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CET-4 Week 4

CET-4 Week 4. Emma’s class. P 142 Passage 1. 财经商业类文章. P 142 Passage 1.

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CET-4 Week 4

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  1. CET-4 Week 4 Emma’s class

  2. P 142 Passage1 • 财经商业类文章

  3. P 142 Passage1 • Is there enough oil beneath the Arctic National Wildlife Refuge (ANWR) to help secure America’s energy future ? President Bush certainly thinks so. He has argued that tapping ANWR’s oil would help ease California’s electricity crisis and provide a major boost to the country’s energy independence. But no one knows for sure how much crude oil lies buried beneath the frozen earth. With the last government survey, conducted in 1998, projecting output anywhere from 3 billion to 16 billion barrels.

  4. P 142 Passage1 • The oil industry goes with the high end of the range, which could equal as much as 10% of U.S. consumption for as long as six years. By pumping more than 1 million barrels a day from the reserve for the next two three decades, lobbyists claim, the nation could cut back on imports equivalent to all shipments to the U.S. from Saudi Arabia. Sounds good. An oil boom would also mean a multibillion dollar windfall in tax revenues, royalties and leasing fees for Alaska and the Federal Government. Best of all, advocates of drilling say, damage to the environment would be insignificant. “We’ve never had a document case of oil rig chasing deer out onto the pack ice.” says Alaska State Representative Scott Ogan.

  5. With the last government survey, conducted in 1998, projecting output anywhere from 3 billion to 16 billion barrels. • The oil industry goes with the high end of the range, which could equal as much as 10% of U.S. consumption for as long as six years. range

  6. P 142 Passage1 • The oil industry goes with the high end of the range, which could equal as much as 10% of U.S. consumption for as long as six years. By pumping more than 1 million barrels a day from the reserve for the next two three decades, lobbyists claim, the nation could cut back on imports equivalent to all shipments to the U.S. from Saudi Arabia. Sounds good. An oil boom would also mean a multibillion dollar windfall in tax revenues, royalties and leasing fees for Alaska and the Federal Government. Best of all, advocates of drilling say, damage to the environment would be insignificant. “We’ve never had a document case of oil rig chasing deer out onto the pack ice.” says Alaska State Representative Scott Ogan.

  7. P 142 Passage1 • Not so far, say environmentalists. Sticking to the low end of government estimates, the National Resources Defense Council says there may be no more than 3.2 billion barrels of economically recoverable oil in the coastal plain of ANWR, a drop in the bucket that would do virtually nothing to ease America’s energy problems.

  8. P 142 Passage1 • 1. What does President Bush think of tapping oil in ANWR ? • A)It will exhaust the nation’s oil reserves. B)It will help secure the future of ANWR. C)It will help reduce the nation’s oil imports. D)It will increase America’s energy consumption.

  9. P 142 Passage1 • 2. We learn from the second paragraph that the American oil industry. • A)believes that drilling for oil in ANWR will produce high yields B)tends to exaggerate America’s reliance on foreign oil C)shows little interest in tapping oil in ANWR D)expects to stop oil imports from Saudi Arabia

  10. P 142 Passage1 • 3. Those against oil drilling in ANWR argue that. • A)it can cause serious damage to the environment B)it can do little to solve U.S. energy problems C)it will drain the oil reserves in the Alaskan region D)it will not have much commercial value

  11. P 142 Passage1 • 4. What do the environmentalists mean by saying “Not so fast” (Line 1, Para.3)? • A)Oil exploitation takes a long time. B)The oil drilling should be delayed. C)Don’t be too optimistic. D)Don’t expect fast returns.

  12. P 142 Passage1 • 5. It can be learned from the passage that oil exploitation beneath ANWR’s frozen earth. • A)remains a controversial issue B)is expected to get under way soon C)involves a lot of technological problems D)will enable the U.S. to be oil independent

  13. P 143 Passage2 • 财经商业类文章

  14. 1. It may be inferred from the passage that . • A. customer service in Israel is now improving • B. wealthy Israeli customers are hard to please • C. the tourist industry has brought chain stores to Israel • D. Israeli customers prefer foreign products to domestic ones

  15. 1. It may be inferred from the passage that . • A. customer service in Israel is now improving • B. wealthy Israeli customers are hard to please • C. the tourist industry has brought chain stores to Israel • D. Israeli customers prefer foreign products to domestic ones

  16. 推断题,留到最后再做 • 1. It may be inferred from the passage that . • A. customer service in Israel is now improving • B. wealthy Israeli customers are hard to please • C. the tourist industry has brought chain stores to Israel • D. Israeli customers prefer foreign products to domestic ones

  17. 2. In the author’ s view,higher service standards are impossible in Israel . • A. if customer complaints go unnoticed by the management • B. unless foreign companies are introduced in greater numbers • C. if there’s no competition among companies • D. without strict routine training of employees

  18. 2. In the author’ s view,higher service standards are impossible in Israel . • A. if customer complaints go unnoticed by the management • B. unless foreign companies are introduced in greater numbers • C. if there’s no competition among companies • D. without strict routine training of employees

  19. Para. 1 • In recent years, Israeli consumers have grown more demanding as they’ ve become wealthier and more worldly-wise. Foreign travel is a national passion;this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel. “Nobody wakes up in the morning and says, Let’s be nicer,” says Itsik Cohen, director of a consulting firm. “Nothing happens without competition.”

  20. In recent years, Israeli consumers have grown more demanding as they’ ve become wealthier and more worldly-wise. Foreign travel is a national passion;this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel. “Nobody wakes up in the morning and says, Let’s be nicer,” says Itsik Cohen, director of a consulting firm. “Nothing happens without competition.” 现象 解释

  21. In recent years, Israeli consumers have grown more demanding as they’ ve become wealthier and more worldly-wise. Foreign travel is a national passion;this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel. “Nobody wakes up in the morning and says, Let’s be nicer,” says Itsik Cohen, director of a consulting firm. “Nothing happens without competition.” 现象 解释

  22. 2. In the author’ s view,higher service standards are impossible in Israel . • A. if customer complaints go unnoticed by the management • B. unless foreign companies are introduced in greater numbers • C. if there’s no competition among companies • D. without strict routine training of employees Nobody wakes up in the morning and says, Let’s be nicer. Nothing happens without competition.

  23. 2. In the author’ s view,higher service standards are impossible in Israel . • A. if customer complaints go unnoticed by the management • B. unless foreign companies are introduced in greater numbers • C. if there’s no competition among companies • D. without strict routine training of employees Nobody wakes up in the morning and says, Let’s be nicer. Nothing happens without competition.

  24. 3. If someone in Israel today needs a repairman in case of a power failure . • A. they can have it fixed in no time • B. it’s no longer necessary to make an appointment • C. the appointment takes only half a day to make • D. they only have to wait half an hour at most

  25. 3. If someone in Israel today needs a repairman in case of a power failure . • A. they can have it fixed in no time • B. it’s no longer necessary to make an appointment • C. the appointment takes only half a day to make • D. they only have to wait half an hour at most

  26. Para. 2 • The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. • 3. If someone in Israel today needs a repairman in case of a power failure .

  27. Para. 2 • The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. • 3. If someone in Israel today needs a repairman in case of a power failure .

  28. Para. 2 • The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. • 3. If someone in Israel today needs a repairman in case of a power failure .

  29. 3. If someone in Israel today needs a repairman in case of a power failure . • A. they can have it fixed in no time • B. it’s no longer necessary to make an appointment • C. the appointment takes only half a day to make • D. they only have to wait half an hour at most

  30. 4. The example of El Al Airlines shows that . • A. revengeful customers are a threat to the monopoly of enterprises • B. an ad campaign is a way out for enterprises in financial difficulty • C. a good slogan has great potential for improving service • D. staff retraining is essential for better service

  31. 4. The example of El Al Airlines shows that . • A. revengeful customers are a threat to the monopoly of enterprises • B. an ad campaign is a way out for enterprises in financial difficulty • C. a good slogan has great potential for improving service • D. staff retraining is essential for better service

  32. Para. 2 • The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets.

  33. Para. 2 • The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets.

  34. 4. The example of El Al Airlines shows that . • A. revengeful customers are a threat to the monopoly of enterprises • B. an ad campaign is a way out for enterprises in financial difficulty • C. a good slogan has great potential for improving service • D. staff retraining is essential for better service

  35. Para. 2 • The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets.

  36. Para. 2 • The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets.

  37. 4. The example of El Al Airlines shows that . • A. revengeful customers are a threat to the monopoly of enterprises • B. an ad campaign is a way out for enterprises in financial difficulty • C. a good slogan has great potential for improving service • D. staff retraining is essential for better service

  38. 5. Why did Bezaq’ s international branch lose 40% of its market share? • A. Because the rates it offered were not competitive enough. • B. Because customers were dissatisfied with its past service. • C. Because the service offered by its competitors was far better. • D. Because it no longer received any support from the government.

  39. 5. Why did Bezaq’ s international branch lose 40% of its market share? • A. Because the rates it offered were not competitive enough. • B. Because customers were dissatisfied with its past service. • C. Because the service offered by its competitors was far better. • D. Because it no longer received any support from the government.

  40. Para. 2 Privatization, or the threat of it is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls “the revengeful(报复的)consumer”. When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service.”

  41. Para. 2 Why did Bezaq’ s international branch lose 40% of its market share? Privatization, or the threat of it is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls “the revengeful(报复的)consumer”. When the government opened up competition with Bezaq, the phone company, its international branch lost 40%of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service.”

  42. Para. 2 Privatization, or the threat of it is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls “the revengeful(报复的)consumer”. When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service.”

  43. 5. Why did Bezaq’ s international branch lose 40% of its market share? • A. Because the rates it offered were not competitive enough. • B. Because customers were dissatisfied with its past service. • C. Because the service offered by its competitors was far better. • D. Because it no longer received any support from the government.

  44. 5. Why did Bezaq’ s international branch lose 40% of its market share? • A. Because the rates it offered were not competitive enough. • B. Because customers were dissatisfied with its past service. • C. Because the service offered by its competitors was far better. • D. Because it no longer received any support from the government.

  45. 记住还有一道推断题

  46. 通过做之前4道题目,对文章有大概的了解 • Para. 1 • 由于竞争,Israel的服务水平在提高

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