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Company Overview. Company Profile:. Established : July, 1989 Regions Served: North America, Europe and Asia Pacific Production Facilities: (2) North America (1) Asia Pacific Worldwide Employees: 200
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Company Profile: Established: July, 1989 Regions Served: North America, Europe and Asia Pacific Production Facilities: (2) North America (1) Asia Pacific Worldwide Employees: 200 Technology Profile: Integration and Design Services
Premio provides global integration and design services for OEM’s and ISV’s requiring Built-to-Order (BTO) and Built-to-Forecast (BTF) design and integration services. Premio is focused on making the necessary investments in our employees, infrastructure, engineering and supplier relations to provide our customers with time to market advantage and sustaining support. Generating in excess of $100 million annually, our global manufacturing facilities are place to accommodate service level and volume requirements of any complexity or volume. What We Do:
Our customer engagement model is based on five major groups; Business Development Sales Account Management Product Development Technical Operations Launch Management Our engagement team is a synergistic alignment of resources structured to deliver rapid response times and efficient communication in a timely and cost effective manner. Our objective is to ensure all customers experience world class service and support along with the benefits derived from our processes and communication tools designed to support your specific requirements. This results in a seamless connection between all functional areas of our respective organizations that enhance the ability to maintain our existing 99.8% on time delivery and quality performance. We deploy the right people doing the right job resulting in cost effective solutions and processes for our customers Customer Engagement:
Business Development Manager (BDM): Your BDM is responsible for identifying new opportunities, building long lasting and trustworthy customer relationships and executive level awareness. The BDM is also responsible for communication current and future practices, products and technology trends. Sales Account Manager (SAM): Your SAM is responsible for day to day sales transactions, quotations and general sales support and overall program management. Launch Manager (LM): To ensure a smooth transition of both existing and new projects, your Launch Manager is responsible for entire on boarding process. Product Development Engineer (PDE): When applicable, during the development stage, a Premio PDE, in collaboration with your engineering resources, is responsible for system design, documentation and validation of products according to your specific requirements. The PDE also ensures that the requirements, technical performance measures, and design dependent parameters are clearly defined for development. Technical Operations Manager (TOM): Your Technical Operations Manager oversees the day-to-day engineering support for production quality, product life cycle management, engineering change orders, and NPI and program management. Manufacturing Engineers(ME): Engineering support for production Sustaining Engineering (SE): ECO, PCN and sustaining production products Quality Engineers(QE): Oversee product quality and reporting Deployment Teams Overview:
Customer Engagement Overview: • Business DevelopmentSales Engagement • Client Relationship • Client Requirements • Business Case • Targeted Price • Sales Account Manager Sales Operation • Account Management • Day to sales operation • Client Forecasting • Client Quotations Product Development Engineering Technical Operations Concept Development Manufacturing Validation Sustaining EOL Validation Planning Production Inactive or EOL Proto-Type First Article Pilot Reporting factory yields Reporting field yields Failure Analyses Quality Review Continues Improvement Develop EOL Roadmap Product Lifecycle Management Engineering Change Order Proto-Type Build Validation Testing Thermal Testing Acoustic Test Power Consumption Performance Testing Proto-Type doc Product Development Data Summary Determine Pilot Quantity Complete MPI Complete TPI Complete QPI Quality Plan MRR RTM Product Design Tech Specifications Bill of materials Product Development Summary Implement EOL plan Locked BOM New Product Introduction Customer First Article Factory First Article Establish MPI Establish TPI Establish QPI On Boarding Process Launch Manager Contract, SOW and Launch Plan Release Package for FCS Operation Process Setup Web Portal MRP and Fulfillment Model EC Process and EOL Management MPI, TPI, QPI, IQC, QC and OBA Check Lists AVL, ACL, Item Master, BOM and Pricing FAI, Pilot Production, Manufacturing Readiness Review
Customer Profiles: Original Equipment Manufacturer Dedicated Computing Products Independent Software Vendor Original Equipment Manufacturer Embedded Computing Products Solution Providers
Our Customers: Network Appliance Embedded Healthcare Security/Surveillance
Markets Served: • Healthcare/Medical • All-In-One PC • Embedded SFF • Custom Products • Server Appliance • Storage • Server • Video • Fire Wall • Embedded Systems • Healthcare • Retail • Kiosk • Digital Signage • Display Solutions • Embedded LCD • Kiosk • All-In-One • Digital Signage • Surveillance/Security • Storage System • Control Systems • NVR
Manufacturing Locations: City of Industry Aurora San Jose Boston Malaysia United Kingdom CA IL CA MA US APAC EMEA X X 2012 2013 X 2011
Manufacturing Overview: Unlike most manufacturing companies who are designed to only mass produce products, Premio's global manufacturing facilities are designed to accommodate both Built-to-Order (BTO) and Built-to-Forecast (BTF) assembly. Our production line is tailored to handle both small and large volumes to meet the quality standard our customers define. It is in this 140,000 square foot, ISO 9001:2000 manufacturing facility that we can produce 1,200 systems per shift. In order to better serve our customers we have established manufacturing facilities in Aurora, IL and Malaysia.Manufacturing capabilities: * Dynamic, programmable, automated line and burn-in chambers. * Electronic push driven assembly instruction delivery system. * Individual component bar code scanning for record collection and quality assurance. * Electronic paperless document control production process. * Shop floor control software which provides clients a live view of work-in-progress. * Ergonomically designed visual aids to assist the workers during the manufacturing process.
California Facility: • Profile: • Line Type: Automated • Sq. ft.: 140,000 • # of Lines: 8 • Shift Capacity: 1,200 • Number of Shifts: 1 • Max Shifts: 3 • Max Daily Capacity 3600 • Burn-in Chamber: Automated • Shop Floor Control On-line MPI On-line TPI Real-time capacity analysis Order Scheduling On-line order scheduling SN link through manufacturing WIP Status Quality recording Quality monitoring Quality Analysis Throughput Efficiency Throughput Analysis Line carrier plate is serialized and managed by shop floor control system. When the carrier goes through a scan stations it will route the carrier to the correct line and activate work instruction or test process for the operators.
Chicago Facility: • Profile: • Line Type: Semi-Automated • Sq. ft.: 40,000 • # of Lines: 2 • Shift Capacity: 400 • Number of Shifts: 1 • Max Shifts: 3 • Max Daily Capacity: 1200 • Shop Floor Control On-line MPI On-line TPI Real-time capacity analysis Order Scheduling On-line order scheduling SN link through manufacturing WIP Status Quality recording Quality monitoring Quality Analysis Throughput Efficiency Throughput Analysis
Malaysia Facility: • Profile: • Location: Johor • Line Type: Semi-Automated • Sq. ft.: 12,000 • # of Lines: 3 • Capacity: 400 • Number of Shifts: 1 • Max Shifts: 3 • Shop Floor Control On-line MPI On-line TPI Order Scheduling On-line order scheduling SN link through manufacturing WIP Status Quality recording Quality monitoring Quality Analysis
Display Integration Facility: • Profile: • Sq. ft.: 2,700 • Sq. ft. Clean Room: 220 • Room Class: 10,000 • Work Bench Class: 100 • Shift Capacity: 200 • Number of Shifts: 1 • Max Shifts: 3 • Max Daily Capacity: 600 • Burn-In Chamber: 4 • Component bar code scanning • Electronic document control • Electronic MPI System • Electronic TPI System
Global Shop Floor Control System: • On-line Graphical MPI/TPI • Order Scheduling • Real-Time Capacity Analysis • Real-Time Quality Analysis • Real-Time Throughput and Efficiency Analysis • Parts Number & Quantity Validation through automated assembly system. • SN Link through Assembly • WIP Status • Shop Floor Control System Tied to Total Quality Management System • Quality Analysis and Monitoring
Certifications: • Certified to ISO 9002 in 1997 • Re-certified to ISO 9001:2000 in 2004 • UL Certified Facility • CCC Certified Facility
Premio focuses on continuous process improvement to deliver the highest achievable quality at the lowest possible delivered cost.ISO 9001 Certified facilities is just the beginning of the quality process.Our Quality Engineers are involved from the beginning of the project to insure consistency in manufacturing, which starts with the quality plan which includes IQC, QC, FTQC, FQC and OBA in order to find ways to improve our manufacturing processes. Premio is also committed to ensuring total quality and client satisfaction through Quality Policy, Quality Assurance, Quality Focus, Quality Management, and Quality Reports. Quality Overview:
Total = Quality involves everyone and all activities in the company. Everyone Participates and Integrated into All Business Functions. Quality = Conformance to Requirements (Meeting or Exceeding Customer - internal or external - Requirements & Expectations). Management = Improving and Maintaining Business Systems and their Related Processes or Activities. Quality can and must be managed. TQM = A Management Process and Set of Disciplines that are Coordinated to Ensure that the Organization Consistently Meets and Exceeds Customer Requirements. Quality Approach:
WIP Quality Monitoring: Through the above quality reporting and monitoring mechanism, we can dynamically trigger CA/PA actions to related departments to address quality issues in real-time.OEM production system automatic “Event Alert” function. Code Green – Weekly screening of WIP quality data by running WIP Quality reports per SKU, WO, or Quality Category.Code Yellow – Production engineer get an email alerts immediately regarding to reoccurring failures.Code Red – Quality engineer stops production promptly according to containment plan for major quality events until issues have been resolved.
WIP Quality Tree MAP: Logical relationships between failure symptoms root causes and Master Quality Index from all quality gates. Through accumulation of the knowledge of the failure analysis (FA) and root cause analysis (RCA), we can dynamically improve the accuracy of WIP Quality Tree-Map therefore increase the effectiveness of quality control actions.
WIP Quality Reporting: Premio Quality system can dynamically generate the following reports per SKU or Model name. These quality reports give us real-time quality assessments of production operations and provide meaningful guidance as to where to direct our quality improvement efforts. Functional Test Failure Rate Final QC Yield Rate Failures by Quality Categories IQC Summary OBA ReportRaw Data Export
Supply Chain Overview: What really sets Premio's Supply Chain Management team apart from other manufactures is our strong buying power backed with a strong financial background and spotless credit scores. We adapt a think ahead strategy and utilize various live working data to accommodate our Material Requirements Planning (MRP) system. Unlike any other industry, electronic component fulfillment is one of the most difficult and challenging parts of being an integrator and design provider. Premio's Fulfillment & Procurement Management team is one of the largest groups, thus underlining the value we place on the importance of fulfillment for your business. This management team is comprised of experienced professionals whose sole purpose is to provide you with quality product at a low price. Inventory Management capabilities:* Forecast Analysis * Daily MRP Calculation and Update * Revision control * Supplier Relationship * ERP/MRP Management
Material Requirements Planning (MRP): Premio utilizes Material Requirements Planning (MRP) system that analyzes clients' forecast, materials on hand and incoming materials. To better understand our system take some time to check out our Four Phase MRP Process.Phase One: Master Production ScheduleOur MPS system will translates a client's forecast, purchase order and materials on hand into a production plan. Once the production plan is developed an online forecast becomes available, via our web based portal, and is information will be forwarded to our suppliers to let them know our materials requirements. The forecast displays detailed information on the quantities and stages of each product and when it will be available in the future. The MPS' core function is to avoid costly mistakes such as shortages, last minute scheduling changes or costly overnight freight charges.
Material Requirements Planning (MRP): Phase Two: MRP PlanningOnce MPS is complete the scheduling is loaded into the Materials Requirements Plan system which our supply forecast system will review quantities and the Inventory records on-hand quantity and on-receipt quantity, which are managed by our Enterprise Resource Planning (ERP) system are simultaneously inputted. Once inputted the information is analyzed and outputted into a recommended production schedule. This schedule lists the availability of client's product. Clients are also provided with a Daily MRP calculation and Update and can view them through our Web-based portal. Phase Three: Acceptance and Purchase Order (P.O.)After the PLT (Product Lead Time) has been calculated, the MRP outputs two sources of information. The first source is the Acceptance Response to Customer Forecast. This is a computerized automation of acceptance that lets both Premio and you know if we can accommodate major changes to the original forecast. The second output source is a P.O. Schedule. The P.O. Schedule, which is viewable through our Web-based portal, informs you of inventory availability.Phase Four: P.O. Schedule Feed BackAfter the Material Requirements Plan (MRP) is outputted (via PLT) the P.O. Schedule is created. The P.O. Schedule is then fed back into the Enterprise Resource Planning (ERP) System where the information is processed and stored awaiting to be fed back into the MRP.
Inventory Management Overview: Premio's facilities provides you with inventory services that help reduce your cost. All clients' inventory is segregated, secured and managed under FIFO Inventory Control. Premio also monitors both the Min/Max Level and EOL & Last Buy Options Inventory and conducts a Monthly Cycle Count based on A/B/C Classification. You can also enjoy the benefits of consignment inventory, buffer inventory for RMA services and Return to Vendor (RTV) services. Through our Web Based portal you are able to view up-to-date information on the status of your inventory and the History of Consigned Inventory Receiving. Inventory Management capabilities: FIFO Inventory Control Segregated & Secured Inventory Stocking Monthly Cycle Count based on A/B/C Classification Min/Max Level Monitoring EOL Inventory & Last Buy Options Monitoring Return to Vendor (RTV) Service Consignment Inventory Buffer Inventory for RMA Service
Distribution Overview: Premio's goal is to deliver product on time every time. To assist you in this endeavor we can directly ship product both domestically and internationally. To ensure that product is successfully delivered Premio prepares all necessary shipping documentation, such as Customs Declaration and Export Documents, and conducts a restricted party screening. Once the necessary documentation is completed the product is shipped and you are automatically notified of the product's delivery and are provided with the product's tracking information and on-line shipping and receiving status. In addition, Premio has the capability of producing client defined customized packing slips and shipping documents. Distribution capabilities: Customized Packing Slips and Shipping Document Direct Shipment to Customers Multiple Carriers Options Domestic and International Distribution Restricted Party Screening Customs Declaration Auto-notification of Product Delivery Freight Forwarding
Technical Operations Overview: Technical Operations Management covers the daily operations of engineering support for existing customers in terms of product quality, product life cycle management, engineering change orders, and problem solving. Working closely with Business Development, Quality Assurance, Production, Engineering, and Customer Service departments, TOM plays a leading role during new product introduction. Technical Operation Managers – Primary lead for each Technical Operation TeamSustaining Engineering – ECN, ECO, PCN and product support Manufacturing Engineers – Engineering support for production and process instructions Quality Engineers – Oversee product qualityFailure Analysis Technicians – Perform data capturing for system tests for root analysis PLM Specialist – PLM and document control
New Product Introduction: The planning of a program is the most essential aspect of any organization's success, but sometimes organizations find it to be the most frustrating and time consuming. Through Technical Operation our New Product Introduction process you will have a Technical Operations Manager by your side that will make certain your product will launch on time while meeting the specifications, requirements and quality you expect. The Technical Operation Manager will work with other departments to define Product Lifecycle, supply chain solutions, business structure, distribution, inventory management, Services and IT Infrastructure to drive your organization to success.
Quality Plan: PURPOSEThe purpose of this procedure is to define and document the quality plan for the assembly, inspection, and test of product manufactured for XXXXXX.1.0 IQC – RECEIVING INSPECTION 2.0 ASSEMBLY/TEST3.0 FINAL QC4.0 OUT-OF BOX AUDIT5.0 REALTIME MONITORING 6.0 FAILURE ANALYSIS7.0 DEVIATIONS & ECO8.0 EQUIPMENT CALIBRATION9.0 CLEANROOM & ESD CONTROL10.0 MRB / CA / PA QUALITY SCORECARD11.0 DOCUMENT CONTROL
