1 / 9

Improving Your Utility

Learn how to enhance your utility management process through proper planning, organizing, directing, and control. Identify weak areas, form evaluation teams, map out workflows, and identify gaps for improvement. Utilize indicators, benchmarking, and commit to improvement for better performance.

dannyi
Download Presentation

Improving Your Utility

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Improving Your Utility Alex Hinojosa J. Stowe & Co. October 27, 2010

  2. Basic Management Process • Plan • Organize • Direct • Control

  3. Efficiency Review • Identify the weak process/function/area • Form a multi-discipline team to evaluate • Map out the workflow • Identify gaps/inefficiencies • Start Management Process over

  4. Identifying Target Areas • Indicators • Benchmarking • Capabilities • Commitment

  5. Indicators • Metered coverage • Wastewater coverage • Line losses • Efficiency of pumps • Preventive vs Repair – Budgets • Debt Coverage

  6. Indicators • Time to answer telephone calls • Cost per invoice processed • Time taken to buy things • Cost per meter read • Change order %s

  7. Benchmarking • Benchmark an indicator • Benchmark a process • Who’s good? • At what?

  8. Few things to look for • Measured performance • Feedback • Empowerment • Results focus • Rules of play • Fair play

  9. Improving Your Utility Alex Hinojosa J. Stowe & Co. October 27, 2010

More Related