Leadership & Management in National Statistical Office: The case of Mozambique

1. Leadership & Management in National Statistical Office The case of Mozambique João Dias Loureiro President of National Institute of Statistics of Mozambique Luanda, Angola December 2006

2. Road Map • Introduction • Leadership – a quick review • The development of Mozambique´s National Statistical System • The role of Coop Parterns in developing the NSS-M • Clarity of results • Final remarks

3. Introduction Currently, the determining aspects of the system of production of official statistics goes from providing “right indicators” to clearly guiding the production system to supply data relevant. Far goes the time in which the producers of official statistics could consider themselves “beyond suspicion” by the simple fact of belonging to the State. Today the relevance of a NSS/ NSO depends on the its leading role and clarity in managing the System with quality playing a important role (provision of quality indicators of data provided). Giving credibility. To share the Mozambique experience about the importance of leadership in the definition of a clear vision (clarity) and strategies for developing its National Statistical System to respond the needs of the users of official statistics.

4. Leadership • Leadership: capacity & will to rally people to a common purpose, inspiring confidence & trust. • Leader is a person responsible for achieving objectives through the work of others by creating the conditions required & building + maintaining the team which s/he belongs to • The leaders have to manage and transform challenges/ threats posed to opportunities of development • Staff’s fear of managers has to be removed • Good climate in the organization helps to remove restistance (f.i. Confusion, denial, leave…) • Lead by example, clear focus, communicating, involvement and linking persons to results

5. Leadership UN Fundamental Principles of Official Statistics 1.1 Professionalism Statistical policies and practices are guided by professional principles 1.1.1 Statistics are produced on an impartial basis. • Assurance of Integrity • The principle of objectivity in the collection, processing, and dissemination of statistics is firmly adhered to 1.1.2 Choices of sources and statistical techniques as well as decisions about dissemination are informed solely by statistical considerations. 1.1.3 The appropriate statistical entity is entitled to comment on erroneous interpretation and misuse of statistics 1.2 Transparency Statistical policies and practices are transparent 1.2.1 The terms and conditions under which statistics are collected, processed, and disseminated are available to the public. 1.2.2 Internal governmental access to statistics prior to their release is publicly identified. 1.2.3 Products of statistical agencies/units are clearly identified as such. 1.2.4 Guidelines for staff behavior are in place and are well known to the staff 1.3 Ethical standards Policies and practices are guided by ethical standards. 1.3.1 Guidelines for staff behavior are in place and are well known to the staff

6. The Development of Mozambique´s NSS The Coordinating Council for PHC Organ of NSS-M responsible for the management of the Process of the Population and Housing Census The National Statistics Institute (INE) Central Executive Organ of the NSS-M High Statistical Council (CSE) State Organ that Supervise and Coordinate the NSS-M The Bank of Mozambique Centralization and Compilation of Monetary Exchange Statistics

7. The Development of Mozambique’ NSS-2 Planning is linked to the process of leadership and clarity. This has to be done with strong involvement of all stakeholders particularly users. Three Steps for Developing a SEN: • Diagnosis of Statistical situation & definition what be done and how (1993) • Define with clarity the Mission, Vision and Objectives to pursue during a certain period of time, including the new statistical act • Develop a Strategic Plan that gives body to the Vision, Mission and Objectives NSS-M Strategic Plans: • 1st Strategic Plan (1998-2002) had the main objectivethe creation of foundations of the System, namely: • the adoption of nomenclatures, • the accomplishing of the Population Census that created conditions for the definition of an updated sample frame for the HH Surveys • the elaboration of a comprehensive plan of Human Resources Development to undertake the activities identified in the Plan

8. The Development of Mozambique’ NSS-3 Creation of Statistical literacy and the Image of the Institutions (still in the current Strategic Plan) were determinant for the confidence, prestige and image of the NSS-M in general and of the INE-M in particular. • In order promote statistics literacy, a series of workshop were conducted in order to sensitise users for better use of statistics. • In terms of image of the institution, the INE logo was created, uniform for the surveyors, standardization of INE’s publications covers, the creation of a webpage, independent financial auditing of the INE accounts and public access of its results • The media has also been playing an important role in the dissemination of official statistics and the image of the INE and NSS-M as whole

9. The Development of Mozambique’ NSS-4 • 2nd Strategic Plan (2003/7) • Focus on quality and sustainability. • Give to national professional more command/ responsibility in the conduction of the tasks and building self confidence among them • Shift from long term consultants to short term consultants, most of them performing “statistical auditing” at NSS-M 3. 3rd Strategic Plan (2008/12) • It is under process of elaboration since 2005 • Core objective identified is: higher frequency, detail and quality of statistics at district level • Methodology: NSDS (PARIS21) The staff is involved in the process of planning at all stages. INE since 2000 conducts annual staff opinion survey and the Consultative Councils discuss the findings to seek solutions and answers to the problems raised

10. Role of Coop. Partners in developing NSS-M • Play a very important role in NSS-M development • Covers all statistical areas • Program approach / not project approach • NSS-M is the basis for negotiation a new program avoiding donor’s driven approaches • Steering Committee chaired by INE Head with all coop partners oversee the process of TA • Financial & TA for the major operations • Training component is one of major items • Same reports & financial auditing reports go to Gov and Partners

11. Clarity of Results LEADING IMPLIES CLIMATE, COMPETENCE AND CLARITY “if you are a costumer, the National Statistics brand will mean product of high quality, measured in terms of relevance, accuracy, timeliness and punctuality in disseminating results, accessibility and clarity of results, comparability, coherence and completeness.” INE understand that Clarityis ensuring that the results accomplished from statistical operations corresponds to the concepts and specifications internationally recommended. The demand for statistics information can only be adequately fulfilled, if the data produced and disseminated by different producer are of quality. Special attention is given to the Methodologies and Quality Management principles, in order to guarantee that statistical information be relevant, accurate, coherent, punctual and accessible.

12. Clarity of Results Constitute equally general lines of action: • Collaboration with universities, in order to carry out methodological studies related to the use of new technologies and carrying out by different official statistics surveys for progressive improvement of the accuracy of the statistics produced. • To foment and take statistical advantages of administrative records, with particular emphasis in social and vital statistics, in order to reduce the cost of national statistical activities and reduce de burden of the suppliers units. • To improve the quality of the information, by establishing new methodologies of collecting, processing and disseminating the statistical information, and through a systematic and oriented process of quality work and quality declaration • Carrying out user satisfaction surveys to evaluate their satisfaction about statistical products available to them

13. Clarity of Results Permanent contact with users of official statistical information, particularly the government, in order to keep always present theirs needs Carrying out annual surveys about quality in order to monitor the methodologies used for better improvement of quality of statistical information Production of reports about main sources of statistical data, including administrative registers, source of error, data processing, treatment of no-response, etc All the above implies that official statistics in Mozambique are being produced having in mind, not only users needs, but also under permanent concern of being adjusted as much as possible to the existing international recommendations. This permanent concern about the quality included in the NSS-M development strategy has greatly contributed for the acceptance of the statistical products disseminated by the System and for its credibility.

14. CHALENGES & FINAL REMARKS INE and partners within and outside the system continues striving to accomplish its mission and vision according to the following principles: Strong link between leadership and clarity. Implies vision. To be clear about our mission. Good leadership relies on clear planning goals & involvement of Staff Customer Orientation Continuous improvement Product quality commitment Accessibility of information Partnership Commitment of leadership Staff development

15. OBRIGADO THANK YOU ASSANTE SANA MERCI joao.loureiro@ine.gov.mz www.ine.gov.mz