Customer Experience - Why Important for Business? - CViewSurvey

1. Customer Experience (CX) Importance of CX in Business

2. According to Annette Franz, founder, and CEO of CX Journey: • The customer experience (also known as CX) is defined by the interactions and experiences your customer has with your business throughout the entire customer journey, from the first contact to becoming a happy and loyal customer. • In simpler words, Customer Experience is nothing but “the way a customer interacts with the organization”. On the basis of their interactions at different stages, a customer builds a perception towards the organization or company. About • Customer Experience

3. The best methods to track customer experience anytime, anywhere with the Survey apps are: • Net Promoter Score® (NPS) • Customer Satisfaction Score (CSAT) • Customer Effort Score (CES) How to Measure? • Customer Experience • To find more about NPS, CSAT, CES you can explore Evaluate Customer Experience Anytime, Anywhere with the CViewSurvey Web and Mobile Survey App.

4. NPS CSAT Customer satisfaction survey is a feedback survey that will ask the customer how satisfied they are with your products or services. It usually consists of one question that covers everything that a company wants to know about customer satisfaction.  • It is a metric that tells if your customers will walk in again in your store or not. If or not they will act as brand custodians for your brand or will bad mouth your brand to others.  • The question asks, on a scale of 0-10 how likely are you to recommend our product/service to others?  CES • Customer Effort Score is yet another metric that measures customer satisfaction for deeper insights. This is a slightly different metric that measures how much effort the customer had to put in order to interact with your product/service.

6. Why CX Important for Business? • Customer Experience

7. Customers are the primary asset of every business and no business can survive without its customers. Thus, now businesses are focusing on retaining their existing customers and getting loyal customers.  • Businesses are now focusing on improving their CX strategies to gain better responses. Customer feedbacks are very important to evaluate your product, service, website, or business as a whole.  • Customer experience encompasses every aspect of a company’s offering from the quality of customer care, product and service feature, ease of use, and reliability to their feedbacks. • Both customers and companies say that CX has become more important over the past years. 75% of customers are willing to spend more to buy from companies that give them a good customer experience while 63% of CX managers say their company prioritizes CX more than a year ago.

8. Digital Experience to CX with CViewSurvey App • Our surveys help you understand your customer and elevate their experience. Our surveys can help you create a customer-centric culture and turn your customers into your brand ambassadors. The surveys offer solutions for Hospitals, Educational Institutes, Chain Stores, IT & ITES, etc. • Collect relevant feedback from your customers and measure their satisfaction using CViewSurvey’s customer experience solution. • Visit >>>> CViewSurvey Website and create your Survey for a better customer experience!!

9. Contact Details - CViewSurvey Website – www.cviewsurvey.com • Phone No - (+91) 731 4976629 • Email – contact@cviewsurvey.com • CONNECT WITH US: • Web and Mobile • Survey Application