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Information Services & Technology Who Are They Anyway?

Information Services & Technology Who Are They Anyway?. IT Partners Spring Conference Tuesday, April 19, 2005 10:15-11:00 Greg Anderson, Director Client Support Services Christine Cavanna, Strategic Communications Lead. Overall IS&T Organizational Structure. Jerry Grochow

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Information Services & Technology Who Are They Anyway?

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  1. Information Services & TechnologyWho Are They Anyway? IT Partners Spring Conference Tuesday, April 19, 2005 10:15-11:00 Greg Anderson, Director Client Support Services Christine Cavanna, Strategic Communications Lead

  2. Overall IS&T Organizational Structure Jerry Grochow VP for Information Services & Technology Wayne Turner Strategic Planning for Administrative Comp. Christine Cavanna Special Asst to VP (Strategic Communications) Angie Milonas Sr. Manager Finance Steve Winig Special Asst to VP (Proj Mgmt & Rela. Mgmt) Vijay Kumar Director Academic Computing Mark Damian Acting Director Administrative Computing Greg Anderson Director Client Support Services Theresa Regan Director Operations & Infrastructure Svcs Allison Dolan Director Telephony and IS&T Shared Services

  3. Overall IS&T Organizational Structure Jerry Grochow VP for Information Services & Technology Wayne Turner Strategic Planning for Administrative Comp. Christine Cavanna Special Asst to VP (Strategic Communications) Angie Milonas Sr. Manager Finance Steve Winig Special Asst to VP (Proj Mgmt & Rela. Mgmt) Vijay Kumar Director Academic Computing Mark Damian Acting Director Administrative Computing Greg Anderson Director Client Support Services Theresa Regan Director Operations & Infrastructure Svcs Allison Dolan Director Telephony and IS&T Shared Services Installation & Spaces – Athena Clusters; Acad Svcs; Classrooms, Cable TV; Laptops; 1:1 Computing; High Perform. Computing Curriculum Integration Support – Faculty Consulting; Stellar Support; Application Support; GIS/Spatial Data Tablets/PDA Experiments Software Services – Special Apps; Athena and Application Software including 3rd party; Ed Tech common tools; Sakai, OKI Communications – Ed Tech Times, etc. SAP Enterprise Projects – Financial; Logistics; HR-Payroll; EH&S Technical Services – Web Services; SAP Tech; ABAP; Development; QA/Testing; Enterprise Apps R3 Admin – SAP Basis Departmental Applications MIT Home Page Departmental IT Resources – Desktop Deployment Preventative Maintenance Training, Consulting and Publications – Web Consulting Usability Accessibility (ATIC) Software Licensing & Distr. IT Security Support Network – Architecture; External Connectivity; Infrastructure Planning; IS&T outside plant; win.mit.edu domain; TechTime MIT Mail Svcs; MIT Web Svcs; MIT.EDU Namespace; Authentication & Authorization MIT Remote Access Telecomm & Network Installations – Jack installations; physical layer consulting, MITnet activations; Wireless installations; IP addressing; etc… Telephony – 5ESS Operations Telephone Client Support Telephone Information Center IS&T Shared Services – HR/Competency Group Administrative Svcs Financial Services

  4. What We Do – Sample of Key Services • Application Development • Cable Television • Certificates • Consulting (technology, • project management, business process) • Desktop Support • Email • Network/Connectivity • Security/Backup/Virus Protection • Software • Training • Web Services • Hardware • Hosting/Co-location

  5. Common Questions How do I report problems? Computing Help Desk computing-help@mit.eduComputing Help is the front door to IS&T services at MIT Walk-in hours: 617.253.1101 M-F 9:15-5 Building N42 Software – where do I get it? MIT Software Downloads http://web.mit.edu/software/ Members of the MIT community can download many programs at no cost, such as e-mail, Web browsers, file transfer & more. Microsoft Campus Agreement (MSCA) http://web.mit.edu/ist/services/software/msca.html MIT has signed an MSCA providing Windows XP Professional and Microsoft Office for much of the MIT community. If eligible, licenses are available at no additional cost. Volume License Software http://web.mit.edu/ist/products/vsls/ Additional software is available to the MIT community via other media such as CDs. GovConnection http://web.mit.edu/ecat/govconnection/ GovConnecdtion is an online catalog that provides discount software purchases for the MIT community. MIT's Microsoft Select Agreement http://web.mit.edu/ist/products/vsls/ms-select.html Microsoft products are available for MIT Departmental purchases at a very good price via the Microsoft Select Agreement. Network Services – where can I get it? How do I report outages? How do I get new services? Reporting outages: Computing Help Desk computing-help@mit.edu Getting Services: Network/Connectivity quick link from IS&T Home page http://web.mit.edu/ist/topics/network/index.html

  6. Communicating With IS&T IS&T Web site –http://web.mit.edu/ist IS&T Computing Help Desk – computing-help@mit.edu IS&T Communications Team –ist-comm@mit.edu IS&T Relationship Managers –ist-rm@mit.edu

  7. What Does IT Partners want & need to know about us? • How can we help you? • What do you want to know?

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