • Architecture and Environmental Design Library

  5. Library Facts • Total Volumes: 4,287,919 • Databases: 319 • E-Journals: 32,791 • E-Books: 281,588

  6. Library Facts Website: 2,693,155 Virtual Visits Building Use: 2,037,390 In-Person Visits Reference: 141,087 Instruction: # Classes: 994 # Attendees: 24,391 Circulation: 1,107,316

  7. Why LibQUAL+? • Assess impact and usefulness of library services • Collect and interpret user feedback over time • Make comparable assessments with peer institutions

  8. Overall Satisfaction with Library

  9. Information Literacy Mean Scores

  10. LibQUAL+ Dimensions • Library as Place • Information Control • Affect of Service

  11. Undergrad StudentsTrend for Information Control

  12. Graduate StudentsTrend for Information Control

  13. FacultyTrend for Information Control

  14. Library Student Advisory Council Google much easier to use than online catalog and database interfaces Market services Faculty Focus Group Amazon.com interface is preferred over online catalog and database interfaces Market services Information ControlDirect Feedback from Users

  15. Service Adequacy: Peer Comparison

  16. Service Superiority: Peer Comparison

  17. What did we learn? • Improved in Information Literacy • Need to put resources into improving in Information Control • Need to develop a marketing plan for the library • Surpass peers and LibQUAL+average at Library as Place

  18. Conclusion • As we map our future, we must measure our overall performance • Each library employee contributes to the overall performance • Results used to improve and prioritize services • Goal is to meet end user’s desired level of service

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